Remote Jobs
What to Expect (Job Responsibilities)
Analyze data to identify service failures and opportunities to enhance customer satisfaction in the region Guide and support the region's Customer Service Teams and relevant Global Support Services Teams in improving service quality and performance Monitor and support the implementation of new processes to ensure successful roll-out of global and local initiatives Collaborate with various departments to define and implement new processes aimed at improving effectiveness and efficiency Assist in resolving escalations and bottlenecks between the region's countries and other departments What is Required (Qualifications)
A first degree in Industrial Management, Business Management, or a related discipline Minimum of 3 years of experience in the field of customer service Experience working in service call centers Proficient in Excel and PowerPoint Experience working in a global shipping company is an advantage How to Stand Out (Preferred Qualifications)
Experience in a supervisory or leadership role within customer service Familiarity with E-Commerce and digital tools relevant to customer service Strong analytical skills to identify trends and areas for improvement Ability to work collaboratively in a multicultural environment #GlobalShipping #CustomerService #CareerGrowth #TeamCollaboration #ServiceExcellence We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Analyze data to identify service failures and opportunities to enhance customer satisfaction in the region Guide and support the region's Customer Service Teams and relevant Global Support Services Teams in improving service quality and performance Monitor and support the implementation of new processes to ensure successful roll-out of global and local initiatives Collaborate with various departments to define and implement new processes aimed at improving effectiveness and efficiency Assist in resolving escalations and bottlenecks between the region's countries and other departments What is Required (Qualifications)
A first degree in Industrial Management, Business Management, or a related discipline Minimum of 3 years of experience in the field of customer service Experience working in service call centers Proficient in Excel and PowerPoint Experience working in a global shipping company is an advantage How to Stand Out (Preferred Qualifications)
Experience in a supervisory or leadership role within customer service Familiarity with E-Commerce and digital tools relevant to customer service Strong analytical skills to identify trends and areas for improvement Ability to work collaboratively in a multicultural environment #GlobalShipping #CustomerService #CareerGrowth #TeamCollaboration #ServiceExcellence We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr