Retail Associate Manager NEW PHILADELPHIA | Bluebell Drive SW Job at Arch Teleco

Retail Associate Manager NEW PHILADELPHIA | Bluebell Drive SW

Join to apply for the Retail Associate Manager NEW PHILADELPHIA | Bluebell Drive SW role at Arch Telecom

We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ’93, we’ve provided superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we deliver solutions and service our customers demand.

Position overview

Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. RAMs are brand ambassadors who create energy and excitement around our products and services. They thrive in a fast-paced, customer-focused environment, build meaningful connections with customers, and develop expertise in uncovering customer needs to educate, demonstrate, and recommend device and service solutions. This role is a learning role; you will work with your team to build required skills and assist the Retail Store Manager in daily operational duties.

What you’ll do in your role

• Provide a best-in-class customer experience and build loyalty by helping customers continue their shopping journey across online, Customer Care, and in-store interactions.
• Explore individual needs and provide hands-on demonstrations of the latest technology in-store.
• Engage in side-by-side selling to uncover personalized solutions, including accessories and emerging IoT devices.
• Guide customers through their purchasing experience with thoughtful questions, informative answers, and expertise.
• Assist the Retail Store Manager with daily operations and coaching.

Digital tools and training

• Learn to use digital tools to enhance interactions and onboarding, demonstrating coverage in the customer’s neighborhood and the benefits of our LTE network.
• Explain why plans and services help customers stay connected and achieve more.
• Understand device and account inspection, review, and troubleshooting processes.
• Complete training on in-store experience, new skills, processes, and systems.

Relationships and cross-channel collaboration

• Build relationships with employees across channels to ensure a seamless customer experience.
• Identify and hand off small business leads.
• Develop strong peer relationships and accountability for the company’s success.
• Foster a positive, upbeat team environment while delivering first-class customer service.

The ideal candidate will bring

• Leadership and a competitive drive in a fast-paced sales environment.
• Ability to lead a team, share best practices, and resolve customer issues.
• Operational, financial, and performance management capabilities.
• Excellent communication skills with customers and team members.
• Prior wireless sales experience.

What’s in it for you?

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay and bonus opportunities
• Automatic raises at milestones
• Career advancement opportunities
• A culture of care and excellence
• Health benefits for full-time employees

Must haves

• Be at least 18 years of age
• High school diploma or GED
• Ability to stand for long periods
• Ability to lift up to 25 lbs
• Reliable transportation
• Full-time availability (40 hours)

Diversity and inclusion are foundational principles of Arch Telecom. We welcome everyone to our team. YOU BE YOU!

Apply now: www.archtelecom.net

Inquiries: Recruiting@archtelecom.net

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