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AAA - CSAA Insurance Group

Senior Manager, Innovation Design & Research - Remote

AAA - CSAA Insurance Group, Los Angeles, California, United States

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Employer Industry: Insurance

Why consider this job opportunity

Opportunity for career advancement and growth within the organization

Flexible remote work options available

Total compensation package including performance bonuses and a 401(k) with company match

Supportive and inclusive company culture focused on employee development and community service

Chance to shape the future of insurance through innovative design and research initiatives

What to Expect (Job Responsibilities)

Shape the innovation design and research approach, applying foresight to drive innovation

Lead design and research workstreams for innovation projects, ensuring alignment with user needs

Conduct ethnographic research, usability testing, and trend analysis to uncover emerging opportunities

Facilitate workshops and co-creation sessions, translating complex insights into clear narratives

Manage and mentor Design & Research direct reports, fostering a culture of creativity and inclusion

What is Required (Qualifications)

Bachelor’s degree required

10+ years of experience in design consulting or UX design

Significant experience in UX, interaction, or product design with a strong portfolio

Proven ability to think at a systems level and translate research into actionable solutions

Exceptional communication and presentation skills, with proficiency in industry-standard design tools

How to Stand Out (Preferred Qualifications)

Master of Science (M.S.) or Master of Arts (M.A.) in Human-Computer Interaction (HCI) or related field

Strong background in property and casualty insurance or financial services

Familiarity with human-centered design and digital transformation approaches

Expertise in service design and process design

Demonstrated ability to create a collaborative and psychologically safe work environment

#Insurance #UXDesign #RemoteWork #CareerOpportunity #Innovation

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