TRSS
Overview
Employer Industry: Information Services Why consider this job opportunity:
Salary up to $273,000
Hybrid work model with flexible in-office requirements
Supportive workplace policies for work-life balance, including work from anywhere for up to 8 weeks annually
Comprehensive benefits package, including flexible vacation and mental health days off
Opportunities for career development and growth through continuous learning initiatives
Chance to make a positive impact in the community through social impact initiatives
Responsibilities
Lead and develop a team of Customer Success Managers for high-value and emerging accounts
Monitor KPIs such as retention, utilization, and health scores to ensure accountability
Oversee customer engagement strategies and success planning across different segments
Collaborate cross-functionally with Sales, Product, Support, and Marketing for a seamless customer experience
Use analytics to inform strategies, forecast risks, and identify opportunities for expansion
Qualifications
Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience)
5+ years in Customer Success or Account Management within a SaaS environment
2+ years of people management experience leading Customer Success or similar teams
Proven track record of driving retention, adoption, and team performance
Proficiency in CRM and Customer Success platforms with strong analytical skills
Preferred Qualifications
Inspirational leadership skills with the ability to motivate and empower teams
Experience in championing the voice of the customer and aligning strategies for measurable value
Strong ability to balance long-term vision with day-to-day execution
Proven collaborative skills to build partnerships across various departments
Experience in leading process improvements and embracing innovation
#InformationServices #CustomerSuccess #CareerOpportunity #HybridWork #EmployeeBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Employer Industry: Information Services Why consider this job opportunity:
Salary up to $273,000
Hybrid work model with flexible in-office requirements
Supportive workplace policies for work-life balance, including work from anywhere for up to 8 weeks annually
Comprehensive benefits package, including flexible vacation and mental health days off
Opportunities for career development and growth through continuous learning initiatives
Chance to make a positive impact in the community through social impact initiatives
Responsibilities
Lead and develop a team of Customer Success Managers for high-value and emerging accounts
Monitor KPIs such as retention, utilization, and health scores to ensure accountability
Oversee customer engagement strategies and success planning across different segments
Collaborate cross-functionally with Sales, Product, Support, and Marketing for a seamless customer experience
Use analytics to inform strategies, forecast risks, and identify opportunities for expansion
Qualifications
Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience)
5+ years in Customer Success or Account Management within a SaaS environment
2+ years of people management experience leading Customer Success or similar teams
Proven track record of driving retention, adoption, and team performance
Proficiency in CRM and Customer Success platforms with strong analytical skills
Preferred Qualifications
Inspirational leadership skills with the ability to motivate and empower teams
Experience in championing the voice of the customer and aligning strategies for measurable value
Strong ability to balance long-term vision with day-to-day execution
Proven collaborative skills to build partnerships across various departments
Experience in leading process improvements and embracing innovation
#InformationServices #CustomerSuccess #CareerOpportunity #HybridWork #EmployeeBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr