AEROCONTACT
IT Technical Specialist I (H/F) - SAFRAN SEATS USA LLC
AEROCONTACT, Gainesville, Florida, us, 32635
IT Technical Specialist I (H/F) - SAFRAN SEATS USA LLC
Safran Seats is a global manufacturer of aircraft seats that supports major airlines worldwide. The company delivers high quality, comfortable, and innovative seating solutions for economy to first class passengers.
Mission Description As a member of the Safran Seats business, you play a major role in teamwork that provides over one million seats to major airlines worldwide. Our commitment to superior quality, comfort and innovation ensures that you can take pride in doing meaningful work that supports the needs of passengers and crews alike.
Essential Functions (Duties and Responsibilities)
Provide technical support to end‑users via email, phone, and in‑person.
Act as a subject matter expert in personal computing and customer support.
Troubleshoot basic computer, peripheral, and related software and hardware issues.
Document detailed and accurate technical notes for each issue and steps taken to resolve it.
Keep management apprised of any potential issues or risks identified.
Perform laptop/desktop deployments, break/fix, printer/fax deployments, patch management, Active Directory support, VPN account setup, desktop security, antivirus, and other duties as assigned.
Qualification Requirements
Education & Qualification
– Associate’s Degree in Information Technology or related technical field plus 3 years of related IT experience.
Work Experience
– 1 year of experience providing technical and customer support.
Technical Skills
– Proficiency with Microsoft Word, Excel, Windows 10/11, PC hardware, desktop and mobile phones, SCCM, endpoint configuration management, deployment scripts (VB, PowerShell), Active Directory, VPN, desktop security, antivirus.
Behavioral Skills
– Strong customer focus, excellent verbal and written communication, strong organizational and time‑management skills, ability to handle user complaints professionally, attention to detail, stress management.
Desirable
– Microsoft SCCM, ServiceNow, Office 365, PowerShell, Active Directory, networking, CompTIA A+/Network+, remote support experience, VPN troubleshooting, Microsoft certifications.
Safran Seats USA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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Mission Description As a member of the Safran Seats business, you play a major role in teamwork that provides over one million seats to major airlines worldwide. Our commitment to superior quality, comfort and innovation ensures that you can take pride in doing meaningful work that supports the needs of passengers and crews alike.
Essential Functions (Duties and Responsibilities)
Provide technical support to end‑users via email, phone, and in‑person.
Act as a subject matter expert in personal computing and customer support.
Troubleshoot basic computer, peripheral, and related software and hardware issues.
Document detailed and accurate technical notes for each issue and steps taken to resolve it.
Keep management apprised of any potential issues or risks identified.
Perform laptop/desktop deployments, break/fix, printer/fax deployments, patch management, Active Directory support, VPN account setup, desktop security, antivirus, and other duties as assigned.
Qualification Requirements
Education & Qualification
– Associate’s Degree in Information Technology or related technical field plus 3 years of related IT experience.
Work Experience
– 1 year of experience providing technical and customer support.
Technical Skills
– Proficiency with Microsoft Word, Excel, Windows 10/11, PC hardware, desktop and mobile phones, SCCM, endpoint configuration management, deployment scripts (VB, PowerShell), Active Directory, VPN, desktop security, antivirus.
Behavioral Skills
– Strong customer focus, excellent verbal and written communication, strong organizational and time‑management skills, ability to handle user complaints professionally, attention to detail, stress management.
Desirable
– Microsoft SCCM, ServiceNow, Office 365, PowerShell, Active Directory, networking, CompTIA A+/Network+, remote support experience, VPN troubleshooting, Microsoft certifications.
Safran Seats USA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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