Arch Telecom
Retail Store Manager POMONA | S Garey Ave
Arch Telecom, Pomona, California, United States, 91768
Retail Store Manager POMONA | S Garey Ave
Job Description
Retail Store Manager (RSM) leads a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RSMs are brand ambassadors who create energy and excitement around our products and services. They thrive in a fast‑paced, fun environment where customer needs are the first focus. They build meaningful connections with customers by deepening existing relationships and uncovering customer needs, while educating, demonstrating and recommending device and service solutions.
What you’ll do
Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store.
Explore individual needs and provide hands‑on demonstrations of the latest technology in‑store.
Ensure the store meets or exceeds sales goals and oversee all store functions, from sales and inventory to the implementation of new store programs and initiatives.
Sell personalized solutions beyond the basic device and service plan, including unique accessories and up‑and‑coming IoT devices.
Keep the store operational and at its best.
Become proficient in the use of digital tools designed to enhance interactions and onboarding
Demonstrate coverage and connectivity benefits to customers.
Explain how plans and services enable unlimited, connected lifestyles.
Re‑define how wireless is done, handling device inspection, account review and troubleshooting.
Complete trainings on in‑store experience, new skills and processes, knowledge of systems and reference resources. Build relationships across channels
Own the customer experience and resolve issues to create a seamless environment.
Identify and handoff small business leads.
Develop strong peer relationships and accountability for company success.
Provide a first‑class customer experience while having a good time.
The Ideal Candidate Will Bring
Leadership and a competitive drive.
Confidence to succeed in a fast‑paced sales environment.
Willingness to lead the team, share best practices, and resolve issues.
Operational, financial and performance management skills.
Excellent communication skills with the team and customers.
Prior wireless sales experience.
What’s in it for you
Employee Stock Ownership Program (ESOP)
Competitive salary
Bonus earnings
Automatic raises for milestones
Career advancement opportunities
A culture of care and excellence
Health benefits for full‑time employees
What “must haves” do you need?
At least 18 years of age
Wireless sales experience
High school degree or GED
Ability to stand for long periods
Ability to lift up to 25 lbs
Reliable transportation
Full‑time (45 hrs) availability
Diversity & Inclusion is a foundational principle of Arch Telecom. We embrace the diverse workforce that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!
Apply Now:
www.archtelecom.net
Inquiries:
Recruiting@archtelecom.net
#J-18808-Ljbffr
Retail Store Manager (RSM) leads a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RSMs are brand ambassadors who create energy and excitement around our products and services. They thrive in a fast‑paced, fun environment where customer needs are the first focus. They build meaningful connections with customers by deepening existing relationships and uncovering customer needs, while educating, demonstrating and recommending device and service solutions.
What you’ll do
Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store.
Explore individual needs and provide hands‑on demonstrations of the latest technology in‑store.
Ensure the store meets or exceeds sales goals and oversee all store functions, from sales and inventory to the implementation of new store programs and initiatives.
Sell personalized solutions beyond the basic device and service plan, including unique accessories and up‑and‑coming IoT devices.
Keep the store operational and at its best.
Become proficient in the use of digital tools designed to enhance interactions and onboarding
Demonstrate coverage and connectivity benefits to customers.
Explain how plans and services enable unlimited, connected lifestyles.
Re‑define how wireless is done, handling device inspection, account review and troubleshooting.
Complete trainings on in‑store experience, new skills and processes, knowledge of systems and reference resources. Build relationships across channels
Own the customer experience and resolve issues to create a seamless environment.
Identify and handoff small business leads.
Develop strong peer relationships and accountability for company success.
Provide a first‑class customer experience while having a good time.
The Ideal Candidate Will Bring
Leadership and a competitive drive.
Confidence to succeed in a fast‑paced sales environment.
Willingness to lead the team, share best practices, and resolve issues.
Operational, financial and performance management skills.
Excellent communication skills with the team and customers.
Prior wireless sales experience.
What’s in it for you
Employee Stock Ownership Program (ESOP)
Competitive salary
Bonus earnings
Automatic raises for milestones
Career advancement opportunities
A culture of care and excellence
Health benefits for full‑time employees
What “must haves” do you need?
At least 18 years of age
Wireless sales experience
High school degree or GED
Ability to stand for long periods
Ability to lift up to 25 lbs
Reliable transportation
Full‑time (45 hrs) availability
Diversity & Inclusion is a foundational principle of Arch Telecom. We embrace the diverse workforce that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!
Apply Now:
www.archtelecom.net
Inquiries:
Recruiting@archtelecom.net
#J-18808-Ljbffr