Colorado
988/Colorado Crisis Line (CCL) Program Manager
Colorado, Denver, Colorado, United States, 80285
Please note: This recruitment may be used to fill multiple vacancies.
This position is open to current Colorado residents only.
Hybrid (travel within state) position, 1 day per month in the office. Please note: These working arrangements are subject to change.
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CDHSCareers
This position will be paid bi-weekly.
This position is a manager position and will supervise a minimum of three FTE. Two of these positions are currently term-limited, grant‑funded roles that directly support duties related to 988; both positions are intended to transition to unlimited positions within the 988 Unit at the end of the grant period. The third position is currently a vacant Community Outreach Coordinator role.
This position is intended to add organizational structure to the 988 Enterprise through the creation of a dedicated program team within the enterprise. The Program Manager will work collaboratively with the 988 Contracts Administrator and the 988 Marketing & Outreach Specialist to ensure coordinated operations, vendor oversight, marketing alignment, and effective program delivery. This position’s direct supervision is provided by the 988 Director.
Job duties
Oversight and Contract Management
Work with the 988 Director and 988 Enterprise Board to ensure that program development aligns with legislative intent.
Lead the drafting, updating, and monitoring of contract statements of work, including collaborating on contract amendments and procurement processes.
Make day‑to‑day budget‑related decisions, including invoice review and programmatic approval, in collaboration with the 988 Contracts Administrator.
Participate in monthly data review and reconciliation with the contracted data and evaluation vendor, contact center vendor, other 988 contractors, and the National 988 Lifeline Administrator/SAMHSA.
Serve as the primary point of contact for complaints related to the 988 line, ensuring timely investigation, resolution, and documentation, and developing performance‑improvement plans as needed.
Determine whether corrective or contracting actions should be pursued based on non‑compliance, in coordination with the 988 Director, 988 Enterprise Board and the BHA.
Stakeholder Training and Interactions
Lead and support stakeholder engagement, training, and outreach activities that advance the operational and strategic goals of the 988 program.
Contribute to workgroups, committees, and training initiatives, representing the interests of the 988 program and the broader behavioral health system.
Plan, coordinate, and attend community outreach activities in collaboration with the Marketing & Outreach Specialist, ensuring strong visibility of 988 services across the state.
Engage statewide and regional organizations unfamiliar with or under‑utilizing 988 and crisis services.
Prepare materials for monthly 988 Enterprise Board meetings and evaluate and recommend improvements to outreach strategies.
Lead or support the development and implementation of a statewide 988/911 interoperability strategy in partnership with BHA, the 988 Enterprise Board, the 988 contact center provider, and Public Safety Answering Points (PSAPs).
988/Colorado Crisis Line Promotion/Public Awareness
Plan, coordinate, and execute strategies for promoting 988 in ways that are relevant, accessible, and impactful for diverse communities across Colorado.
Collaborate with the BHA Communications team to shape messaging based on stakeholder feedback, outreach data, and emerging needs in the behavioral health system.
Serve as a visible representative of the 988 program in public forums, conferences, community events, and media engagements.
Team Lead and Mentoring of Grant‑Funded FTEs Related to 988
Provide direct supervision, leadership, and guidance to a minimum of three FTE within the 988 Unit.
Hire, onboard, train, conduct performance evaluations, provide coaching and corrective action, and manage workload distribution for assigned staff.
Ensure that staff activities align with 988 program objectives, contractual requirements (including the SAMHSA contract), and statewide crisis system priorities.
Experience and/or Education Eight years of relevant experience in a field related to program management, behavioral health administration, or crisis response operations; or an equivalent combination of education and experience totaling eight years.
Preferred Experience Areas Behavioral health or human service program management, crisis system operations, contract oversight, policy development, vendor management, and team supervision in a statewide or enterprise‑level setting.
Preferred Degree Areas Behavioral Health, Psychology, Public Administration, Social Work, Emergency Management, Public Health, or related fields.
Preferred Qualifications and Essential Competencies
Strategic program management and operational leadership in behavioral health, crisis response systems, or human services.
Contract oversight, vendor relations, and quality assurance skills.
Understanding of 988/911 interoperability and national crisis line standards.
Policy development, data‑driven decision making, and continuous improvement mindset.
Excellent communication and stakeholder engagement skills with diverse communities.
Supervisory experience with emphasis on coaching, performance management, and cross‑functional coordination.
Knowledge of SAMHSA grants, federal reporting requirements, and behavioral health funding mechanisms.
Conditions of Employment
Standard background check and references required.
Motor Vehicle Check, if the employee will drive a state‑owned vehicle, either in an ongoing capacity or on occasion for training/meetings/client visits/etc.
Must possess a valid, non‑restricted Colorado Driver’s License or a non‑restricted U.S. Driver's License for positions within 30 miles of the CO state border.
Out‑of‑State Driver’s License holders must obtain a valid, non‑restricted Colorado Driver’s License within 30 days of employment start date.
This position travels to various meetings, trainings, and on‑site monitoring visits.
Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose that information on the application and explain why the prior termination or resignation should not disqualify them from the current position.
EEO Statement The State of Colorado is an equal opportunity employer.
We are committed to increasing a “Colorado for ALL” of our staff and providing culturally responsive programs and services. We encourage responses from people of all backgrounds and abilities, and we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status.
Application Process Applicants must submit an official State of Colorado online application. Cover letters and resumes will not be reviewed during the minimum qualifications screening process. Successful applicants will proceed to comparative analysis and may be required to complete an eSkills test.
Additional Support For Your Application Technical support for NEOGOV system submissions is available at 855‑524‑5627 (Mon‑Fri, 6 am‑6 pm Pacific Time).
Appeal Rights Applicants may file an appeal with the State Personnel Board or request a review by the State Personnel Director if their application is rejected. Appeals must be submitted via the official appeal form found on the State Personnel Board website.
Benefits
State‑sponsored retirement benefits (PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus 401(k) and 457 plans).
Medical and dental health plans.
Employer‑supplemented Health Savings Account.
Paid life insurance.
Short‑ and long‑term disability coverage.
11 paid holidays per year plus vacation and sick leave.
Colorado Employee BenefitHub Resource Center and Employee Wellness program.
Flexible work‑life programs, training, and remote work arrangements for eligible positions.
Public Service Loan Forgiveness Program eligibility for some positions.
Values
People‑first approach, emphasizing respect, fairness, and access.
Quality of life focus through flexible, supportive workplace.
Accountability for state health and human services outcomes.
Transparency in decision making.
Ethical commitment to those served.
Collaboration with partners to achieve best outcomes for Colorado residents.
ADA Accommodations CDHS is committed to a Colorado for ALL qualified individuals. We assist individuals with disabilities with reasonable accommodation requests related to employment. Contact cdhs_ada@state.co.us for assistance.
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This position is open to current Colorado residents only.
Hybrid (travel within state) position, 1 day per month in the office. Please note: These working arrangements are subject to change.
Opt in below to receive text message updates on CDHS recruiting events!
CDHSCareers
This position will be paid bi-weekly.
This position is a manager position and will supervise a minimum of three FTE. Two of these positions are currently term-limited, grant‑funded roles that directly support duties related to 988; both positions are intended to transition to unlimited positions within the 988 Unit at the end of the grant period. The third position is currently a vacant Community Outreach Coordinator role.
This position is intended to add organizational structure to the 988 Enterprise through the creation of a dedicated program team within the enterprise. The Program Manager will work collaboratively with the 988 Contracts Administrator and the 988 Marketing & Outreach Specialist to ensure coordinated operations, vendor oversight, marketing alignment, and effective program delivery. This position’s direct supervision is provided by the 988 Director.
Job duties
Oversight and Contract Management
Work with the 988 Director and 988 Enterprise Board to ensure that program development aligns with legislative intent.
Lead the drafting, updating, and monitoring of contract statements of work, including collaborating on contract amendments and procurement processes.
Make day‑to‑day budget‑related decisions, including invoice review and programmatic approval, in collaboration with the 988 Contracts Administrator.
Participate in monthly data review and reconciliation with the contracted data and evaluation vendor, contact center vendor, other 988 contractors, and the National 988 Lifeline Administrator/SAMHSA.
Serve as the primary point of contact for complaints related to the 988 line, ensuring timely investigation, resolution, and documentation, and developing performance‑improvement plans as needed.
Determine whether corrective or contracting actions should be pursued based on non‑compliance, in coordination with the 988 Director, 988 Enterprise Board and the BHA.
Stakeholder Training and Interactions
Lead and support stakeholder engagement, training, and outreach activities that advance the operational and strategic goals of the 988 program.
Contribute to workgroups, committees, and training initiatives, representing the interests of the 988 program and the broader behavioral health system.
Plan, coordinate, and attend community outreach activities in collaboration with the Marketing & Outreach Specialist, ensuring strong visibility of 988 services across the state.
Engage statewide and regional organizations unfamiliar with or under‑utilizing 988 and crisis services.
Prepare materials for monthly 988 Enterprise Board meetings and evaluate and recommend improvements to outreach strategies.
Lead or support the development and implementation of a statewide 988/911 interoperability strategy in partnership with BHA, the 988 Enterprise Board, the 988 contact center provider, and Public Safety Answering Points (PSAPs).
988/Colorado Crisis Line Promotion/Public Awareness
Plan, coordinate, and execute strategies for promoting 988 in ways that are relevant, accessible, and impactful for diverse communities across Colorado.
Collaborate with the BHA Communications team to shape messaging based on stakeholder feedback, outreach data, and emerging needs in the behavioral health system.
Serve as a visible representative of the 988 program in public forums, conferences, community events, and media engagements.
Team Lead and Mentoring of Grant‑Funded FTEs Related to 988
Provide direct supervision, leadership, and guidance to a minimum of three FTE within the 988 Unit.
Hire, onboard, train, conduct performance evaluations, provide coaching and corrective action, and manage workload distribution for assigned staff.
Ensure that staff activities align with 988 program objectives, contractual requirements (including the SAMHSA contract), and statewide crisis system priorities.
Experience and/or Education Eight years of relevant experience in a field related to program management, behavioral health administration, or crisis response operations; or an equivalent combination of education and experience totaling eight years.
Preferred Experience Areas Behavioral health or human service program management, crisis system operations, contract oversight, policy development, vendor management, and team supervision in a statewide or enterprise‑level setting.
Preferred Degree Areas Behavioral Health, Psychology, Public Administration, Social Work, Emergency Management, Public Health, or related fields.
Preferred Qualifications and Essential Competencies
Strategic program management and operational leadership in behavioral health, crisis response systems, or human services.
Contract oversight, vendor relations, and quality assurance skills.
Understanding of 988/911 interoperability and national crisis line standards.
Policy development, data‑driven decision making, and continuous improvement mindset.
Excellent communication and stakeholder engagement skills with diverse communities.
Supervisory experience with emphasis on coaching, performance management, and cross‑functional coordination.
Knowledge of SAMHSA grants, federal reporting requirements, and behavioral health funding mechanisms.
Conditions of Employment
Standard background check and references required.
Motor Vehicle Check, if the employee will drive a state‑owned vehicle, either in an ongoing capacity or on occasion for training/meetings/client visits/etc.
Must possess a valid, non‑restricted Colorado Driver’s License or a non‑restricted U.S. Driver's License for positions within 30 miles of the CO state border.
Out‑of‑State Driver’s License holders must obtain a valid, non‑restricted Colorado Driver’s License within 30 days of employment start date.
This position travels to various meetings, trainings, and on‑site monitoring visits.
Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose that information on the application and explain why the prior termination or resignation should not disqualify them from the current position.
EEO Statement The State of Colorado is an equal opportunity employer.
We are committed to increasing a “Colorado for ALL” of our staff and providing culturally responsive programs and services. We encourage responses from people of all backgrounds and abilities, and we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status.
Application Process Applicants must submit an official State of Colorado online application. Cover letters and resumes will not be reviewed during the minimum qualifications screening process. Successful applicants will proceed to comparative analysis and may be required to complete an eSkills test.
Additional Support For Your Application Technical support for NEOGOV system submissions is available at 855‑524‑5627 (Mon‑Fri, 6 am‑6 pm Pacific Time).
Appeal Rights Applicants may file an appeal with the State Personnel Board or request a review by the State Personnel Director if their application is rejected. Appeals must be submitted via the official appeal form found on the State Personnel Board website.
Benefits
State‑sponsored retirement benefits (PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus 401(k) and 457 plans).
Medical and dental health plans.
Employer‑supplemented Health Savings Account.
Paid life insurance.
Short‑ and long‑term disability coverage.
11 paid holidays per year plus vacation and sick leave.
Colorado Employee BenefitHub Resource Center and Employee Wellness program.
Flexible work‑life programs, training, and remote work arrangements for eligible positions.
Public Service Loan Forgiveness Program eligibility for some positions.
Values
People‑first approach, emphasizing respect, fairness, and access.
Quality of life focus through flexible, supportive workplace.
Accountability for state health and human services outcomes.
Transparency in decision making.
Ethical commitment to those served.
Collaboration with partners to achieve best outcomes for Colorado residents.
ADA Accommodations CDHS is committed to a Colorado for ALL qualified individuals. We assist individuals with disabilities with reasonable accommodation requests related to employment. Contact cdhs_ada@state.co.us for assistance.
#J-18808-Ljbffr