TRSS
Overview
Employer Industry: Legal and Professional Services Why consider this job opportunity
Salary up to $273,000 Flexible hybrid work model with the option to work from anywhere for up to 8 weeks per year Comprehensive benefits package including flexible vacation, mental health days, and tuition reimbursement Opportunities for career development and growth through continuous learning programs Supportive workplace culture emphasizing inclusion, belonging, and work-life balance Chance to make a positive impact in the community through volunteer initiatives What to Expect (Job Responsibilities)
Lead and develop a team of Customer Success Managers for high-value and emerging accounts Set performance goals and monitor key performance indicators (KPIs) related to customer retention and satisfaction Oversee customer success planning and engagement strategies tailored to different customer segments Collaborate cross-functionally with Sales, Product, Support, and Marketing to enhance the customer experience Manage escalations and act as the primary point of contact for critical customer issues What is Required (Qualifications)
Bachelor’s degree in Business, Marketing, Communication, or a related field (or equivalent experience) Minimum of 5 years in Customer Success or Account Management within a SaaS environment At least 2 years of people management experience leading Customer Success or similar teams Proven track record of driving customer retention, adoption, and team performance Proficiency in CRM and Customer Success platforms, along with strong analytical skills How to Stand Out (Preferred Qualifications)
Experience in a leadership role within Customer Success, demonstrating strategic vision and operational excellence Ability to leverage data-driven insights to inform decision-making and improve team performance Strong collaborative skills to build partnerships across various departments Passion for customer advocacy and delivering measurable value #LegalServices #CustomerSuccess #Leadership #CareerGrowth #HybridWork #WorkLifeBalance We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Employer Industry: Legal and Professional Services Why consider this job opportunity
Salary up to $273,000 Flexible hybrid work model with the option to work from anywhere for up to 8 weeks per year Comprehensive benefits package including flexible vacation, mental health days, and tuition reimbursement Opportunities for career development and growth through continuous learning programs Supportive workplace culture emphasizing inclusion, belonging, and work-life balance Chance to make a positive impact in the community through volunteer initiatives What to Expect (Job Responsibilities)
Lead and develop a team of Customer Success Managers for high-value and emerging accounts Set performance goals and monitor key performance indicators (KPIs) related to customer retention and satisfaction Oversee customer success planning and engagement strategies tailored to different customer segments Collaborate cross-functionally with Sales, Product, Support, and Marketing to enhance the customer experience Manage escalations and act as the primary point of contact for critical customer issues What is Required (Qualifications)
Bachelor’s degree in Business, Marketing, Communication, or a related field (or equivalent experience) Minimum of 5 years in Customer Success or Account Management within a SaaS environment At least 2 years of people management experience leading Customer Success or similar teams Proven track record of driving customer retention, adoption, and team performance Proficiency in CRM and Customer Success platforms, along with strong analytical skills How to Stand Out (Preferred Qualifications)
Experience in a leadership role within Customer Success, demonstrating strategic vision and operational excellence Ability to leverage data-driven insights to inform decision-making and improve team performance Strong collaborative skills to build partnerships across various departments Passion for customer advocacy and delivering measurable value #LegalServices #CustomerSuccess #Leadership #CareerGrowth #HybridWork #WorkLifeBalance We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr