T-Mobile
Mobile Associate, Store-in-Store, Spanish Bilingual - Retail Sales
T-Mobile, Durham, North Carolina, United States, 27703
Overview
Mobile Associates, Store-in-Store are part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They engage with customers in a high-traffic environment, educate on, demonstrate, and recommend T-Mobile solutions, and strive to exceed performance targets with strong customer experiences. Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. Utilize digital self-serve tools during customer interactions and onboarding. Identify customer needs and apply solution-based selling to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers self-serve and use the T-Mobile app, deepening relationships and ensuring satisfaction. Complete training on the in-store experience, new skills, products, processes, systems, and reference resources. Review personal results, current promotions, and updates to stay customer-ready. Partner with nearby store locations to onboard customers. Perform skills practice, knowledge sharing, store operations, and opening/closing procedures, including handling keys and securing assets and reporting losses. Be customer-obsessed: build rapport, trust, and loyalty; follow up with customers; capture referrals; manage Be Back processes; and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and servicing. Education
High School Diploma/GED (Required) Work Experience
6 months of customer service and/or sales experience; retail environment preferred (Required). Knowledge, Skills and Abilities
Customer satisfaction: passionate advocate who balances customer experience and performance goals (Required). Team Building: willingness to work with peers and store leaders, learning and sharing best practices while serving customers. Retail Sales: competitive drive and confidence to succeed in a fast-paced sales environment (Required). Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel
Travel Required: No DOT Regulated
DOT Regulated Position: No Safety Sensitive Position
Safety Sensitive Position: No Compensation
Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days of employment, on-the-job training is provided and eligible for hourly training pay. Upon promotion to Mobile Expert, eligible for an annual incentive target of $18,000/year (actual incentives vary based on performance and full-time status). All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. Eligible for an Annual Stock Grant. Benefits
Full- and part-time employees have access to medical, dental, and vision, flexible spending accounts, 401(k), employee stock grants, employee stock purchase plan, paid time off and holidays, parental and family leave, family-building benefits, child care support, tuition assistance, disability coverage, voluntary life insurance, and other voluntary offerings. Discounts on mobile service and home internet, pet insurance, and commuter/transit programs are also available where eligible. For details, see the company benefits site. EEO Note
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning employment are made without regard to protected characteristics; discrimination or harassment is not tolerated. Reasonable accommodation requests during application or interview can be made by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.
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Mobile Associates, Store-in-Store are part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They engage with customers in a high-traffic environment, educate on, demonstrate, and recommend T-Mobile solutions, and strive to exceed performance targets with strong customer experiences. Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. Utilize digital self-serve tools during customer interactions and onboarding. Identify customer needs and apply solution-based selling to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers self-serve and use the T-Mobile app, deepening relationships and ensuring satisfaction. Complete training on the in-store experience, new skills, products, processes, systems, and reference resources. Review personal results, current promotions, and updates to stay customer-ready. Partner with nearby store locations to onboard customers. Perform skills practice, knowledge sharing, store operations, and opening/closing procedures, including handling keys and securing assets and reporting losses. Be customer-obsessed: build rapport, trust, and loyalty; follow up with customers; capture referrals; manage Be Back processes; and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and servicing. Education
High School Diploma/GED (Required) Work Experience
6 months of customer service and/or sales experience; retail environment preferred (Required). Knowledge, Skills and Abilities
Customer satisfaction: passionate advocate who balances customer experience and performance goals (Required). Team Building: willingness to work with peers and store leaders, learning and sharing best practices while serving customers. Retail Sales: competitive drive and confidence to succeed in a fast-paced sales environment (Required). Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel
Travel Required: No DOT Regulated
DOT Regulated Position: No Safety Sensitive Position
Safety Sensitive Position: No Compensation
Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days of employment, on-the-job training is provided and eligible for hourly training pay. Upon promotion to Mobile Expert, eligible for an annual incentive target of $18,000/year (actual incentives vary based on performance and full-time status). All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. Eligible for an Annual Stock Grant. Benefits
Full- and part-time employees have access to medical, dental, and vision, flexible spending accounts, 401(k), employee stock grants, employee stock purchase plan, paid time off and holidays, parental and family leave, family-building benefits, child care support, tuition assistance, disability coverage, voluntary life insurance, and other voluntary offerings. Discounts on mobile service and home internet, pet insurance, and commuter/transit programs are also available where eligible. For details, see the company benefits site. EEO Note
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning employment are made without regard to protected characteristics; discrimination or harassment is not tolerated. Reasonable accommodation requests during application or interview can be made by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.
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