Cambium Learning Group
Customer Support Specialist
Cambium Learning Group, Myrtle Point, Oregon, United States, 97458
Overview
Employer Industry: Educational Technology Why consider this job opportunity
Competitive salary with generous benefits Opportunity for career advancement and professional growth within a dynamic environment Remote-first work culture, offering flexibility and work-life balance Engage in a supportive and collaborative team atmosphere Chance to contribute to innovative educational solutions impacting K-12 classrooms globally What to Expect (Job Responsibilities)
Provide technical support and onboarding guidance for web-based educational solutions via phone, email, and desktop sharing Troubleshoot customer issues related to rostering and product functionalities Collaborate with internal teams to identify and resolve system bugs and improve performance Document and report customer issues and resolution activities effectively Maintain up-to-date knowledge of product offerings and integration requirements What is Required (Qualifications)
1+ years of experience in web application support within a technical helpdesk or customer support environment Strong problem-solving, analytical, and technical skills Excellent written and verbal communication abilities Proficient in Microsoft Office Suite and familiar with web-based applications Ability to work collaboratively within a team and manage time effectively How to Stand Out (Preferred Qualifications)
Associate's or Bachelors degree Experience with customer support in an educational technology setting #EducationalTechnology #RemoteWork #CustomerSupport #CareerGrowth #InnovativeSolutions We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr
Employer Industry: Educational Technology Why consider this job opportunity
Competitive salary with generous benefits Opportunity for career advancement and professional growth within a dynamic environment Remote-first work culture, offering flexibility and work-life balance Engage in a supportive and collaborative team atmosphere Chance to contribute to innovative educational solutions impacting K-12 classrooms globally What to Expect (Job Responsibilities)
Provide technical support and onboarding guidance for web-based educational solutions via phone, email, and desktop sharing Troubleshoot customer issues related to rostering and product functionalities Collaborate with internal teams to identify and resolve system bugs and improve performance Document and report customer issues and resolution activities effectively Maintain up-to-date knowledge of product offerings and integration requirements What is Required (Qualifications)
1+ years of experience in web application support within a technical helpdesk or customer support environment Strong problem-solving, analytical, and technical skills Excellent written and verbal communication abilities Proficient in Microsoft Office Suite and familiar with web-based applications Ability to work collaboratively within a team and manage time effectively How to Stand Out (Preferred Qualifications)
Associate's or Bachelors degree Experience with customer support in an educational technology setting #EducationalTechnology #RemoteWork #CustomerSupport #CareerGrowth #InnovativeSolutions We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr