Arch Telecom
Retail Associate Manager WEXFORD | Perry Highway
Arch Telecom, Wexford, Pennsylvania, United States
Retail Associate Manager WEXFORD | Perry Highway
Join to apply for the Retail Associate Manager WEXFORD | Perry Highway role at Arch Telecom.
Job Description We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ’93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand. Do you think you have what it takes to be a Retail Associate Manager?
Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RAMs are brand ambassadors. They create energy and excitement around our products and services, thrive in a fast-paced fun environment where customer needs are the first focus. They immerse themselves in meaningful connections with customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions.
This role is a learning role, where you will be expected to work with your team to build required skills as well as assist the Retail Store Manager in all operational duties.
What you'll do in your role? Learn and build proficiency in customer service, while concurrently providing a best‑in‑class customer experience and building loyalty by:
Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
Exploring individual needs and providing hands‑on demonstrations of the latest technology in-store.
Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan that keep customers connected to the people and lifestyle they love.
Guiding customers through their purchasing experience with thoughtful questions, informative answers and sharing expertise.
Assisting the Retail Store Manager with daily operations and coaching.
Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:
How our ever‑expanding coverage stacks up in customers’ neighborhoods, providing lightning‑fast LTE.
Why plans and services will let customers live unlimited, feel love, stay connected and go further.
How we’re redefining wireless, from device and account inspection, review and troubleshooting.
Complete training on in‑store experience, new skills and processes, knowledge of systems and reference resources.
Build relationships with and partner with employees across channels, including business and customer service to:
Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment.
Identify and handoff small‑business leads.
Develop strong peer relationships where we are all accountable for the company’s success.
Be willing to have a good time while providing first‑class customer experience.
The Ideal Candidate Will Bring
Leadership.
Competitive drive and confidence to succeed in a fast‑paced sales environment.
Willingness to lead a team, sharing best practices while serving customers and providing resolutions to issues.
Effectiveness with operational, financial and performance management.
Amazing communication skills to both team and customers.
Prior wireless sales experience.
What's in it for you?
Employee Stock Ownership Program (ESOP).
Competitive hourly pay.
Bonus earnings.
Automatic raises when reaching attainable milestones.
Exciting opportunities for career advancement.
A culture of care & excellence.
Health benefits for full‑time employees.
What "must haves" do you need?
Be at least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects up to 25 lbs.
Reliable transportation.
Full‑time (40 hours).
Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!
Apply Now: www.archtelecom.net
Inquiries: Recruiting@archtelecom.net
Seniority level Entry level
Employment type Full‑time
Job function Sales and Business Development
Industries Retail
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Job Description We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ’93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand. Do you think you have what it takes to be a Retail Associate Manager?
Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RAMs are brand ambassadors. They create energy and excitement around our products and services, thrive in a fast-paced fun environment where customer needs are the first focus. They immerse themselves in meaningful connections with customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions.
This role is a learning role, where you will be expected to work with your team to build required skills as well as assist the Retail Store Manager in all operational duties.
What you'll do in your role? Learn and build proficiency in customer service, while concurrently providing a best‑in‑class customer experience and building loyalty by:
Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
Exploring individual needs and providing hands‑on demonstrations of the latest technology in-store.
Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan that keep customers connected to the people and lifestyle they love.
Guiding customers through their purchasing experience with thoughtful questions, informative answers and sharing expertise.
Assisting the Retail Store Manager with daily operations and coaching.
Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:
How our ever‑expanding coverage stacks up in customers’ neighborhoods, providing lightning‑fast LTE.
Why plans and services will let customers live unlimited, feel love, stay connected and go further.
How we’re redefining wireless, from device and account inspection, review and troubleshooting.
Complete training on in‑store experience, new skills and processes, knowledge of systems and reference resources.
Build relationships with and partner with employees across channels, including business and customer service to:
Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment.
Identify and handoff small‑business leads.
Develop strong peer relationships where we are all accountable for the company’s success.
Be willing to have a good time while providing first‑class customer experience.
The Ideal Candidate Will Bring
Leadership.
Competitive drive and confidence to succeed in a fast‑paced sales environment.
Willingness to lead a team, sharing best practices while serving customers and providing resolutions to issues.
Effectiveness with operational, financial and performance management.
Amazing communication skills to both team and customers.
Prior wireless sales experience.
What's in it for you?
Employee Stock Ownership Program (ESOP).
Competitive hourly pay.
Bonus earnings.
Automatic raises when reaching attainable milestones.
Exciting opportunities for career advancement.
A culture of care & excellence.
Health benefits for full‑time employees.
What "must haves" do you need?
Be at least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects up to 25 lbs.
Reliable transportation.
Full‑time (40 hours).
Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!
Apply Now: www.archtelecom.net
Inquiries: Recruiting@archtelecom.net
Seniority level Entry level
Employment type Full‑time
Job function Sales and Business Development
Industries Retail
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