City of Baltimore
Helpdesk Support (NCS) - Mayor's Office of Employment Development
City of Baltimore, Baltimore, Maryland, United States, 21276
Helpdesk Support (NCS) - Mayor's Office of Employment Development
Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. NOTE: GRANT POSITIONS ARE NOT ELIGIBLE FOR RETIREMENT BENEFITS About the City of Baltimore, Mayor’s Office of Employment Development:
The Mayor’s Office of Employment Development (MOED) coordinates and directs workforce development initiatives responsive to the needs of Baltimore City employers and job seekers to enhance and promote the local economy. Job Summary:
This is a customer service position where work duties involve direct support of YouthWorks stakeholders. Assignments are carried out in accordance with Baltimore City (COB) and the Mayor’s Office of Employment Development (MOED) - Youth Services Division procedures and policies. Essential Functions: Answer, screen, and direct calls and emails Assist youth and worksites with the YouthWorks application and process Ensure accurate data entry, filing, and document organization in youth and worksite folders Review and process a minimum of 30 youth applications per day Follow confidentiality processes and procedures when handling protected personal information (PPI) Investigate and communicate youth and worksite-related concerns and issues to appropriate parties Communicate YouthWorks program information to youth, worksites, and other stakeholders Assist in the distribution of YouthWorks materials Represent the Agency and customer service philosophy, policy, and procedures with the utmost integrity. Perform other related work assignments as directed. Minimum Qualifications: Education:
Have a high school diploma or a GED equivalent. Experience:
At least 2 years of customer service experience. At least 1 year of experience working in the human services field with youth programs. Additional Requirements: Ability to pass a mandatory criminal background check, fingerprinting, plus alcohol screening Work schedule for this position is in-person from 8:30 am to 4:30 pm Must be flexible to work Saturdays as needed Knowledge, Skills, & Abilities: Ability to accurately review and process a large volume of data Ability to work in a fast-paced environment Solid ability to operate Microsoft Office software Solid time management skills to effectively manage multiple priorities Solid verbal and written communication skills Analytical skills, adapting readily to changing priorities, detail-oriented, and ability to maintain confidentiality Solid skills to quickly evaluate service delivery issues and identify resolution Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws.
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Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. NOTE: GRANT POSITIONS ARE NOT ELIGIBLE FOR RETIREMENT BENEFITS About the City of Baltimore, Mayor’s Office of Employment Development:
The Mayor’s Office of Employment Development (MOED) coordinates and directs workforce development initiatives responsive to the needs of Baltimore City employers and job seekers to enhance and promote the local economy. Job Summary:
This is a customer service position where work duties involve direct support of YouthWorks stakeholders. Assignments are carried out in accordance with Baltimore City (COB) and the Mayor’s Office of Employment Development (MOED) - Youth Services Division procedures and policies. Essential Functions: Answer, screen, and direct calls and emails Assist youth and worksites with the YouthWorks application and process Ensure accurate data entry, filing, and document organization in youth and worksite folders Review and process a minimum of 30 youth applications per day Follow confidentiality processes and procedures when handling protected personal information (PPI) Investigate and communicate youth and worksite-related concerns and issues to appropriate parties Communicate YouthWorks program information to youth, worksites, and other stakeholders Assist in the distribution of YouthWorks materials Represent the Agency and customer service philosophy, policy, and procedures with the utmost integrity. Perform other related work assignments as directed. Minimum Qualifications: Education:
Have a high school diploma or a GED equivalent. Experience:
At least 2 years of customer service experience. At least 1 year of experience working in the human services field with youth programs. Additional Requirements: Ability to pass a mandatory criminal background check, fingerprinting, plus alcohol screening Work schedule for this position is in-person from 8:30 am to 4:30 pm Must be flexible to work Saturdays as needed Knowledge, Skills, & Abilities: Ability to accurately review and process a large volume of data Ability to work in a fast-paced environment Solid ability to operate Microsoft Office software Solid time management skills to effectively manage multiple priorities Solid verbal and written communication skills Analytical skills, adapting readily to changing priorities, detail-oriented, and ability to maintain confidentiality Solid skills to quickly evaluate service delivery issues and identify resolution Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws.
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