Thomson Reuters
Employer Industry: Legal and Financial Information Services
Why consider this job opportunity
Salary range up to $273,000
Flexible hybrid work model with the option to work from anywhere for up to 8 weeks per year
Comprehensive benefits package including flexible vacation, mental health days, and wellness resources
Opportunities for career development and continuous learning through structured programs
Award‑winning culture recognized for inclusion, belonging, and work‑life balance
Engage in meaningful social impact initiatives and volunteer opportunities
What to Expect (Job Responsibilities)
Lead and develop a team of Customer Success Managers for high‑value and emerging accounts
Set performance goals, monitor key performance indicators, and ensure accountability
Oversee customer success planning and engagement strategies for different segments
Collaborate cross‑functionally with Sales, Product, Support, and Marketing for a seamless customer experience
Manage critical customer escalations and executive‑level interactions
What is Required (Qualifications)
Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience)
Minimum of 5 years in Customer Success or Account Management within a SaaS environment
At least 2 years of people management experience leading Customer Success or similar teams
Proven track record of driving customer retention, adoption, and team performance
Proficiency in CRM and Customer Success platforms with strong analytical skills
How to Stand Out (Preferred Qualifications)
Experience in driving customer advocacy and aligning strategies to deliver measurable value
Strong ability to motivate and empower teams to achieve exceptional results
Demonstrated success in balancing long‑term vision with day‑to‑day execution
Experience in leveraging data to guide priorities and improve team performance
#LegalServices #CustomerSuccess #CareerGrowth #HybridWork #EmployeeBenefits
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Why consider this job opportunity
Salary range up to $273,000
Flexible hybrid work model with the option to work from anywhere for up to 8 weeks per year
Comprehensive benefits package including flexible vacation, mental health days, and wellness resources
Opportunities for career development and continuous learning through structured programs
Award‑winning culture recognized for inclusion, belonging, and work‑life balance
Engage in meaningful social impact initiatives and volunteer opportunities
What to Expect (Job Responsibilities)
Lead and develop a team of Customer Success Managers for high‑value and emerging accounts
Set performance goals, monitor key performance indicators, and ensure accountability
Oversee customer success planning and engagement strategies for different segments
Collaborate cross‑functionally with Sales, Product, Support, and Marketing for a seamless customer experience
Manage critical customer escalations and executive‑level interactions
What is Required (Qualifications)
Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience)
Minimum of 5 years in Customer Success or Account Management within a SaaS environment
At least 2 years of people management experience leading Customer Success or similar teams
Proven track record of driving customer retention, adoption, and team performance
Proficiency in CRM and Customer Success platforms with strong analytical skills
How to Stand Out (Preferred Qualifications)
Experience in driving customer advocacy and aligning strategies to deliver measurable value
Strong ability to motivate and empower teams to achieve exceptional results
Demonstrated success in balancing long‑term vision with day‑to‑day execution
Experience in leveraging data to guide priorities and improve team performance
#LegalServices #CustomerSuccess #CareerGrowth #HybridWork #EmployeeBenefits
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr