TRSS
Overview
Employer Industry: Legal Technology Solutions Why consider this job opportunity
Salary target total cash compensation range of $91,000 - $169,000 Flexible hybrid work model, allowing 2-3 days a week in the office Comprehensive benefits package including flexible vacation, mental health days, and retirement savings Opportunities for career development and growth through continuous learning programs Supportive workplace culture focused on inclusion and employee well-being Chance to make a significant impact in the community through social responsibility initiatives What to Expect (Job Responsibilities)
Manage post-sale relationships for a portfolio of accounts to ensure customer satisfaction Drive product adoption and monitor customer health, addressing risks proactively Collaborate with Account Specialists on renewals and identify upsell opportunities Conduct regular check-ins and business reviews to align on customer goals Maintain CRM and Customer Success tools for visibility and accountability What is Required (Qualifications)
Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience) 3-5 years of experience in Customer Success, Account Management, or a similar role within a SaaS company Strong relationship-building and communication skills Ability to manage a diverse portfolio of accounts Proficiency in CRM and Customer Success platforms How to Stand Out (Preferred Qualifications)
Customer-centric mindset with a focus on delivering measurable value Strategic thinker with the ability to align customer goals with business outcomes Data-driven approach to decision-making and prioritization Collaborative leadership skills to mentor others in the Customer Success function Adaptability and proactive problem-solving abilities #LegalTech #CustomerSuccess #CareerGrowth #HybridWork #EmployeeBenefits
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Employer Industry: Legal Technology Solutions Why consider this job opportunity
Salary target total cash compensation range of $91,000 - $169,000 Flexible hybrid work model, allowing 2-3 days a week in the office Comprehensive benefits package including flexible vacation, mental health days, and retirement savings Opportunities for career development and growth through continuous learning programs Supportive workplace culture focused on inclusion and employee well-being Chance to make a significant impact in the community through social responsibility initiatives What to Expect (Job Responsibilities)
Manage post-sale relationships for a portfolio of accounts to ensure customer satisfaction Drive product adoption and monitor customer health, addressing risks proactively Collaborate with Account Specialists on renewals and identify upsell opportunities Conduct regular check-ins and business reviews to align on customer goals Maintain CRM and Customer Success tools for visibility and accountability What is Required (Qualifications)
Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience) 3-5 years of experience in Customer Success, Account Management, or a similar role within a SaaS company Strong relationship-building and communication skills Ability to manage a diverse portfolio of accounts Proficiency in CRM and Customer Success platforms How to Stand Out (Preferred Qualifications)
Customer-centric mindset with a focus on delivering measurable value Strategic thinker with the ability to align customer goals with business outcomes Data-driven approach to decision-making and prioritization Collaborative leadership skills to mentor others in the Customer Success function Adaptability and proactive problem-solving abilities #LegalTech #CustomerSuccess #CareerGrowth #HybridWork #EmployeeBenefits
#J-18808-Ljbffr