Sartorius
Overview
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Field Service Engineer - Remote - Boston, MA
role at
Sartorius .
As the Field Service Engineer, you will have the opportunity to join a driven and growing team. Self-starters, proactive, and energetic candidates looking to contribute ideas, innovative thinking, and tireless actions should apply. We offer an outstanding work-life balance yet an intense, challenging, and fast-paced working environment. Your work will have a real-world impact and support you in achieving your career goals.
The ideal candidate must be located in the Greater Boston Area .
What You Will Accomplish Together With Us
Provide exceptional customer care and build positive relationships with customers
Provide technical support to customers in the event of an issue
Coordinate workflow with the schedule to minimize travel; travel to customers by ground, train, and air transportation as needed
Provide training to customers on the essential use and operation of Bio Analytics instruments
Perform field service, calibration, and installation of complex mechanical systems, and perform preventative maintenance and field sterilizations
Assist with resolving IT issues related to Bio Analytics system installations; follow all company procedures and perform software updates/upgrades
Assist in drafting documentation of processes and procedures as required
Keep accurate records via written and paper forms, and maintain a precise count of parts assigned
Produce timely, accurate, and detailed service reports and prepare customer-facing estimates of repairs
Pass along identified leads to the sales manager
Travel to Ann Arbor, MI, Fremont, CA, and additional facilities and sites for training and conferences as needed
Other duties as assigned by management
Expect up to 25% overnight travel to support Field Service activities in the greater eastern region of NA
Lift items that weigh up to 35 kg
What Will Convince Us
Associate's degree in engineering or military training certifications with 3 years of field service experience or 10+ years of proven field service experience
3+ years of field service experience in the Bio-Pharmaceutical industry or related
Ability to troubleshoot, test, repair, and service technical equipment with strong mechanical, electrical, and IT skills
Valid Driver's License
Proficient with MS Office software, including Outlook, Word, and Excel
We Value
Ability to work flexible shifts and adapt to changing work schedules
Bachelor's degree in mechanical engineering, biomechanical engineering, biomedical engineering, or related field
Familiarity with mobile tools and applications
Excellent driving record
Identification with our core values: Sustainability, Openness, Enjoyment
What We Offer As a growing global life science company, Sartorius offers a wide range of benefits:
Personal and Professional Development:
Mentoring, leadership programs, internal seminar offerings
Worklife Balance:
Paid vacation, sick time, corporate holidays and community service day; flexible work schedules
Making an Impact Right from the Start:
Comprehensive onboarding, including a virtual online platform
Welcoming Culture:
Mutual support, team spirit and international collaboration
Health & Well Being:
Medical plans, dental, vision, EAP, and other wellness programs
Intelligent Working Environment:
Smart buildings with modern technology and equipment
Retirement Savings Plan:
401(k) with generous company match
Flexible Spending:
HSA, FSA (dependent care & healthcare)
Company Paid Benefits:
Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Additional/Optional:
Supplemental Life Insurance, Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or any other protected status. Reasonable accommodations are available for applicants with disabilities or disabled veterans. For accommodations, contact accommodationrequest@sartorius.com.
About Sartorius Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We look forward to receiving your application.
For more information, visit:
www.sartorius.com/careers
#J-18808-Ljbffr
Field Service Engineer - Remote - Boston, MA
role at
Sartorius .
As the Field Service Engineer, you will have the opportunity to join a driven and growing team. Self-starters, proactive, and energetic candidates looking to contribute ideas, innovative thinking, and tireless actions should apply. We offer an outstanding work-life balance yet an intense, challenging, and fast-paced working environment. Your work will have a real-world impact and support you in achieving your career goals.
The ideal candidate must be located in the Greater Boston Area .
What You Will Accomplish Together With Us
Provide exceptional customer care and build positive relationships with customers
Provide technical support to customers in the event of an issue
Coordinate workflow with the schedule to minimize travel; travel to customers by ground, train, and air transportation as needed
Provide training to customers on the essential use and operation of Bio Analytics instruments
Perform field service, calibration, and installation of complex mechanical systems, and perform preventative maintenance and field sterilizations
Assist with resolving IT issues related to Bio Analytics system installations; follow all company procedures and perform software updates/upgrades
Assist in drafting documentation of processes and procedures as required
Keep accurate records via written and paper forms, and maintain a precise count of parts assigned
Produce timely, accurate, and detailed service reports and prepare customer-facing estimates of repairs
Pass along identified leads to the sales manager
Travel to Ann Arbor, MI, Fremont, CA, and additional facilities and sites for training and conferences as needed
Other duties as assigned by management
Expect up to 25% overnight travel to support Field Service activities in the greater eastern region of NA
Lift items that weigh up to 35 kg
What Will Convince Us
Associate's degree in engineering or military training certifications with 3 years of field service experience or 10+ years of proven field service experience
3+ years of field service experience in the Bio-Pharmaceutical industry or related
Ability to troubleshoot, test, repair, and service technical equipment with strong mechanical, electrical, and IT skills
Valid Driver's License
Proficient with MS Office software, including Outlook, Word, and Excel
We Value
Ability to work flexible shifts and adapt to changing work schedules
Bachelor's degree in mechanical engineering, biomechanical engineering, biomedical engineering, or related field
Familiarity with mobile tools and applications
Excellent driving record
Identification with our core values: Sustainability, Openness, Enjoyment
What We Offer As a growing global life science company, Sartorius offers a wide range of benefits:
Personal and Professional Development:
Mentoring, leadership programs, internal seminar offerings
Worklife Balance:
Paid vacation, sick time, corporate holidays and community service day; flexible work schedules
Making an Impact Right from the Start:
Comprehensive onboarding, including a virtual online platform
Welcoming Culture:
Mutual support, team spirit and international collaboration
Health & Well Being:
Medical plans, dental, vision, EAP, and other wellness programs
Intelligent Working Environment:
Smart buildings with modern technology and equipment
Retirement Savings Plan:
401(k) with generous company match
Flexible Spending:
HSA, FSA (dependent care & healthcare)
Company Paid Benefits:
Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Additional/Optional:
Supplemental Life Insurance, Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or any other protected status. Reasonable accommodations are available for applicants with disabilities or disabled veterans. For accommodations, contact accommodationrequest@sartorius.com.
About Sartorius Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We look forward to receiving your application.
For more information, visit:
www.sartorius.com/careers
#J-18808-Ljbffr