Sartorius North America
Field Service Engineer - Remote - Southern East Coast
Sartorius North America, Saint Louis, Missouri, United States, 63146
Overview
As the Field Service Engineer, you will have the opportunity to join a driven and growing team. Self-starters, proactive, and energetic candidates looking to contribute ideas, innovative thinking, and tireless actions should apply. We offer an outstanding work-life balance yet an intense, challenging, and fast-paced working environment. Your work will have a real-world impact and support you in achieving your career goals. The ideal candidate must be located on the Southern East Coast near a major airport. What you will accomplish together with us
Provide exceptional customer care and build positive relationships with customers Provide technical support to customers in the event of an issue Align workflow to the schedule to minimize travel. Travel to customers by ground, train, and air as needed Provide training to customers on the essential use and operation of Bio Analytics instruments Perform field service, calibration, and installation of complex mechanical systems, and conduct preventative maintenance and field sterilizations Assist with resolving IT issues related to Bio Analytics system installations. Follow company procedures and perform software updates/upgrades Assist in drafting documentation of processes and procedures as required Keep accurate records and track parts assigned to the engineer Produce timely, accurate, and detailed service reports and prepare customer-facing estimates of repairs Pass along identified leads to the sales manager Travel to Ann Arbor, MI, Fremont, CA, and additional facilities and sites for training and conferences as needed All other duties as assigned by management Expect up to 90% overnight travel to support Field Service activities in the greater eastern region of NA, with support in additional areas of NA Lift items that weigh up to 35 kg What Will Convince Us
Associate's degree in engineering or military training certifications and/or 5+ years of proven field service experience 3+ years of field service experience in the Bio-Pharmaceutical industry Ability to troubleshoot, test, repair, and service technical equipment with excellent mechanical, electrical, and IT skills Valid Driver's License Proficient with MS Office software, including Outlook, Word, and Excel We Value
Ability to work flexible shifts and adapt to changing schedules Bachelor's degree in mechanical engineering, biomechanical engineering, biomedical engineering, or a related field Familiarity with mobile tools and applications Excellent driving record Identification with core values: Sustainability, Openness, Enjoyment What We Offer
As a growing global life science company, Sartorius offers a wide range of benefits: Personal and Professional Development:
Mentoring, leadership programs, internal seminar offerings Worklife Balance:
Paid vacation, sick time, corporate holidays and community service day; flexible work schedules Making an Impact Right from the Start:
Comprehensive onboarding, including a virtual online platform Welcoming Culture:
Mutual support, team spirit and international collaboration; communities on topics such as Coaching, Agile Working, and a Businesswomen's Network Health & Well Being:
Medical plans, dental, vision, EAP, and wellness programs Intelligent Working Environment:
Working in smart buildings with the latest technology and equipment Retirement Savings Plan:
401(k) with generous company match Flexible Spending:
HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account Company Paid Benefits:
Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate Additional/Optional:
Supplemental Life Insurance, Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class. Please view equal employment opportunity posters provided by OFCCP here. E-Verify Participation Info E-Verify Workers Rights #LI-remote Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. We look for ambitious team players and creative minds to contribute to this goal and advance careers in a dynamic global environment. We are excited to review your application.
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As the Field Service Engineer, you will have the opportunity to join a driven and growing team. Self-starters, proactive, and energetic candidates looking to contribute ideas, innovative thinking, and tireless actions should apply. We offer an outstanding work-life balance yet an intense, challenging, and fast-paced working environment. Your work will have a real-world impact and support you in achieving your career goals. The ideal candidate must be located on the Southern East Coast near a major airport. What you will accomplish together with us
Provide exceptional customer care and build positive relationships with customers Provide technical support to customers in the event of an issue Align workflow to the schedule to minimize travel. Travel to customers by ground, train, and air as needed Provide training to customers on the essential use and operation of Bio Analytics instruments Perform field service, calibration, and installation of complex mechanical systems, and conduct preventative maintenance and field sterilizations Assist with resolving IT issues related to Bio Analytics system installations. Follow company procedures and perform software updates/upgrades Assist in drafting documentation of processes and procedures as required Keep accurate records and track parts assigned to the engineer Produce timely, accurate, and detailed service reports and prepare customer-facing estimates of repairs Pass along identified leads to the sales manager Travel to Ann Arbor, MI, Fremont, CA, and additional facilities and sites for training and conferences as needed All other duties as assigned by management Expect up to 90% overnight travel to support Field Service activities in the greater eastern region of NA, with support in additional areas of NA Lift items that weigh up to 35 kg What Will Convince Us
Associate's degree in engineering or military training certifications and/or 5+ years of proven field service experience 3+ years of field service experience in the Bio-Pharmaceutical industry Ability to troubleshoot, test, repair, and service technical equipment with excellent mechanical, electrical, and IT skills Valid Driver's License Proficient with MS Office software, including Outlook, Word, and Excel We Value
Ability to work flexible shifts and adapt to changing schedules Bachelor's degree in mechanical engineering, biomechanical engineering, biomedical engineering, or a related field Familiarity with mobile tools and applications Excellent driving record Identification with core values: Sustainability, Openness, Enjoyment What We Offer
As a growing global life science company, Sartorius offers a wide range of benefits: Personal and Professional Development:
Mentoring, leadership programs, internal seminar offerings Worklife Balance:
Paid vacation, sick time, corporate holidays and community service day; flexible work schedules Making an Impact Right from the Start:
Comprehensive onboarding, including a virtual online platform Welcoming Culture:
Mutual support, team spirit and international collaboration; communities on topics such as Coaching, Agile Working, and a Businesswomen's Network Health & Well Being:
Medical plans, dental, vision, EAP, and wellness programs Intelligent Working Environment:
Working in smart buildings with the latest technology and equipment Retirement Savings Plan:
401(k) with generous company match Flexible Spending:
HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account Company Paid Benefits:
Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate Additional/Optional:
Supplemental Life Insurance, Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class. Please view equal employment opportunity posters provided by OFCCP here. E-Verify Participation Info E-Verify Workers Rights #LI-remote Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. We look for ambitious team players and creative minds to contribute to this goal and advance careers in a dynamic global environment. We are excited to review your application.
#J-18808-Ljbffr