Canonical
Join to apply for the
Enterprise Customer Success Manager
role at
Canonical
4 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, as well as industry leaders across sectors. The company is founder-led, profitable, and growing, with a global team of over 1200 colleagues in more than 75 countries. We have few office-based roles, with teams meeting in person a few times a year in interesting locations worldwide.
We are hiring an
Enterprise Customer Success Manager at Canonical .
Customer success is a strategic department focused on reducing risk and churn, facilitating product adoption, and supporting account expansion. Customer Success Managers (CSMs) build trust with assigned customers, understand their objectives, and align expectations. They suggest additional services or products to increase loyalty, address pain points, and develop collaboration roadmaps.
Our growing Customer Success team offers thoughtful, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To focus effectively, CSMs are specialized in one of the following segments:
Mass - SMEs or large businesses starting their journey with Canonical
Focus - Large companies with established ARR
Step Growth - High-potential customers
All CSMs contribute to business support for unassigned customers, including our Store customers.
Location:
This role is remote.
What your day will look like
Onboard new customers and introduce products such as Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications, and more.
Coordinate complex projects with developers, IT managers, and decision makers.
Collaborate with Sales, Field Engineering, and Support to develop engagement plans.
Manage a customer portfolio in a specific region, identify growth opportunities and renewal risks.
Lead weekly customer and business reviews, prioritize blockers, and drive resolutions.
Advocate for customers internally and influence product roadmaps, documentation, and processes.
Support customers via reactive ticket requests.
Create campaigns targeting multiple customers through digital activities.
What we are looking for in you The ideal candidate will have excellent customer-facing skills and a passion for cloud and data center technologies. Requirements include:
Minimum 5 years of IT-related experience, with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT.
Strong presentation skills capable of discussing complex software.
Experience improving internal processes and delivering projects on time.
Team player with the ability to interact across departments and levels.
Knowledge of agile methodologies.
Proficiency in English, with additional languages like Spanish and Portuguese being a plus.
Additional skills that you might also bring
Experience with Salesforce, Jira, and CRMs is a plus.
What we offer colleagues We offer competitive worldwide compensation, annual reviews, bonuses, and benefits such as:
Distributed work environment with biannual in-person team sprints
USD 2,000 annual learning and development budget
Recognition rewards, holiday leave, maternity and paternity leave
Wellness programs and travel opportunities
About Canonical Canonical is a pioneer in open source, known for publishing Ubuntu, a key platform for AI, IoT, and cloud. We recruit globally, value excellence, and promote a remote work culture since 2004. Working here challenges you to think differently, learn new skills, and excel.
Canonical is an equal opportunity employer We celebrate diversity and are committed to a workplace free from discrimination. All applications are given fair consideration regardless of background or identity.
#J-18808-Ljbffr
Enterprise Customer Success Manager
role at
Canonical
4 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, as well as industry leaders across sectors. The company is founder-led, profitable, and growing, with a global team of over 1200 colleagues in more than 75 countries. We have few office-based roles, with teams meeting in person a few times a year in interesting locations worldwide.
We are hiring an
Enterprise Customer Success Manager at Canonical .
Customer success is a strategic department focused on reducing risk and churn, facilitating product adoption, and supporting account expansion. Customer Success Managers (CSMs) build trust with assigned customers, understand their objectives, and align expectations. They suggest additional services or products to increase loyalty, address pain points, and develop collaboration roadmaps.
Our growing Customer Success team offers thoughtful, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To focus effectively, CSMs are specialized in one of the following segments:
Mass - SMEs or large businesses starting their journey with Canonical
Focus - Large companies with established ARR
Step Growth - High-potential customers
All CSMs contribute to business support for unassigned customers, including our Store customers.
Location:
This role is remote.
What your day will look like
Onboard new customers and introduce products such as Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications, and more.
Coordinate complex projects with developers, IT managers, and decision makers.
Collaborate with Sales, Field Engineering, and Support to develop engagement plans.
Manage a customer portfolio in a specific region, identify growth opportunities and renewal risks.
Lead weekly customer and business reviews, prioritize blockers, and drive resolutions.
Advocate for customers internally and influence product roadmaps, documentation, and processes.
Support customers via reactive ticket requests.
Create campaigns targeting multiple customers through digital activities.
What we are looking for in you The ideal candidate will have excellent customer-facing skills and a passion for cloud and data center technologies. Requirements include:
Minimum 5 years of IT-related experience, with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT.
Strong presentation skills capable of discussing complex software.
Experience improving internal processes and delivering projects on time.
Team player with the ability to interact across departments and levels.
Knowledge of agile methodologies.
Proficiency in English, with additional languages like Spanish and Portuguese being a plus.
Additional skills that you might also bring
Experience with Salesforce, Jira, and CRMs is a plus.
What we offer colleagues We offer competitive worldwide compensation, annual reviews, bonuses, and benefits such as:
Distributed work environment with biannual in-person team sprints
USD 2,000 annual learning and development budget
Recognition rewards, holiday leave, maternity and paternity leave
Wellness programs and travel opportunities
About Canonical Canonical is a pioneer in open source, known for publishing Ubuntu, a key platform for AI, IoT, and cloud. We recruit globally, value excellence, and promote a remote work culture since 2004. Working here challenges you to think differently, learn new skills, and excel.
Canonical is an equal opportunity employer We celebrate diversity and are committed to a workplace free from discrimination. All applications are given fair consideration regardless of background or identity.
#J-18808-Ljbffr