The Mom Project
Regional Manager, Operating Room Integration Customer Success
The Mom Project, Saint Louis, Missouri, United States, 63146
Regional Manager, Operating Room Integration Customer Success
Join to apply for the
Regional Manager, Operating Room Integration Customer Success
role at The Mom Project. We are partnering with
KARL STORZ US
to fill this position. KARL STORZ is a global manufacturer and distributor of endoscopes, medical instruments, and devices. With a history dating back to 1945, they specialize in endoscopic instruments, digital documentation systems, and comprehensive operating room concepts, delivering technology that enhances global health through innovative solutions for complex surgical procedures. Responsibilities
Lead and develop a team of 10 Customer Success Managers. Ensure timely and accurate operating room installations. Drive customer success and satisfaction. Develop and enhance team skillsets and capabilities. Maintain horizontal alignment with service and deployments verticals. Drive process improvements to positively impact customer satisfaction. Skills And Qualifications
Bachelor’s degree in Construction Engineering, Construction Management, Engineering, Civil Engineering, Computer Engineering, or related field; or 10 years of relevant equivalent experience. 5–10 years of experience in a technical role, preferably in AV or IP; knowledge of medical device and/or healthcare marketplace preferred. 3–5 years of experience in consulting, project delivery, or project management; construction project management experience is a plus. Minimum of 3 years of people management experience preferred. Proven experience in managing a geographically diverse team. Excellent communication and organizational skills. Ability to work in ambiguous or high‑stress situations. Demonstrated record of working collaboratively in a matrixed environment. Preferred
Technical and/or Project Management certifications. Holistic understanding of cable terminations and handling. Holistic understanding of cable media. Advanced knowledge in control systems, power amplifiers, digital signal processors, video matrix switchers, video scalers, PC interfaces, computer controls, and digital video recorders. Technical project installation and/or integration experience. Eligible Employee Benefits
Medical, dental, and vision coverage with a state‑of‑the‑art wellness program and pet insurance. Three weeks vacation, 11 holidays, plus paid sick time. Up to eight weeks 100% paid company parental leave; includes maternal/paternal leave, adoption, and fostering of a child. 401(k) plan with a match of 60% of the employee’s first 6% contribution (up to IRS limits). Section 125 Flexible Spending Accounts. Life, STD, LTD, and LTC insurance. Tuition pre‑reimbursement up to $5,250 per year. Fitness reimbursement up to $200 annually. Additional benefits. KARL STORZ reserves the right to change or modify the employee’s job description orally or in writing at any time during the employment relationship. Employees must comply with all applicable KARL STORZ policies and procedures. We are committed to creating an inclusive space where employees are valued for their skills and unique experiences. All applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. We provide reasonable accommodations during the recruitment process. Please email taoperations@karlstorz.com for assistance or accommodations. Equal Opportunity Employer.
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Join to apply for the
Regional Manager, Operating Room Integration Customer Success
role at The Mom Project. We are partnering with
KARL STORZ US
to fill this position. KARL STORZ is a global manufacturer and distributor of endoscopes, medical instruments, and devices. With a history dating back to 1945, they specialize in endoscopic instruments, digital documentation systems, and comprehensive operating room concepts, delivering technology that enhances global health through innovative solutions for complex surgical procedures. Responsibilities
Lead and develop a team of 10 Customer Success Managers. Ensure timely and accurate operating room installations. Drive customer success and satisfaction. Develop and enhance team skillsets and capabilities. Maintain horizontal alignment with service and deployments verticals. Drive process improvements to positively impact customer satisfaction. Skills And Qualifications
Bachelor’s degree in Construction Engineering, Construction Management, Engineering, Civil Engineering, Computer Engineering, or related field; or 10 years of relevant equivalent experience. 5–10 years of experience in a technical role, preferably in AV or IP; knowledge of medical device and/or healthcare marketplace preferred. 3–5 years of experience in consulting, project delivery, or project management; construction project management experience is a plus. Minimum of 3 years of people management experience preferred. Proven experience in managing a geographically diverse team. Excellent communication and organizational skills. Ability to work in ambiguous or high‑stress situations. Demonstrated record of working collaboratively in a matrixed environment. Preferred
Technical and/or Project Management certifications. Holistic understanding of cable terminations and handling. Holistic understanding of cable media. Advanced knowledge in control systems, power amplifiers, digital signal processors, video matrix switchers, video scalers, PC interfaces, computer controls, and digital video recorders. Technical project installation and/or integration experience. Eligible Employee Benefits
Medical, dental, and vision coverage with a state‑of‑the‑art wellness program and pet insurance. Three weeks vacation, 11 holidays, plus paid sick time. Up to eight weeks 100% paid company parental leave; includes maternal/paternal leave, adoption, and fostering of a child. 401(k) plan with a match of 60% of the employee’s first 6% contribution (up to IRS limits). Section 125 Flexible Spending Accounts. Life, STD, LTD, and LTC insurance. Tuition pre‑reimbursement up to $5,250 per year. Fitness reimbursement up to $200 annually. Additional benefits. KARL STORZ reserves the right to change or modify the employee’s job description orally or in writing at any time during the employment relationship. Employees must comply with all applicable KARL STORZ policies and procedures. We are committed to creating an inclusive space where employees are valued for their skills and unique experiences. All applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. We provide reasonable accommodations during the recruitment process. Please email taoperations@karlstorz.com for assistance or accommodations. Equal Opportunity Employer.
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