ResMed
Overview
Employer Industry: Healthcare Technology
What to Expect
Respond to customer inquiries about Brightree Business Management Software for Pharmacy solutions with professionalism and efficiency
Diagnose and resolve a wide range of technical and non-technical issues via phone and electronic communication
Document new issues, FAQs, and resolutions to enhance the knowledge base
Collaborate with customers to ensure solutions align with their operational needs
Stay current on product updates, design changes, and new offerings
What is Required
Prior experience in a help desk or customer support role, specifically supporting pharmacy/home infusion software
Solid understanding of pharmacy HME industry and NCPDP billing standards
Strong technical aptitude and systematic troubleshooting skills
Ability to thrive in a remote environment while consistently meeting performance metrics
Certified Pharmacy Technician (CPhT) or equivalent experience in pharmacy, home infusion, HME, and/or healthcare
How to Stand Out (Preferred Qualifications)
Experience using Brightree Business Management Software for Pharmacy
Bachelor’s degree in finance, business, healthcare, technology, or a related field
Proven ability to resolve challenging, complex issues quickly and effectively
Self-motivated, fast learner with a proactive mindset and strong commitment to task completion
Ability to thrive in a fast-paced, collaborative, project-driven environment
#HealthcareTechnology #CustomerSupport #RemoteWork #CareerGrowth #CompetitiveBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr
What to Expect
Respond to customer inquiries about Brightree Business Management Software for Pharmacy solutions with professionalism and efficiency
Diagnose and resolve a wide range of technical and non-technical issues via phone and electronic communication
Document new issues, FAQs, and resolutions to enhance the knowledge base
Collaborate with customers to ensure solutions align with their operational needs
Stay current on product updates, design changes, and new offerings
What is Required
Prior experience in a help desk or customer support role, specifically supporting pharmacy/home infusion software
Solid understanding of pharmacy HME industry and NCPDP billing standards
Strong technical aptitude and systematic troubleshooting skills
Ability to thrive in a remote environment while consistently meeting performance metrics
Certified Pharmacy Technician (CPhT) or equivalent experience in pharmacy, home infusion, HME, and/or healthcare
How to Stand Out (Preferred Qualifications)
Experience using Brightree Business Management Software for Pharmacy
Bachelor’s degree in finance, business, healthcare, technology, or a related field
Proven ability to resolve challenging, complex issues quickly and effectively
Self-motivated, fast learner with a proactive mindset and strong commitment to task completion
Ability to thrive in a fast-paced, collaborative, project-driven environment
#HealthcareTechnology #CustomerSupport #RemoteWork #CareerGrowth #CompetitiveBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr