Canonical
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Enterprise Customer Success Manager
role at
Canonical .
About Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, and industry leaders across sectors. The company is founder-led, profitable, growing, and employs a distributed team of over 1200 colleagues in more than 75 countries.
Role Overview The Customer Success Manager (CSM) will develop trust with assigned customers, ensuring they navigate Canonical's offerings effectively. The role involves understanding customer objectives, aligning expectations, suggesting additional services, alleviating pain points, and delivering on collaboration roadmaps. The team is expanding to enhance engagement across our product portfolio, including Ubuntu, open-source infrastructure, and applications. CSMs will specialize in segments: Mass, Focus, Step Growth, and support all other customers including Store clients.
Responsibilities
Onboard new customers and introduce products such as Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, and data applications.
Coordinate complex projects with developers, IT managers, and decision-makers.
Collaborate with Sales, Field Engineering, and Support to develop engagement plans.
Manage a customer portfolio, identify growth opportunities, and address renewal risks.
Lead weekly customer and business reviews, prioritize blockers, and coordinate resolutions.
Advocate for customers internally and influence product roadmaps and documentation.
Support customers through reactive ticket requests.
Create digital campaigns targeting multiple customers.
Qualifications
Minimum 5 years of IT-related experience, with exposure to Linux OS, data applications, storage, cloud, networking, security, migration, or IoT.
Excellent presentation skills, capable of discussing complex software.
Experience improving internal processes and delivering projects on time.
Strong team player with cross-departmental interaction skills.
Knowledge of agile methodologies.
Proficiency in English, with additional languages like Spanish and Portuguese considered a plus.
Experience with Salesforce, Jira, and CRMs is advantageous.
Benefits
Remote work with biannual team sprints.
USD 2,000 annual learning and development budget.
Annual compensation review and performance bonuses.
Comprehensive benefits including holiday, maternity/paternity leave, wellness programs, and travel opportunities.
About the Role This is a mid-senior level, full-time position in the software development industry, based remotely.
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Enterprise Customer Success Manager
role at
Canonical .
About Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, and industry leaders across sectors. The company is founder-led, profitable, growing, and employs a distributed team of over 1200 colleagues in more than 75 countries.
Role Overview The Customer Success Manager (CSM) will develop trust with assigned customers, ensuring they navigate Canonical's offerings effectively. The role involves understanding customer objectives, aligning expectations, suggesting additional services, alleviating pain points, and delivering on collaboration roadmaps. The team is expanding to enhance engagement across our product portfolio, including Ubuntu, open-source infrastructure, and applications. CSMs will specialize in segments: Mass, Focus, Step Growth, and support all other customers including Store clients.
Responsibilities
Onboard new customers and introduce products such as Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, and data applications.
Coordinate complex projects with developers, IT managers, and decision-makers.
Collaborate with Sales, Field Engineering, and Support to develop engagement plans.
Manage a customer portfolio, identify growth opportunities, and address renewal risks.
Lead weekly customer and business reviews, prioritize blockers, and coordinate resolutions.
Advocate for customers internally and influence product roadmaps and documentation.
Support customers through reactive ticket requests.
Create digital campaigns targeting multiple customers.
Qualifications
Minimum 5 years of IT-related experience, with exposure to Linux OS, data applications, storage, cloud, networking, security, migration, or IoT.
Excellent presentation skills, capable of discussing complex software.
Experience improving internal processes and delivering projects on time.
Strong team player with cross-departmental interaction skills.
Knowledge of agile methodologies.
Proficiency in English, with additional languages like Spanish and Portuguese considered a plus.
Experience with Salesforce, Jira, and CRMs is advantageous.
Benefits
Remote work with biannual team sprints.
USD 2,000 annual learning and development budget.
Annual compensation review and performance bonuses.
Comprehensive benefits including holiday, maternity/paternity leave, wellness programs, and travel opportunities.
About the Role This is a mid-senior level, full-time position in the software development industry, based remotely.
#J-18808-Ljbffr