Richemont
Overview
At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas. Richemont | Beverly Hills, CA Reports to: Technical Operations Regional Manager
Role Overview
The main purpose of the Boutique Specialist Watchmaker is to provide immediate service to clients entering the Beverly Hills Boutique. This includes providing detailed analysis for the purpose of the repair, being processed at the boutique, without interruption, including all services and components. In order to achieve this objective, immediate diagnosis to determine the appropriate service that needs to be applied to the following that will need to be performed:
Watches
Accessories
Key Responsibilities
Diagnosis/Services
Evaluation of products such as:
Watches
Clocks
Accessories
These services will include the following types of calibers:
In Diagnosis the watchmaker must provide precise and concise communication to either the Sales Associate or the Client themselves regarding the servicing of their product being examined under the extreme testing. The evaluation requires that the following is considered:
History
Previous services performed
Warranty
Sales
Intervention
Product History
Quality Conquest
Network Feedback
Conditions
Physical Condition
Functionality
Movement Tolerances
Following outlines, to ensure that products and services are being allocated to the proper locations in a timely fashion:
Maintenance and Organization of the Workshop
Maintenance of tools and Equipment (Watchmaking Related Equipment, Polishing and Laser Welders). Ensure that all equipment that is used is:
Calibrated
Maintained on a regular schedule
Proper setup of workshop
Organization & Cleanliness
Proper layout and accessibility of all tools and equipment
Respecting all guidelines and policies set forth RNA Health and Safety. These Guidelines cover:
Key Responsibility 3: Routine Testing of Technical Skills
Evaluation & Retesting
Practical Training
Diagnosis
Quality Control Interpretations
Tools
Encasing Skills
Watchmaking
Practices
Theoretical Knowledge
Quick Services for selected Jewelry
Key Responsibility 4: Communication
Boutique Personnel
Managers/Directors
Sales Associates
CSR
Clients when necessary
Communicate in a timely and professional manner when planning:
Vacation requests
Personal days
Sick days
Lunch breaks
Provide the Technical Manager of the Region with feedback related to quality issues found with new and existing product during the repair processes such as:
Required to participate in Maison Sponsored Events:
Masterclasses
Product Launches
VIP Events
Key Responsibility 5: Trainings
Participate in Brand Trainings at the RTC
Education & Experience Education:
Accredited Watchmaking Diploma or Certification. Or have the required abilities that can be validated in an exam given by RNA.
Required experience:
Minimum of 5-10 years of experience in Watchmaking is preferred.
Retail working experience preferred.
Working experience with luxury brands is a plus.
Watchmaking level will be determined by years of experience, and proven ability to repair higher complications and calibers.
Ability to perform all functions of watchmaking as determined by offered level.
Skills
Computer Skills
Knowledge of SAP preferred
Ability to handle multiple tasks simultaneously is required
Ability to work with a team in a fast-paced environment is required
Strong organizational, interpersonal & communication skills
Authorized to work in the United States without restriction
Compensation & Benefits Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer
We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
At Richemont, We Craft the Future!
Salary will be negotiated based on skills and experience.
#J-18808-Ljbffr
At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas. Richemont | Beverly Hills, CA Reports to: Technical Operations Regional Manager
Role Overview
The main purpose of the Boutique Specialist Watchmaker is to provide immediate service to clients entering the Beverly Hills Boutique. This includes providing detailed analysis for the purpose of the repair, being processed at the boutique, without interruption, including all services and components. In order to achieve this objective, immediate diagnosis to determine the appropriate service that needs to be applied to the following that will need to be performed:
Watches
Accessories
Key Responsibilities
Diagnosis/Services
Evaluation of products such as:
Watches
Clocks
Accessories
These services will include the following types of calibers:
In Diagnosis the watchmaker must provide precise and concise communication to either the Sales Associate or the Client themselves regarding the servicing of their product being examined under the extreme testing. The evaluation requires that the following is considered:
History
Previous services performed
Warranty
Sales
Intervention
Product History
Quality Conquest
Network Feedback
Conditions
Physical Condition
Functionality
Movement Tolerances
Following outlines, to ensure that products and services are being allocated to the proper locations in a timely fashion:
Maintenance and Organization of the Workshop
Maintenance of tools and Equipment (Watchmaking Related Equipment, Polishing and Laser Welders). Ensure that all equipment that is used is:
Calibrated
Maintained on a regular schedule
Proper setup of workshop
Organization & Cleanliness
Proper layout and accessibility of all tools and equipment
Respecting all guidelines and policies set forth RNA Health and Safety. These Guidelines cover:
Key Responsibility 3: Routine Testing of Technical Skills
Evaluation & Retesting
Practical Training
Diagnosis
Quality Control Interpretations
Tools
Encasing Skills
Watchmaking
Practices
Theoretical Knowledge
Quick Services for selected Jewelry
Key Responsibility 4: Communication
Boutique Personnel
Managers/Directors
Sales Associates
CSR
Clients when necessary
Communicate in a timely and professional manner when planning:
Vacation requests
Personal days
Sick days
Lunch breaks
Provide the Technical Manager of the Region with feedback related to quality issues found with new and existing product during the repair processes such as:
Required to participate in Maison Sponsored Events:
Masterclasses
Product Launches
VIP Events
Key Responsibility 5: Trainings
Participate in Brand Trainings at the RTC
Education & Experience Education:
Accredited Watchmaking Diploma or Certification. Or have the required abilities that can be validated in an exam given by RNA.
Required experience:
Minimum of 5-10 years of experience in Watchmaking is preferred.
Retail working experience preferred.
Working experience with luxury brands is a plus.
Watchmaking level will be determined by years of experience, and proven ability to repair higher complications and calibers.
Ability to perform all functions of watchmaking as determined by offered level.
Skills
Computer Skills
Knowledge of SAP preferred
Ability to handle multiple tasks simultaneously is required
Ability to work with a team in a fast-paced environment is required
Strong organizational, interpersonal & communication skills
Authorized to work in the United States without restriction
Compensation & Benefits Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer
We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
At Richemont, We Craft the Future!
Salary will be negotiated based on skills and experience.
#J-18808-Ljbffr