University of California- Davis Health
Information Systems Manager 1- Microsoft 365 Administration
University of California- Davis Health, Sacramento, California, United States, 95828
Job Summary
This position reports to the Client Services and Platforms Director. The incumbent leads the Microsoft365 (M365) Administrators and Support teams and oversees all technical and management functions, including, but not limited to, staff, budget, technical solutions and services, architecture, managing technology and implementing projects. The incumbent must have a proven and strong background managing large enterprise level information technology systems along with experience managing Microsoft Platform and associated M365 suite of products such as Email, Teams, OneDrive, SharePoint, Azure, Intune and other collaboration applications and systems. The incumbent manages the Microsoft 365 system technical administrators and support teams in a 7 x 24 x 365 critical environment and is a strong leader and resource to both IT and business leadership regarding industry trends and usage.
The position involves platform ownership and technology oversight responsibility. The incumbent makes vital decisions relating to enterprise level architecture, assessments, planning, designing and implementing complete and integrated solutions for UCDH. Work is based on implementing or enhancing the technology to meet UCDH enterprise needs, research and prototype emerging products to enhance or offer new capabilities, and serve as a leadership consultant to meet technical or business needs.
The incumbent is a key member of the IT management team, working closely with the CIO, CTO, CISO, Client Services Director and other IT and non‑IT leaders to provide technology solutions and services. The incumbent keeps up with industry trends and makes formal recommendations for short/mid/long‑term technology strategy for UCDH, establishes, maintains and monitors standards, best practices and strategies to comply with IT security, HIPAA and other compliance regulations, and collaborates with other UC campuses, the UC Office of the President and internal and external auditors regarding IT issues and events.
Apply By Date Apply By Date: 11/13/2025 by 11:59pm. Selection activities may start at any time.
Minimum Qualifications
Bachelor's degree in computer science, computer engineering, or similar area and/or equivalent experience/training
Extensive experience with Information Technology, management and communications
Minimum of three years of supervisory and/or managerial experience managing a technical team in an enterprise IT environment
Extensive experience of eight years or more relating to Microsoft and Microsoft365 products in an enterprise environment with a focus on supporting functions such as Microsoft Windows Administration, Microsoft 365 Administration, Email/SMTP Routing/DNS Routing Architecture and Configuration, Active Directory, Intune, Microsoft Azure, OneDrive, Teams, Outlook, OWA, Email Security/Encryption/Legal Holds/Audits, third‑party Anti‑Spam & malware solutions, and Microsoft native spam, Data Loss Prevention (DLP), Encryption and other security features
Experience with SharePoint Architecture builds and implementations
Experience with Email Archiving and Retrieval
Knowledge of M365 suite with Windows, iOS and Android Devices and Operating System environments, Cluster replication and redundancy
Knowledge of MS scripting, including PowerShell Application Development
Demonstrated enterprise‑level experience or knowledge with Windows operating systems, Microsoft Active Directory, Virtualization platforms (VMware and Citrix)
Demonstrated extensive Project Management experience
Detailed knowledge of Word, Excel, PowerPoint and other tools in the Microsoft Office Suite
Strong leadership skills and the ability to effectively prioritize and multitask within a dynamic workplace
Creative and strategic thinking in terms of Microsoft Platforms and forecasting changes
Ability to understand and articulate strategic and tactical vision regarding organization’s needs, requirements and execution
Proven ability to see the big picture and capacity to inspire the team and contribute to creative thought
Organized tactical supervisor/manager capable of defining and implementing effective management structures and systems
Ability to manage several projects or tasks simultaneously and exercise appropriate judgment when prioritizing projects for assignments
Preferred Qualifications
Relevant professional business and/or technical certifications such as MCSE, M365, PMP, Six Sigma, etc.
Master's degree in computer science or computer engineering field
Experience with Databases, Application Development, Electronic Faxing, and Mass Emailing Systems
Knowledge of the principles of quality control and improvement
Ability to recognize aberrant values
Strong analytical and management skills
Ability to work independently, set priorities, organize work, and meet deadlines
Ability to manage time schedules, meet deadlines, manage multiple requests and priorities, and maintain productivity
Ability to be resourceful and diplomatic in facilitating project completion
Excellent communicator; comfortable and effective in opening channels of communication, listening to customers’ needs, and cultivating a healthy, productive, and ongoing dialogue
Strong negotiation skills; well‑developed political skills; able to take ownership as needed and seek counsel as appropriate
Mentoring, teaching and communication skills necessary for interactions with department staff and other UC employees as necessary
Ability to work well with others and communicate in a meaningful way to management, peers, staff, and customers
Notifies supervisor of out‑of‑control, discrepant to unexpected situations within the appropriate time frame
Appropriately applies/enforces policy and procedure when making decisions
Strong leadership quality and public presence; able to represent the IT division with customers and most management levels internally and externally
Conducts self in a professional, courteous manner, representing the department in a positive way
Demonstrates good judgment in handling situations not covered by written or verbal instructions
Demonstrated commitment to fostering a culture of transparency and openness
Identifies and works through conflicts to a positive resolution
Promotes win‑win solutions
Responds to situations and problems with objectivity and fairness
Solid integrity with a strong moral compass and ability to use it wisely
Uses analytics, research, and other techniques to address complex situations or problems and contributes to their resolution, builds partnerships, seeks input from others, and creates ad hoc teams as required
Ability to independently conduct research, perform quantitative and qualitative analysis of diverse information and prepare analysis and reports in logical format
Ability to analyze data from multiple sources and present meaningful report formats
Ability to develop and generate management or summary reports using relevant data, analysis and data visualization techniques; compose reports, correspondence and summaries in a well‑organized format
Key Responsibilities
40% – M365 Team Leadership
20% – Project Management
20% – Customer Service Management
10% – Financial Management, Purchasing, & Contracting
10% – Human Resource Administration
Department Overview University of California Davis Health (UCDH) encompasses the Medical Center, School of Medicine, Practice Management Group, School of Nursing, and Research groups generating $1.6 billion in revenue and employing 13,000 staff, faculty and students. UCDH operates 619 licensed beds, has 60,000 ED visits, 860,000 clinic/office visits, and 32,000 admissions annually. UCDH is highly digital in the delivery of patient care and other services and is greatly reliant on information technology.
Position Information
Salary or Pay Range: $8,925.00 – $18,675.00
Salary Frequency: Monthly
Salary Grade: Grade 26
UC Job Title: INFO SYS MGR 1
UC Job Code: 000667
Number of Positions: 1
Appointment Type: Staff: Career
Percentage of Time: 100%
Shift (Work Schedule): Monday – Friday
Location: UCDHAS Building (HSP165)
Union Representation: 99 – Non‑Represented (PPSM)
Benefits Eligible: Yes
This position is hybrid (mix of on‑site and remote work)
Benefits Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.
High quality and low‑cost medical plans to choose from to fit your family's needs
UC pays for Dental and Vision insurance premiums for you and your family
Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Access to free professional development courses and learning opportunities for personal and professional growth
WorkLife and Wellness programs and resources
On‑site Employee Assistance Program including access to free mental health services
Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
Physical Demands
Standing – Frequent 3 to 6 Hours
Walking – Frequent 3 to 6 Hours
Sitting – Frequent 3 to 6 Hours
Lifting/Carrying 0–25 Lbs – Occasional up to 3 Hours
Pushing/Pulling 0–25 Lbs – Occasional up to 3 Hours
Bending/Stooping – Occasional up to 3 Hours
Squatting/Kneeling – Occasional up to 3 Hours
Twisting – Never 0 Hours
Reaching overhead – Never 0 Hours
Keyboard use/repetitive motion – Occasional up to 3 Hours
Mental Demands
Sustained attention and concentration – Frequent 3 to 6 Hours
Complex problem solving/reasoning – Frequent 3 to 6 Hours
Ability to organize & prioritize – Frequent 3 to 6 Hours
Communication skills – Frequent 3 to 6 Hours
Numerical skills – Occasional up to 3 Hours
Constant Interaction – Occasional up to 3 Hours
Customer/Patient Contact – Occasional up to 3 Hours
Multiple Concurrent Tasks – Frequent 3 to 6 Hours
Work Environment UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e‑cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
Special Requirements
This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements
Misconduct Disclosure Requirement As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
Culture of Opportunity and Belonging At UC Davis, we’re committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. The best ideas often emerge when people with different experiences come together.
As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and our strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination
To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks
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The position involves platform ownership and technology oversight responsibility. The incumbent makes vital decisions relating to enterprise level architecture, assessments, planning, designing and implementing complete and integrated solutions for UCDH. Work is based on implementing or enhancing the technology to meet UCDH enterprise needs, research and prototype emerging products to enhance or offer new capabilities, and serve as a leadership consultant to meet technical or business needs.
The incumbent is a key member of the IT management team, working closely with the CIO, CTO, CISO, Client Services Director and other IT and non‑IT leaders to provide technology solutions and services. The incumbent keeps up with industry trends and makes formal recommendations for short/mid/long‑term technology strategy for UCDH, establishes, maintains and monitors standards, best practices and strategies to comply with IT security, HIPAA and other compliance regulations, and collaborates with other UC campuses, the UC Office of the President and internal and external auditors regarding IT issues and events.
Apply By Date Apply By Date: 11/13/2025 by 11:59pm. Selection activities may start at any time.
Minimum Qualifications
Bachelor's degree in computer science, computer engineering, or similar area and/or equivalent experience/training
Extensive experience with Information Technology, management and communications
Minimum of three years of supervisory and/or managerial experience managing a technical team in an enterprise IT environment
Extensive experience of eight years or more relating to Microsoft and Microsoft365 products in an enterprise environment with a focus on supporting functions such as Microsoft Windows Administration, Microsoft 365 Administration, Email/SMTP Routing/DNS Routing Architecture and Configuration, Active Directory, Intune, Microsoft Azure, OneDrive, Teams, Outlook, OWA, Email Security/Encryption/Legal Holds/Audits, third‑party Anti‑Spam & malware solutions, and Microsoft native spam, Data Loss Prevention (DLP), Encryption and other security features
Experience with SharePoint Architecture builds and implementations
Experience with Email Archiving and Retrieval
Knowledge of M365 suite with Windows, iOS and Android Devices and Operating System environments, Cluster replication and redundancy
Knowledge of MS scripting, including PowerShell Application Development
Demonstrated enterprise‑level experience or knowledge with Windows operating systems, Microsoft Active Directory, Virtualization platforms (VMware and Citrix)
Demonstrated extensive Project Management experience
Detailed knowledge of Word, Excel, PowerPoint and other tools in the Microsoft Office Suite
Strong leadership skills and the ability to effectively prioritize and multitask within a dynamic workplace
Creative and strategic thinking in terms of Microsoft Platforms and forecasting changes
Ability to understand and articulate strategic and tactical vision regarding organization’s needs, requirements and execution
Proven ability to see the big picture and capacity to inspire the team and contribute to creative thought
Organized tactical supervisor/manager capable of defining and implementing effective management structures and systems
Ability to manage several projects or tasks simultaneously and exercise appropriate judgment when prioritizing projects for assignments
Preferred Qualifications
Relevant professional business and/or technical certifications such as MCSE, M365, PMP, Six Sigma, etc.
Master's degree in computer science or computer engineering field
Experience with Databases, Application Development, Electronic Faxing, and Mass Emailing Systems
Knowledge of the principles of quality control and improvement
Ability to recognize aberrant values
Strong analytical and management skills
Ability to work independently, set priorities, organize work, and meet deadlines
Ability to manage time schedules, meet deadlines, manage multiple requests and priorities, and maintain productivity
Ability to be resourceful and diplomatic in facilitating project completion
Excellent communicator; comfortable and effective in opening channels of communication, listening to customers’ needs, and cultivating a healthy, productive, and ongoing dialogue
Strong negotiation skills; well‑developed political skills; able to take ownership as needed and seek counsel as appropriate
Mentoring, teaching and communication skills necessary for interactions with department staff and other UC employees as necessary
Ability to work well with others and communicate in a meaningful way to management, peers, staff, and customers
Notifies supervisor of out‑of‑control, discrepant to unexpected situations within the appropriate time frame
Appropriately applies/enforces policy and procedure when making decisions
Strong leadership quality and public presence; able to represent the IT division with customers and most management levels internally and externally
Conducts self in a professional, courteous manner, representing the department in a positive way
Demonstrates good judgment in handling situations not covered by written or verbal instructions
Demonstrated commitment to fostering a culture of transparency and openness
Identifies and works through conflicts to a positive resolution
Promotes win‑win solutions
Responds to situations and problems with objectivity and fairness
Solid integrity with a strong moral compass and ability to use it wisely
Uses analytics, research, and other techniques to address complex situations or problems and contributes to their resolution, builds partnerships, seeks input from others, and creates ad hoc teams as required
Ability to independently conduct research, perform quantitative and qualitative analysis of diverse information and prepare analysis and reports in logical format
Ability to analyze data from multiple sources and present meaningful report formats
Ability to develop and generate management or summary reports using relevant data, analysis and data visualization techniques; compose reports, correspondence and summaries in a well‑organized format
Key Responsibilities
40% – M365 Team Leadership
20% – Project Management
20% – Customer Service Management
10% – Financial Management, Purchasing, & Contracting
10% – Human Resource Administration
Department Overview University of California Davis Health (UCDH) encompasses the Medical Center, School of Medicine, Practice Management Group, School of Nursing, and Research groups generating $1.6 billion in revenue and employing 13,000 staff, faculty and students. UCDH operates 619 licensed beds, has 60,000 ED visits, 860,000 clinic/office visits, and 32,000 admissions annually. UCDH is highly digital in the delivery of patient care and other services and is greatly reliant on information technology.
Position Information
Salary or Pay Range: $8,925.00 – $18,675.00
Salary Frequency: Monthly
Salary Grade: Grade 26
UC Job Title: INFO SYS MGR 1
UC Job Code: 000667
Number of Positions: 1
Appointment Type: Staff: Career
Percentage of Time: 100%
Shift (Work Schedule): Monday – Friday
Location: UCDHAS Building (HSP165)
Union Representation: 99 – Non‑Represented (PPSM)
Benefits Eligible: Yes
This position is hybrid (mix of on‑site and remote work)
Benefits Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.
High quality and low‑cost medical plans to choose from to fit your family's needs
UC pays for Dental and Vision insurance premiums for you and your family
Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Access to free professional development courses and learning opportunities for personal and professional growth
WorkLife and Wellness programs and resources
On‑site Employee Assistance Program including access to free mental health services
Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
Physical Demands
Standing – Frequent 3 to 6 Hours
Walking – Frequent 3 to 6 Hours
Sitting – Frequent 3 to 6 Hours
Lifting/Carrying 0–25 Lbs – Occasional up to 3 Hours
Pushing/Pulling 0–25 Lbs – Occasional up to 3 Hours
Bending/Stooping – Occasional up to 3 Hours
Squatting/Kneeling – Occasional up to 3 Hours
Twisting – Never 0 Hours
Reaching overhead – Never 0 Hours
Keyboard use/repetitive motion – Occasional up to 3 Hours
Mental Demands
Sustained attention and concentration – Frequent 3 to 6 Hours
Complex problem solving/reasoning – Frequent 3 to 6 Hours
Ability to organize & prioritize – Frequent 3 to 6 Hours
Communication skills – Frequent 3 to 6 Hours
Numerical skills – Occasional up to 3 Hours
Constant Interaction – Occasional up to 3 Hours
Customer/Patient Contact – Occasional up to 3 Hours
Multiple Concurrent Tasks – Frequent 3 to 6 Hours
Work Environment UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e‑cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
Special Requirements
This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements
Misconduct Disclosure Requirement As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
Culture of Opportunity and Belonging At UC Davis, we’re committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. The best ideas often emerge when people with different experiences come together.
As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and our strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination
To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks
#J-18808-Ljbffr