Sartorius
Field Service Engineer - Remote - Southern East Coast
Sartorius, Raleigh, North Carolina, United States
Overview
Field Service Engineer - Remote - Southern East Coast As the Field Service Engineer, you will have the opportunity to join a driven and growing team. Self-starters, proactive, and energetic candidates looking to contribute ideas, innovative thinking, and tireless actions should apply. We offer an outstanding work-life balance yet an intense, challenging, and fast-paced working environment. Your work will have a real-world impact and support you in achieving your career goals. The ideal candidate must be located on the Southern East Coast near a major airport. Responsibilities
Provide exceptional customer care and build positive relationships with customers Provide technical support to customers in the event of issues Tie the workflow to the schedule to minimize unnecessary travel; travel to customers by ground, train, and air transportation as needed Provide training to customers on the essential use and operation of Bio Analytics instruments Perform field service, calibration, and installation of complex mechanical systems; perform preventative maintenance and field sterilizations Assist with resolving IT issues related to Bio Analytics system installations; follow all company procedures and perform software updates/upgrades Assist in drafting documentation of processes and procedures as required Keep accurate records via written and paper form; maintain precise counts of parts assigned to the engineer Produce timely, accurate, and detailed service reports and prepare customer-facing estimates of repairs Pass along identified leads to the sales manager Travel to training locations and conferences as needed All other duties as assigned by management Expect up to 90% overnight travel to support Field Service activities in the greater eastern region of NA Lift items that weigh up to 35 Kg Qualifications
Associate's degree in engineering or military training certifications and/or 5+ years of proven field service experience 3+ years of field service experience in the Bio-Pharmaceutical industry Ability to troubleshoot, test, repair, and service technical equipment with strong mechanical, electrical, and IT skills Valid Driver's License Proficient with MS Office software, including Outlook, Word, and Excel We Value
Ability to work flexible shifts and adapt to changing work schedules Bachelor's degree in mechanical, biomechanical, biomedical engineering, or a related field Familiarity with mobile tools and applications Excellent driving record Identification with core values: Sustainability, Openness, Enjoyment What We Offer
Sartorius is a growing global life science company. We offer a range of benefits and programs to support personal and professional development, work-life balance, and well-being. Equal employment opportunity: Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability, or other protected status. E-Verify and accommodation information are available as part of our hiring process.
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Field Service Engineer - Remote - Southern East Coast As the Field Service Engineer, you will have the opportunity to join a driven and growing team. Self-starters, proactive, and energetic candidates looking to contribute ideas, innovative thinking, and tireless actions should apply. We offer an outstanding work-life balance yet an intense, challenging, and fast-paced working environment. Your work will have a real-world impact and support you in achieving your career goals. The ideal candidate must be located on the Southern East Coast near a major airport. Responsibilities
Provide exceptional customer care and build positive relationships with customers Provide technical support to customers in the event of issues Tie the workflow to the schedule to minimize unnecessary travel; travel to customers by ground, train, and air transportation as needed Provide training to customers on the essential use and operation of Bio Analytics instruments Perform field service, calibration, and installation of complex mechanical systems; perform preventative maintenance and field sterilizations Assist with resolving IT issues related to Bio Analytics system installations; follow all company procedures and perform software updates/upgrades Assist in drafting documentation of processes and procedures as required Keep accurate records via written and paper form; maintain precise counts of parts assigned to the engineer Produce timely, accurate, and detailed service reports and prepare customer-facing estimates of repairs Pass along identified leads to the sales manager Travel to training locations and conferences as needed All other duties as assigned by management Expect up to 90% overnight travel to support Field Service activities in the greater eastern region of NA Lift items that weigh up to 35 Kg Qualifications
Associate's degree in engineering or military training certifications and/or 5+ years of proven field service experience 3+ years of field service experience in the Bio-Pharmaceutical industry Ability to troubleshoot, test, repair, and service technical equipment with strong mechanical, electrical, and IT skills Valid Driver's License Proficient with MS Office software, including Outlook, Word, and Excel We Value
Ability to work flexible shifts and adapt to changing work schedules Bachelor's degree in mechanical, biomechanical, biomedical engineering, or a related field Familiarity with mobile tools and applications Excellent driving record Identification with core values: Sustainability, Openness, Enjoyment What We Offer
Sartorius is a growing global life science company. We offer a range of benefits and programs to support personal and professional development, work-life balance, and well-being. Equal employment opportunity: Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability, or other protected status. E-Verify and accommodation information are available as part of our hiring process.
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