Washington State ESD
Overview
The Department of Revenue (DOR) Compliance Division is seeking two Revenue Agent 2 in‑training candidates for a vacancy in Spokane, WA. The hiring manager may begin screening applicants as early as
October 22, 2025
and will make a hiring decision at any time thereafter. Submit materials promptly to advance your application.
Responsibilities
Investigates and locates delinquent taxpayers using database searches, the internet, and third‑party resources.
Takes collection action against non‑compliant taxpayers, including tax warrants, bank/wage garnishments, and revocation of business registration certificates.
Conducts fieldwork in‑state and investigates delinquent accounts at taxpayer places of business, job sites, and residences.
Continuously records contact histories and taxpayer information throughout the entire process on appropriate agency systems.
Assists taxpayers/representatives with business registration, guidance on completing tax returns, and contacting other agencies when appropriate.
Qualifications The required qualifications are key competencies that have been successfully demonstrated through experience or education in the following areas: Communication Skills, Analytical Skills, Knowledge of Laws & Regulations, Interviewing & Negotiation Skills, Attention to Detail, and Interpersonal Skills.
Communication Skills (Written & Verbal)
Use advanced professional techniques in telephone calls and correspondence to engage with customers and inform them about their outstanding obligations.
Calmly listen, assess, and clarify problems and respond with options to customers who may be confused, upset, or uncooperative.
Analytical Skills (Research & Investigation)
Analyze data and assess a customer’s ability to resolve outstanding debts.
Research available resources and assets to seize or use as collateral for satisfying outstanding debts.
Gather information on accounts to identify assets and individuals related to unresolved liabilities.
Knowledge of Laws & Regulations
Apply and interpret RCWs, WACs, WTDs, ETAs, and departmental policies to assist customers and resolve compliance issues.
Educate customers on legal requirements for registration, reporting, and payment to promote compliance.
Interviewing & Negotiation Skills
Use interviewing techniques to gather information from customers and formulate focused questions.
Negotiate payment plans and evaluate full or partial payment options for satisfying unresolved liabilities.
Attention to Detail
Review financial records and identify assets that can be seized to satisfy the debt.
Organize and prioritize work, devoting adequate time and attention to individual tasks while remaining focused and handling interruptions efficiently.
Interpersonal Skills
Be approachable, work cooperatively with others, and contribute to group solutions through constructive feedback, ideas, and suggestions.
Accept personal accountability and be open to constructive feedback.
Recognize and encourage the behaviors that contribute to teamwork, such as sharing information, sharing expertise, and working together.
Preferred Credentials
Bachelor’s degree in business administration, accounting, public administration, political science, economics, criminal justice, sociology, psychology, law, or a closely related field.
One year of experience in personal or corporate finance, law enforcement, adjustment of claims, collection of civil debts, or another directly related field.
Application Process
Complete the online application in detail; it will be used as your initial resume.
Attach a cover letter explaining your knowledge, skills, abilities, and desire for this position.
If you have foreign education credentials, include the U.S. equivalency evaluation.
Incomplete applications or applications received without these materials may be disqualified.
Veteran’s Preference Attach your DD‑214, member 4 long form, or NGB‑22. Blackout your Social Security number and date of birth before attaching.
Contact Information For help during the application process, call the Human Resources Office at 360‑704‑5731. Contact the Staffing team at Jobs@dor.wa.gov or call (360) 704‑5725.
Equal Opportunity Statement The Department of Revenue is an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.
#J-18808-Ljbffr
October 22, 2025
and will make a hiring decision at any time thereafter. Submit materials promptly to advance your application.
Responsibilities
Investigates and locates delinquent taxpayers using database searches, the internet, and third‑party resources.
Takes collection action against non‑compliant taxpayers, including tax warrants, bank/wage garnishments, and revocation of business registration certificates.
Conducts fieldwork in‑state and investigates delinquent accounts at taxpayer places of business, job sites, and residences.
Continuously records contact histories and taxpayer information throughout the entire process on appropriate agency systems.
Assists taxpayers/representatives with business registration, guidance on completing tax returns, and contacting other agencies when appropriate.
Qualifications The required qualifications are key competencies that have been successfully demonstrated through experience or education in the following areas: Communication Skills, Analytical Skills, Knowledge of Laws & Regulations, Interviewing & Negotiation Skills, Attention to Detail, and Interpersonal Skills.
Communication Skills (Written & Verbal)
Use advanced professional techniques in telephone calls and correspondence to engage with customers and inform them about their outstanding obligations.
Calmly listen, assess, and clarify problems and respond with options to customers who may be confused, upset, or uncooperative.
Analytical Skills (Research & Investigation)
Analyze data and assess a customer’s ability to resolve outstanding debts.
Research available resources and assets to seize or use as collateral for satisfying outstanding debts.
Gather information on accounts to identify assets and individuals related to unresolved liabilities.
Knowledge of Laws & Regulations
Apply and interpret RCWs, WACs, WTDs, ETAs, and departmental policies to assist customers and resolve compliance issues.
Educate customers on legal requirements for registration, reporting, and payment to promote compliance.
Interviewing & Negotiation Skills
Use interviewing techniques to gather information from customers and formulate focused questions.
Negotiate payment plans and evaluate full or partial payment options for satisfying unresolved liabilities.
Attention to Detail
Review financial records and identify assets that can be seized to satisfy the debt.
Organize and prioritize work, devoting adequate time and attention to individual tasks while remaining focused and handling interruptions efficiently.
Interpersonal Skills
Be approachable, work cooperatively with others, and contribute to group solutions through constructive feedback, ideas, and suggestions.
Accept personal accountability and be open to constructive feedback.
Recognize and encourage the behaviors that contribute to teamwork, such as sharing information, sharing expertise, and working together.
Preferred Credentials
Bachelor’s degree in business administration, accounting, public administration, political science, economics, criminal justice, sociology, psychology, law, or a closely related field.
One year of experience in personal or corporate finance, law enforcement, adjustment of claims, collection of civil debts, or another directly related field.
Application Process
Complete the online application in detail; it will be used as your initial resume.
Attach a cover letter explaining your knowledge, skills, abilities, and desire for this position.
If you have foreign education credentials, include the U.S. equivalency evaluation.
Incomplete applications or applications received without these materials may be disqualified.
Veteran’s Preference Attach your DD‑214, member 4 long form, or NGB‑22. Blackout your Social Security number and date of birth before attaching.
Contact Information For help during the application process, call the Human Resources Office at 360‑704‑5731. Contact the Staffing team at Jobs@dor.wa.gov or call (360) 704‑5725.
Equal Opportunity Statement The Department of Revenue is an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.
#J-18808-Ljbffr