Tapestry
Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role. Responsibilities CASH WRAP
— Greeting the customer with a smile and eye contact, offering your name; interacting genuinely and naturally with the customer; reading cues and determining customers’ needs; conducting email/name capture where permitted by law; maintaining accuracy when operating POS; keeping cash wrap organized and clean; suggesting multiple add-ons and selling gift cards; maintaining cash and POS media accurately and in Coach policy; creating a lasting impression by thanking the customer and providing a reason to return; representing the Coach brand appropriately.
STOCKROOM / WAREHOUSE
— Receiving shipment and transfers; notifying Store Management when new product arrives; scanning cartons/transfers and verifying store information; communicating discrepancies to Store Management; processing shipments/transfers according to Coach standards and timeframes; organizing and cleaning stock room daily (including offsite/remote warehouse as applicable); shifting/organizing product in the stockroom; reacting to sell-through and making room for new product; managing stock levels/product ownership in back-of-house and sales floor; preparing and conducting regular cycle counts as directed; participating in store physical inventory counts as scheduled; maintaining Company Loss Prevention standards.
SALES FLOOR
— Regularly analyzing the sales floor to assess replenishment needs; replenishing the sales floor/assigned zone; reacting to sell-through and executing visual merchandising needs; supporting sales floor activities as directed; communicating information about price points, features/benefits, color and stock availability to customers; responding to customer requests confidently and partnering with the sales team or Store Management when needed; upholding housekeeping standards.
Qualifications and Requirements Experience: 1–3 years of retail experience (cashier/stock, sales, etc.), preferably in a luxury retail service environment; knowledge of fashion trends and competition in the marketplace.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (including using iPad/laptop, Mobile POS and Internet), ability to use walkie talkie, read price and product release sheets.
Physical: Ability to work at a fast pace; ability to communicate effectively with customers and team; ability to maneuver the sales floor, shelves, and stock room; ability to climb, bend, and kneel; ability to frequently lift and carry up to 25 pounds and, at times, up to 50 pounds to process shipments/transfers.
Schedule: Able to meet Coach Scheduling & Availability Expectations, including flexible work hours, nights, weekends, and holidays with high retail traffic.
Competencies
Our competencies apply to all employees and are described below in bold terms.
Courage : Does not hold back what needs to be said; provides direct, actionable feedback; addresses people issues quickly and directly; willing to take negative action when necessary.
Creativity : Generates many new and unique ideas; connects unrelated notions; seen as original and value-added in brainstorming settings.
Customer Focus : Dedicated to meeting customer expectations; uses first-hand customer information to improve products and services; builds trust and respect with customers.
Dealing with Ambiguity : Adapts to change; acts without complete information; handles risk and uncertainty comfortably.
Drive for Results : Consistently exceeds goals; top performer with bottom-line orientation.
Interpersonal Savvy : Relates well to all kinds of people; builds rapport and constructive relationships; uses diplomacy and tact.
Learning on the Fly : Learns quickly; open to change; analyzes successes and failures to improve; experiments to find solutions.
Our Competencies for All People Managers
Strategic Agility : Sees ahead clearly; anticipates future consequences; creates competitive strategies and plans.
Developing Direct Reports and Others : Provides challenging tasks; holds development discussions; supports career goals and development plans.
Building Effective Teams : Builds teams with strong morale; shares wins; promotes open dialogue; defines success for the whole team.
Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and relate to the requirements of the position. Decisions are made without regard to age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other protected basis prohibited by law. Americans with Disabilities Act (ADA): Tapestry, Inc. provides reasonable accommodations for disabilities or religious beliefs. If you require accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com. Visit Coach at www.coach.com.
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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role. Responsibilities CASH WRAP
— Greeting the customer with a smile and eye contact, offering your name; interacting genuinely and naturally with the customer; reading cues and determining customers’ needs; conducting email/name capture where permitted by law; maintaining accuracy when operating POS; keeping cash wrap organized and clean; suggesting multiple add-ons and selling gift cards; maintaining cash and POS media accurately and in Coach policy; creating a lasting impression by thanking the customer and providing a reason to return; representing the Coach brand appropriately.
STOCKROOM / WAREHOUSE
— Receiving shipment and transfers; notifying Store Management when new product arrives; scanning cartons/transfers and verifying store information; communicating discrepancies to Store Management; processing shipments/transfers according to Coach standards and timeframes; organizing and cleaning stock room daily (including offsite/remote warehouse as applicable); shifting/organizing product in the stockroom; reacting to sell-through and making room for new product; managing stock levels/product ownership in back-of-house and sales floor; preparing and conducting regular cycle counts as directed; participating in store physical inventory counts as scheduled; maintaining Company Loss Prevention standards.
SALES FLOOR
— Regularly analyzing the sales floor to assess replenishment needs; replenishing the sales floor/assigned zone; reacting to sell-through and executing visual merchandising needs; supporting sales floor activities as directed; communicating information about price points, features/benefits, color and stock availability to customers; responding to customer requests confidently and partnering with the sales team or Store Management when needed; upholding housekeeping standards.
Qualifications and Requirements Experience: 1–3 years of retail experience (cashier/stock, sales, etc.), preferably in a luxury retail service environment; knowledge of fashion trends and competition in the marketplace.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (including using iPad/laptop, Mobile POS and Internet), ability to use walkie talkie, read price and product release sheets.
Physical: Ability to work at a fast pace; ability to communicate effectively with customers and team; ability to maneuver the sales floor, shelves, and stock room; ability to climb, bend, and kneel; ability to frequently lift and carry up to 25 pounds and, at times, up to 50 pounds to process shipments/transfers.
Schedule: Able to meet Coach Scheduling & Availability Expectations, including flexible work hours, nights, weekends, and holidays with high retail traffic.
Competencies
Our competencies apply to all employees and are described below in bold terms.
Courage : Does not hold back what needs to be said; provides direct, actionable feedback; addresses people issues quickly and directly; willing to take negative action when necessary.
Creativity : Generates many new and unique ideas; connects unrelated notions; seen as original and value-added in brainstorming settings.
Customer Focus : Dedicated to meeting customer expectations; uses first-hand customer information to improve products and services; builds trust and respect with customers.
Dealing with Ambiguity : Adapts to change; acts without complete information; handles risk and uncertainty comfortably.
Drive for Results : Consistently exceeds goals; top performer with bottom-line orientation.
Interpersonal Savvy : Relates well to all kinds of people; builds rapport and constructive relationships; uses diplomacy and tact.
Learning on the Fly : Learns quickly; open to change; analyzes successes and failures to improve; experiments to find solutions.
Our Competencies for All People Managers
Strategic Agility : Sees ahead clearly; anticipates future consequences; creates competitive strategies and plans.
Developing Direct Reports and Others : Provides challenging tasks; holds development discussions; supports career goals and development plans.
Building Effective Teams : Builds teams with strong morale; shares wins; promotes open dialogue; defines success for the whole team.
Coach is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and relate to the requirements of the position. Decisions are made without regard to age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other protected basis prohibited by law. Americans with Disabilities Act (ADA): Tapestry, Inc. provides reasonable accommodations for disabilities or religious beliefs. If you require accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com. Visit Coach at www.coach.com.
#J-18808-Ljbffr