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Greystar

1st Party Debt Collection Specialist

Greystar, Phila, Pennsylvania, United States

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Employer Industry: Real Estate Management

Why consider this job opportunity

Competitive hourly wage of $17.00 - $18.00 + commission

Opportunity for substantial additional income through performance-based commission structure

Generous paid time off, including 15 vacation days, 4 personal days, and 10 sick days

Robust benefits package, including medical, dental, vision, and life insurance

401(k) with company match and a 6-week paid sabbatical after 10 years of service

Onsite housing discounts available for team members at Greystar-managed communities

What to Expect (Job Responsibilities)

Make 50-100 outbound calls daily to collect outstanding balances from former residents

Respond promptly to client inquiries, ensuring accurate documentation and resolution

Review and validate disputed charges on portfolio accounts

Maintain accuracy of resident personal and confidential information

Collaborate with internal departments to ensure smooth operations and effective issue resolution

What is Required (Qualifications)

Minimum of 1 year experience in first-party debt collections, preferably in property management

Experience in call center environments with strong communication and problem-solving skills

Familiarity with remote work settings and demonstrated reliability in work-from-home environments

Proficiency in word processing, spreadsheet, and property management software (Yardi or One Site)

Ability to handle confidential information with discretion and privacy

How to Stand Out (Preferred Qualifications)

Background in third-party debt collections, ideally in property management

Proven track record of success in a fast-paced collections environment

Strong organizational skills and attention to detail

Experience with database management programs

Knowledge of applicable laws and regulations related to debt collection

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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