California Franchise Tax Board
Overview
California Franchise Tax Board provided pay range. This range is provided by California Franchise Tax Board. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113 Do you like to solve problems and participate in collaborating on solutions for challenging circumstances? Do you want to make a meaningful impact in your community? If so, then we have the perfect opportunity at the Franchise Tax Board with plenty of career growth available for you! The Accounts Receivable Management Division (ARMD) manages delinquent Personal Income Tax (PIT) and Bank and Corporation (BC) Income Tax Debts as well as Nontax Debts (NTD). Our collection approach is founded on the principle that we use the least intrusive action first to gain compliance. Our collection strategy is to encourage taxpayers to resolve their debts as quickly as possible through the method best suited for their situation to help them achieve long-term compliance. In addition to income tax liabilities, we collect non-tax related debts owed to state and local governments when they are referred to us by statute. The ARMD provides excellent customer service to the public to help resolve their tax-related issues. We are looking for a self-motivated individual who is responsible and enjoys mentoring and collaborating with others to join our team. In your role, you will collect delinquent tax and/or NTD in a contact center environment. You will obtain and analyze relevant facts, make fair and impartial determinations, analyze and interpret written and numerical data, recognize questions or situations outside of your area of responsibility or knowledge, and interpret and apply and/or explain governmental, tax or nontax rules, regulations, and departmental procedures and policies. Responsibilities
Utilize the phone and computer to respond to taxpayer inquiries, pertaining to the collection and resolution of Personal Income Tax (PIT), Business Entity (BE), and Non-Tax Debt (NTD) accounts resulting from collection notices and actions. Navigate multiple computer software applications to review accounting issues/problems. Assist dissatisfied taxpayers and handle challenging situations in a professional manner. Need to be able to work well under pressure, analyze documents thoroughly, explain applicable tax laws to taxpayers, and apply appropriate collection remedies to accounts. Need to demonstrate a high degree of initiative, prudence, analytical ability, verbal as well as written communication skills, and be independent in decision making. Consideration will be given to the applicant's preference and every effort will be made to match those requests. However, candidates may be placed into positions based ultimately on operational and business needs of the ARMD. Please Note: Anticipated start date for these positions will be April 1, 2026. Positions are currently available in the following Bureaus: Business Entity Collection; Personal Income Tax (PIT) Billing Compliance and Collection; Special Programs. Additional positions may become available in the following Bureaus: Field and Complex Account Collection; Statewide Collections. To learn more about the Tax Technician position and Franchise Tax Board, please join us at FTB’s Career Expo- Come Grow With Us on October 21, 2025. The Career Expo will provide an opportunity to learn more about why FTB is a great employer. There will be presentations on FTB and ARM’s Tax Technician position as well as hands on assistance with creating a CalCareers Account/application process. There will also be opportunities to connect with FTB recruiters, business area representatives, and the multitude of teams to become a part of when joining FTB (Mission & Values, Toastmasters, DEI Team, etc.). Career Expo Details: When: October 21, 10 AM – 2 PM; Where: FTB Central Office, 9646 Butterfield Way, Sacramento, CA 95827. Complete the Career Expo Registration Form to receive communications for this event and come prepared with your resume, state application, and transcripts if applicable. Drop-ins will also be allowed. Position(s) is located in the following office location: Sacramento (central). Additional positions may become availabe (RPA 2526-00707 and RPA 2526-00709). You will find additional information about the job in the Duty Statement. Position Details Job Code #: JC-495719 Position #(s): 564-624-7505-XXX Working Title: Tax Technician Classification: TAX TECHNICIAN, FRANCHISE TAX BOARD Salary: $3,558.00 - $4,457.00 A; $4,017.00 - $5,032.00 B New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. Number of Positions: Multiple. Work Location: Sacramento County. Telework: Hybrid. Job Type: Permanent, Full Time. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: We encourage you to apply regardless of whether you meet 100% of the skills below. Please highlight your knowledge, skills, and experience related to these desirable qualifications in your application package: Knowledge and experience in Personal Income Tax (PIT) and/or Business Entity (BE) tax laws and procedures. Knowledge and proficiency in Microsoft Office (Microsoft Teams, Outlook, Word, Excel). Excellent interpersonal and customer service skills. Ability to effectively deal face to face with the public and establish and maintain positive working relationships. Ability to handle changing priorities and work under pressure. Excellent communication skills, both verbal and written. Willingness to adjust work schedule to meet operational needs. Strong organizational and multi-tasking skills. Strong problem-solving and negotiating skills. Ability to effectively work independently and in a team environment. Knowledge of Taxpayer Information (TI), Business Entities Tax System (BETS), Enterprise Tax Systems (ETS), Taxpayer Folder (TPF), and Case Management (CM). Experience in collecting past due accounts. Join our team and make a difference in the financial well-being of California. Apply today! About us | FTB.ca.gov Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Department Website: http://www.ftb.ca.gov The Human Resources Contact: Classification & Hiring (916) 845-3608 Hiring Unit Contact: FTB ARM Hiring Team (916) 845-5119 ftbarmhiringteam@ftb.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Office (916) 845-2860. California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Final Filing Date: 10/30/2025
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California Franchise Tax Board provided pay range. This range is provided by California Franchise Tax Board. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113 Do you like to solve problems and participate in collaborating on solutions for challenging circumstances? Do you want to make a meaningful impact in your community? If so, then we have the perfect opportunity at the Franchise Tax Board with plenty of career growth available for you! The Accounts Receivable Management Division (ARMD) manages delinquent Personal Income Tax (PIT) and Bank and Corporation (BC) Income Tax Debts as well as Nontax Debts (NTD). Our collection approach is founded on the principle that we use the least intrusive action first to gain compliance. Our collection strategy is to encourage taxpayers to resolve their debts as quickly as possible through the method best suited for their situation to help them achieve long-term compliance. In addition to income tax liabilities, we collect non-tax related debts owed to state and local governments when they are referred to us by statute. The ARMD provides excellent customer service to the public to help resolve their tax-related issues. We are looking for a self-motivated individual who is responsible and enjoys mentoring and collaborating with others to join our team. In your role, you will collect delinquent tax and/or NTD in a contact center environment. You will obtain and analyze relevant facts, make fair and impartial determinations, analyze and interpret written and numerical data, recognize questions or situations outside of your area of responsibility or knowledge, and interpret and apply and/or explain governmental, tax or nontax rules, regulations, and departmental procedures and policies. Responsibilities
Utilize the phone and computer to respond to taxpayer inquiries, pertaining to the collection and resolution of Personal Income Tax (PIT), Business Entity (BE), and Non-Tax Debt (NTD) accounts resulting from collection notices and actions. Navigate multiple computer software applications to review accounting issues/problems. Assist dissatisfied taxpayers and handle challenging situations in a professional manner. Need to be able to work well under pressure, analyze documents thoroughly, explain applicable tax laws to taxpayers, and apply appropriate collection remedies to accounts. Need to demonstrate a high degree of initiative, prudence, analytical ability, verbal as well as written communication skills, and be independent in decision making. Consideration will be given to the applicant's preference and every effort will be made to match those requests. However, candidates may be placed into positions based ultimately on operational and business needs of the ARMD. Please Note: Anticipated start date for these positions will be April 1, 2026. Positions are currently available in the following Bureaus: Business Entity Collection; Personal Income Tax (PIT) Billing Compliance and Collection; Special Programs. Additional positions may become available in the following Bureaus: Field and Complex Account Collection; Statewide Collections. To learn more about the Tax Technician position and Franchise Tax Board, please join us at FTB’s Career Expo- Come Grow With Us on October 21, 2025. The Career Expo will provide an opportunity to learn more about why FTB is a great employer. There will be presentations on FTB and ARM’s Tax Technician position as well as hands on assistance with creating a CalCareers Account/application process. There will also be opportunities to connect with FTB recruiters, business area representatives, and the multitude of teams to become a part of when joining FTB (Mission & Values, Toastmasters, DEI Team, etc.). Career Expo Details: When: October 21, 10 AM – 2 PM; Where: FTB Central Office, 9646 Butterfield Way, Sacramento, CA 95827. Complete the Career Expo Registration Form to receive communications for this event and come prepared with your resume, state application, and transcripts if applicable. Drop-ins will also be allowed. Position(s) is located in the following office location: Sacramento (central). Additional positions may become availabe (RPA 2526-00707 and RPA 2526-00709). You will find additional information about the job in the Duty Statement. Position Details Job Code #: JC-495719 Position #(s): 564-624-7505-XXX Working Title: Tax Technician Classification: TAX TECHNICIAN, FRANCHISE TAX BOARD Salary: $3,558.00 - $4,457.00 A; $4,017.00 - $5,032.00 B New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. Number of Positions: Multiple. Work Location: Sacramento County. Telework: Hybrid. Job Type: Permanent, Full Time. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: We encourage you to apply regardless of whether you meet 100% of the skills below. Please highlight your knowledge, skills, and experience related to these desirable qualifications in your application package: Knowledge and experience in Personal Income Tax (PIT) and/or Business Entity (BE) tax laws and procedures. Knowledge and proficiency in Microsoft Office (Microsoft Teams, Outlook, Word, Excel). Excellent interpersonal and customer service skills. Ability to effectively deal face to face with the public and establish and maintain positive working relationships. Ability to handle changing priorities and work under pressure. Excellent communication skills, both verbal and written. Willingness to adjust work schedule to meet operational needs. Strong organizational and multi-tasking skills. Strong problem-solving and negotiating skills. Ability to effectively work independently and in a team environment. Knowledge of Taxpayer Information (TI), Business Entities Tax System (BETS), Enterprise Tax Systems (ETS), Taxpayer Folder (TPF), and Case Management (CM). Experience in collecting past due accounts. Join our team and make a difference in the financial well-being of California. Apply today! About us | FTB.ca.gov Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Department Website: http://www.ftb.ca.gov The Human Resources Contact: Classification & Hiring (916) 845-3608 Hiring Unit Contact: FTB ARM Hiring Team (916) 845-5119 ftbarmhiringteam@ftb.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Office (916) 845-2860. California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Final Filing Date: 10/30/2025
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