Thomson Reuters
Customer Success Manager (Legal AI Solutions) - Courts
Thomson Reuters, Idaho City, Idaho, United States, 83631
Overview
Employer Industry: Legal Technology Solutions Why consider this job opportunity:
Target total cash compensation range of $143,500 - $266,500, inclusive of base pay and target sales incentive
Flexibility to work from anywhere for up to 8 weeks per year, promoting work-life balance
Comprehensive benefits package including flexible vacation, mental health days, and tuition reimbursement
Culture focused on inclusion, belonging, and continuous learning with opportunities for career development
Chance to make a positive impact in the community through volunteer initiatives and pro-bono projects
What to Expect (Job Responsibilities)
Engage with government executives to understand their goals and provide strategic guidance
Create joint success plans with government personnel to maximize value from legal AI solutions
Collaborate to identify business challenges and design tailored workflows that leverage legal AI
Partner with customers on change management strategies to enhance adoption and transformation
Lead executive business reviews to capture value delivered and develop future roadmaps with customers
What is Required (Qualifications)
Formal legal education (JD) or substantial experience with legal technology and government customers
Minimum of 5 years of experience in Customer Success, Consulting, or Account Management within legal tech
Strong interpersonal and communication skills with proven ability to build trusted relationships
Curiosity and familiarity with legal technology and AI-driven platforms
Experience working cross-functionally with Sales, Product, Marketing, and Support teams
How to Stand Out (Preferred Qualifications)
Experience specifically with state and local courts and/or government customers
Proven track record of driving customer satisfaction and measurable outcomes in past roles
Additional certifications or training in legal technology or customer success management
#LegalTech #CustomerSuccess #CareerOpportunity #WorkLifeBalance #CommunityImpact
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. If you encounter any employer not adhering to these principles, please bring it to our attention immediately."
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr
Employer Industry: Legal Technology Solutions Why consider this job opportunity:
Target total cash compensation range of $143,500 - $266,500, inclusive of base pay and target sales incentive
Flexibility to work from anywhere for up to 8 weeks per year, promoting work-life balance
Comprehensive benefits package including flexible vacation, mental health days, and tuition reimbursement
Culture focused on inclusion, belonging, and continuous learning with opportunities for career development
Chance to make a positive impact in the community through volunteer initiatives and pro-bono projects
What to Expect (Job Responsibilities)
Engage with government executives to understand their goals and provide strategic guidance
Create joint success plans with government personnel to maximize value from legal AI solutions
Collaborate to identify business challenges and design tailored workflows that leverage legal AI
Partner with customers on change management strategies to enhance adoption and transformation
Lead executive business reviews to capture value delivered and develop future roadmaps with customers
What is Required (Qualifications)
Formal legal education (JD) or substantial experience with legal technology and government customers
Minimum of 5 years of experience in Customer Success, Consulting, or Account Management within legal tech
Strong interpersonal and communication skills with proven ability to build trusted relationships
Curiosity and familiarity with legal technology and AI-driven platforms
Experience working cross-functionally with Sales, Product, Marketing, and Support teams
How to Stand Out (Preferred Qualifications)
Experience specifically with state and local courts and/or government customers
Proven track record of driving customer satisfaction and measurable outcomes in past roles
Additional certifications or training in legal technology or customer success management
#LegalTech #CustomerSuccess #CareerOpportunity #WorkLifeBalance #CommunityImpact
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. If you encounter any employer not adhering to these principles, please bring it to our attention immediately."
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr