Driftwood Hospitality Management
Overview
Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. Job Summary
Solicit, book, plan and coordinate meetings/functions while maximizing the banquet space to meet/exceed sales goals. Utilize prospecting skills and strong business sense to consistently exceed catering revenue goals. Report all Catering activities to the Director of Catering Sales or Director of Sales & Marketing. Enliven the Westmont Standards within the Department and the hotel. Support all Corporate and hotel initiatives as needed. Responsibilities
Solicit, negotiate, and book new and repeat business through sales calls, telemarketing, mailings, networking, etc., while maximizing banquet space to meet/exceed revenue goals. Execute a territorial marketing strategy to capture maximum revenue and meet/exceed sales goals. Plan, upsell and detail meetings/functions with clients, including space, times, equipment, menus, decorations; complete contracts and coordinate with hotel departments; resolve issues to ensure quality delivery and customer satisfaction. Prepare status and period-end reports for management; maintain up-to-date knowledge of corporate/hotel procedures, products, and competitive landscape to improve strategies. Respond to incoming catering opportunities and proactively identify, qualify, and solicit new catering business to achieve revenue goals. Close opportunities based on market conditions and hotel needs; understand competitors’ strengths and weaknesses and how to compete. Develop relationships within the community and with internal and external stakeholders; ensure a high level of customer satisfaction. Build and strengthen relationships with existing and new customers through sales calls, prospecting, entertainment, bridal shows, and related activities. Coordinate site inspections, create proposals and contracts as required, and ensure effective use of sales resources and administrative support. Possess strong telephone, overall sales, contract management, and food & beverage knowledge; maintain awareness of food trends, forecasting, and attrition; collaborate with Revenue Management. Follow all Free Sell guidelines and sales strategies as directed by leadership; understand and achieve team and individual goals. Participate in professional organizations and perform special projects or duties as assigned; may perform other duties as needed by the supervisor. Guest Satisfaction
Ensure a high level of customer satisfaction and build long-term relationships to support revenue growth. Coordinate and communicate event details with clients; follow up post-event; engage with guests during events to resolve issues and enhance experience. Provide leadership in guest hospitality, ensuring services meet or exceed expectations and contribute to loyalty and market share growth. Capture and manage customer information and feedback to drive continuous improvement. Leadership
Apply broad business knowledge and balance short- and long-term perspectives to lead the organization toward strategic goals. Demonstrate commitment to operating principles, accountability, conflict resolution, and teamwork; make decisions with available information. Managing Work Execution
Ensure accountability, authority, and resources to drive results; approach work with urgency and purpose. Allocate time and resources effectively; overcome obstacles and follow through on inquiries and requests. Generating Talent
Identify and develop talent; discuss problems early; pursue self-development; help employees improve skills. Organizational Learner
Actively pursue learning and share knowledge; perform all technical/procedural requirements of the job. Experience and Knowledge, Skills & Abilities
2 or more years of hotel catering experience or similar industry Proven track record of consistent quality service; leadership experience preferred Strong verbal and written English communication; knowledge of hotel, Westmont brand policies, and catering/banquet operations Microsoft Office; hotel system familiarity (Delphi or equivalent); strong problem-solving, presentation, closing, persuasion, and organizational skills Ability to manage people and events, and make effective decisions Physical Demands
Frequent walking, standing, sitting, hearing, talking, smiling. Lifting, pushing, and pulling up to 10 pounds. Benefits
401(k) Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance Room Discounts Employee Food and Beverage Discounts EEO
Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status. Seniority level
Entry level Employment type
Full-time Job function
Sales and Business Development Industries
Hospitality
#J-18808-Ljbffr
Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. Job Summary
Solicit, book, plan and coordinate meetings/functions while maximizing the banquet space to meet/exceed sales goals. Utilize prospecting skills and strong business sense to consistently exceed catering revenue goals. Report all Catering activities to the Director of Catering Sales or Director of Sales & Marketing. Enliven the Westmont Standards within the Department and the hotel. Support all Corporate and hotel initiatives as needed. Responsibilities
Solicit, negotiate, and book new and repeat business through sales calls, telemarketing, mailings, networking, etc., while maximizing banquet space to meet/exceed revenue goals. Execute a territorial marketing strategy to capture maximum revenue and meet/exceed sales goals. Plan, upsell and detail meetings/functions with clients, including space, times, equipment, menus, decorations; complete contracts and coordinate with hotel departments; resolve issues to ensure quality delivery and customer satisfaction. Prepare status and period-end reports for management; maintain up-to-date knowledge of corporate/hotel procedures, products, and competitive landscape to improve strategies. Respond to incoming catering opportunities and proactively identify, qualify, and solicit new catering business to achieve revenue goals. Close opportunities based on market conditions and hotel needs; understand competitors’ strengths and weaknesses and how to compete. Develop relationships within the community and with internal and external stakeholders; ensure a high level of customer satisfaction. Build and strengthen relationships with existing and new customers through sales calls, prospecting, entertainment, bridal shows, and related activities. Coordinate site inspections, create proposals and contracts as required, and ensure effective use of sales resources and administrative support. Possess strong telephone, overall sales, contract management, and food & beverage knowledge; maintain awareness of food trends, forecasting, and attrition; collaborate with Revenue Management. Follow all Free Sell guidelines and sales strategies as directed by leadership; understand and achieve team and individual goals. Participate in professional organizations and perform special projects or duties as assigned; may perform other duties as needed by the supervisor. Guest Satisfaction
Ensure a high level of customer satisfaction and build long-term relationships to support revenue growth. Coordinate and communicate event details with clients; follow up post-event; engage with guests during events to resolve issues and enhance experience. Provide leadership in guest hospitality, ensuring services meet or exceed expectations and contribute to loyalty and market share growth. Capture and manage customer information and feedback to drive continuous improvement. Leadership
Apply broad business knowledge and balance short- and long-term perspectives to lead the organization toward strategic goals. Demonstrate commitment to operating principles, accountability, conflict resolution, and teamwork; make decisions with available information. Managing Work Execution
Ensure accountability, authority, and resources to drive results; approach work with urgency and purpose. Allocate time and resources effectively; overcome obstacles and follow through on inquiries and requests. Generating Talent
Identify and develop talent; discuss problems early; pursue self-development; help employees improve skills. Organizational Learner
Actively pursue learning and share knowledge; perform all technical/procedural requirements of the job. Experience and Knowledge, Skills & Abilities
2 or more years of hotel catering experience or similar industry Proven track record of consistent quality service; leadership experience preferred Strong verbal and written English communication; knowledge of hotel, Westmont brand policies, and catering/banquet operations Microsoft Office; hotel system familiarity (Delphi or equivalent); strong problem-solving, presentation, closing, persuasion, and organizational skills Ability to manage people and events, and make effective decisions Physical Demands
Frequent walking, standing, sitting, hearing, talking, smiling. Lifting, pushing, and pulling up to 10 pounds. Benefits
401(k) Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance Room Discounts Employee Food and Beverage Discounts EEO
Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status. Seniority level
Entry level Employment type
Full-time Job function
Sales and Business Development Industries
Hospitality
#J-18808-Ljbffr