T-Mobile
Mobile Associate, Store-in-Store, Bilingual - Retail Sales
T-Mobile, Raleigh, North Carolina, United States, 27601
Overview
Mobile Associate, Store-in-Store, Bilingual - Retail Sales role at T-Mobile. This position is part of the Retail Team within National Sales partner locations, focused on bringing the T-Mobile brand to life through active customer engagement and solution-based selling. Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment; educate customers and showcase the value of T-Mobile solutions using digital tools. Utilize digital self-serve tools during customer interactions and onboarding; identify customer needs and demonstrate the value of T-Mobile products and services; recommend wireless solutions and onboarding solutions to help customers self-serve and use the T-Mobile app. Complete training on in-store experience, products, processes, systems, and reference resources; review personal results, current promotions, and updates to be customer ready at all times. Partner with nearby store locations to onboard customers; perform skills practice, knowledge sharing, store operations, and opening/closing procedures; manage physical assets and report missing items. Be customer-obsessed: build rapport, trust, and loyalty; follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail as needed. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing. Education
High School Diploma/GED (Required) Work Experience
6 months of customer service and/or sales experience; Retail environment preferred (Required) Knowledge, Skills and Abilities
Customer Satisfaction: passionate customer advocate with the ability to balance customer experience and performance goals (Required). Team Building: willingness to work with peers and store leaders, sharing best practices while serving customers (Required). Retail Sales: competitive drive and confidence to succeed in a fast-paced sales environment (Required). Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel
Travel Required: No DOT Regulated
DOT Regulated Position: No Safety Sensitive Position
Safety Sensitive Position: No Compensation
Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training is provided with eligibility for training pay. Upon promotion to Mobile Expert, eligible for annualized incentive target of $18,000/year; actual incentives vary based on performance and full-time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives, and are eligible for an annual stock grant. Benefits
Benefits include medical, dental, vision insurance; flexible spending account; 401(k); employee stock grants and purchase plan; paid time off and holidays; parental and family leave; family building, backup care, childcare subsidy, tuition assistance, disability and life insurance options; discounts on mobile service and home internet; and access to commuter/transit programs. For details, see www.t-mobilebenefits.com. Equal Opportunity
T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions regarding employment are made without regard to protected characteristics. Reasonable accommodations are available during the application or interview process; contact ApplicantAccommodation@t-mobile.com or 1-844-873-9500. Seniority level
Entry level Employment type
Part-time Job function
Sales and Business Development Industries
Telecommunications Note: This description reflects the content provided and has been reformatted for clarity and compliance with formatting guidelines.
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Mobile Associate, Store-in-Store, Bilingual - Retail Sales role at T-Mobile. This position is part of the Retail Team within National Sales partner locations, focused on bringing the T-Mobile brand to life through active customer engagement and solution-based selling. Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment; educate customers and showcase the value of T-Mobile solutions using digital tools. Utilize digital self-serve tools during customer interactions and onboarding; identify customer needs and demonstrate the value of T-Mobile products and services; recommend wireless solutions and onboarding solutions to help customers self-serve and use the T-Mobile app. Complete training on in-store experience, products, processes, systems, and reference resources; review personal results, current promotions, and updates to be customer ready at all times. Partner with nearby store locations to onboard customers; perform skills practice, knowledge sharing, store operations, and opening/closing procedures; manage physical assets and report missing items. Be customer-obsessed: build rapport, trust, and loyalty; follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail as needed. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing. Education
High School Diploma/GED (Required) Work Experience
6 months of customer service and/or sales experience; Retail environment preferred (Required) Knowledge, Skills and Abilities
Customer Satisfaction: passionate customer advocate with the ability to balance customer experience and performance goals (Required). Team Building: willingness to work with peers and store leaders, sharing best practices while serving customers (Required). Retail Sales: competitive drive and confidence to succeed in a fast-paced sales environment (Required). Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel
Travel Required: No DOT Regulated
DOT Regulated Position: No Safety Sensitive Position
Safety Sensitive Position: No Compensation
Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training is provided with eligibility for training pay. Upon promotion to Mobile Expert, eligible for annualized incentive target of $18,000/year; actual incentives vary based on performance and full-time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives, and are eligible for an annual stock grant. Benefits
Benefits include medical, dental, vision insurance; flexible spending account; 401(k); employee stock grants and purchase plan; paid time off and holidays; parental and family leave; family building, backup care, childcare subsidy, tuition assistance, disability and life insurance options; discounts on mobile service and home internet; and access to commuter/transit programs. For details, see www.t-mobilebenefits.com. Equal Opportunity
T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions regarding employment are made without regard to protected characteristics. Reasonable accommodations are available during the application or interview process; contact ApplicantAccommodation@t-mobile.com or 1-844-873-9500. Seniority level
Entry level Employment type
Part-time Job function
Sales and Business Development Industries
Telecommunications Note: This description reflects the content provided and has been reformatted for clarity and compliance with formatting guidelines.
#J-18808-Ljbffr