Tapestry, Inc.
Temporary Support Associate
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit
Our People
page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a positive, lasting impression.
Responsibilities
Sales Floor:
Understands organizational objectives and makes decisions that align with company priorities; takes ownership and is committed to delivering results, while remaining aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with management; creates short- and long-term strategies to achieve personal metrics and performance goals; takes ownership of personal survey results and creates plans to improve; represents Coach as a brand ambassador; demonstrates Coach’s Selling and Service expectations; understands changes in local market and supports local sales strategies; drives business through sales strategies, clienteling, sourcing new customers, and maintaining relationships with customers; communicates product knowledge, including features, benefits, current offerings, and product value; handles pricing and promotional information; discusses product features and uses cross-selling; promotes add-ons relevant to customer needs; tailors approach to customer cues; attends to individual shopping needs; manages multiple customers concurrently; follows up to influence/close; uses Coach tools to support clienteling; fosters teamwork and a positive store environment; remains adaptable to changing store needs; welcomes feedback and maintains a calm, professional demeanor.
Operations:
Completes daily tasks without impacting service; maintains selling floor, backroom, cash wrap, and visual merchandising to Coach standards; replenishes inventory; supports store inventory processes; processes customer transactions (purchase, return, exchange, found orders); prepares the store and maintains visual standards; drives results and delivers customer-focused service; communicates and collaborates effectively with internal and external customers.
Additional Requirements
Experience:
1-3 years of previous sales experience, preferably in a luxury retail service environment. Knowledge of fashion trends and competition in the marketplace.
Education:
High school diploma or equivalent; college degree preferred.
Technical:
Knowledge of cash register systems, basic computer skills (including iPad/laptop, Mobile POS and Internet), use of walkie talkies, and ability to read price and product release sheets.
Physical:
Ability to work at a fast pace; effective communication with customers and team; ability to move around the sales floor, stock room, and shelves; able to climb, bend, and kneel; able to lift up to 25 pounds frequently and up to 50 pounds for product shipment/transfers.
Schedule:
Ability to meet Coach scheduling and availability expectations, including flexible schedule, nights, weekends, and holidays with high retail traffic and sales days (e.g., day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).
Note:
This document serves as a sample of duties and responsibilities and is not exhaustive.
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications as they relate to the position and made without regard to age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected basis. Visit Coach at www.coach.com.
Our Competencies for All Employees
Courage : Provides direct, actionable feedback and handles people issues promptly.
Creativity : Generates original ideas and connects diverse concepts.
Customer Focus : Delivers on customer expectations and builds trust.
Dealing with Ambiguity : Adapts to change and makes decisions with incomplete information.
Drive for Results : Consistently achieves goals and drives performance.
Interpersonal Savvy : Builds rapport across diverse groups.
Learning on the Fly : Learns quickly, open to change, tests solutions.
Our Competencies for All People Managers
Strategic Agility : Sees ahead and paints credible visions; develops strategies and plans.
Developing Direct Reports and Others : Provides development opportunities and plans.
Building Effective Teams : Fosters collaboration and shared success.
Americans with Disabilities Act (ADA): Tapestry will provide reasonable accommodations for disabilities or religious beliefs. If you require accommodations to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com. Visit Coach at www.coach.com.
Work Setup
BASE PAY RANGE: $15.00 to $16.50 hourly.
General Description of All Benefits: Health benefits (medical, dental, vision), life and disability insurance, 401(k), paid time off for wellness and vacations. Eligible employees may enroll in benefits. General Description of Other Compensation: Discounts on products and incentive compensation.
#J-18808-Ljbffr
Our People
page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a positive, lasting impression.
Responsibilities
Sales Floor:
Understands organizational objectives and makes decisions that align with company priorities; takes ownership and is committed to delivering results, while remaining aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with management; creates short- and long-term strategies to achieve personal metrics and performance goals; takes ownership of personal survey results and creates plans to improve; represents Coach as a brand ambassador; demonstrates Coach’s Selling and Service expectations; understands changes in local market and supports local sales strategies; drives business through sales strategies, clienteling, sourcing new customers, and maintaining relationships with customers; communicates product knowledge, including features, benefits, current offerings, and product value; handles pricing and promotional information; discusses product features and uses cross-selling; promotes add-ons relevant to customer needs; tailors approach to customer cues; attends to individual shopping needs; manages multiple customers concurrently; follows up to influence/close; uses Coach tools to support clienteling; fosters teamwork and a positive store environment; remains adaptable to changing store needs; welcomes feedback and maintains a calm, professional demeanor.
Operations:
Completes daily tasks without impacting service; maintains selling floor, backroom, cash wrap, and visual merchandising to Coach standards; replenishes inventory; supports store inventory processes; processes customer transactions (purchase, return, exchange, found orders); prepares the store and maintains visual standards; drives results and delivers customer-focused service; communicates and collaborates effectively with internal and external customers.
Additional Requirements
Experience:
1-3 years of previous sales experience, preferably in a luxury retail service environment. Knowledge of fashion trends and competition in the marketplace.
Education:
High school diploma or equivalent; college degree preferred.
Technical:
Knowledge of cash register systems, basic computer skills (including iPad/laptop, Mobile POS and Internet), use of walkie talkies, and ability to read price and product release sheets.
Physical:
Ability to work at a fast pace; effective communication with customers and team; ability to move around the sales floor, stock room, and shelves; able to climb, bend, and kneel; able to lift up to 25 pounds frequently and up to 50 pounds for product shipment/transfers.
Schedule:
Ability to meet Coach scheduling and availability expectations, including flexible schedule, nights, weekends, and holidays with high retail traffic and sales days (e.g., day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).
Note:
This document serves as a sample of duties and responsibilities and is not exhaustive.
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications as they relate to the position and made without regard to age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected basis. Visit Coach at www.coach.com.
Our Competencies for All Employees
Courage : Provides direct, actionable feedback and handles people issues promptly.
Creativity : Generates original ideas and connects diverse concepts.
Customer Focus : Delivers on customer expectations and builds trust.
Dealing with Ambiguity : Adapts to change and makes decisions with incomplete information.
Drive for Results : Consistently achieves goals and drives performance.
Interpersonal Savvy : Builds rapport across diverse groups.
Learning on the Fly : Learns quickly, open to change, tests solutions.
Our Competencies for All People Managers
Strategic Agility : Sees ahead and paints credible visions; develops strategies and plans.
Developing Direct Reports and Others : Provides development opportunities and plans.
Building Effective Teams : Fosters collaboration and shared success.
Americans with Disabilities Act (ADA): Tapestry will provide reasonable accommodations for disabilities or religious beliefs. If you require accommodations to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com. Visit Coach at www.coach.com.
Work Setup
BASE PAY RANGE: $15.00 to $16.50 hourly.
General Description of All Benefits: Health benefits (medical, dental, vision), life and disability insurance, 401(k), paid time off for wellness and vacations. Eligible employees may enroll in benefits. General Description of Other Compensation: Discounts on products and incentive compensation.
#J-18808-Ljbffr