Hustle Notice Biz
Customer Service Representative
Department:
Consider Posh Pro
Employment Type:
Full Time
Location:
Louisville, KY
Compensation:
$38,500 - $48,000 / year
Description
Position:Customer Service Representative
Location: Louisville, KY
Job Summary:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will play a crucial part in maintaining the reputation of our company by ensuring customer satisfaction with each interaction.
Key Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely manner. Resolve customer complaints and issues effectively, ensuring a high level of satisfaction. Document all customer interactions in our CRM system accurately and promptly. Provide detailed information about products and services to customers. Identify and escalate priority issues to the appropriate department when necessary. Conduct follow-ups with customers to ensure resolution and satisfaction after their inquiries. Skills, Knowledge and Expertise
Previous experience in customer service or a related field is preferred. Excellent communication and interpersonal skills, with the ability to engage with customers professionally. Strong problem-solving skills and the capability to think on your feet. Proficient in using customer service software and Microsoft Office Suite. Ability to work efficiently both independently and as part of a team. Strong attention to detail and organizational skills. Benefits
Competitive Salary Flexible Work Schedule Paid Time Off (PTO) Health & Wellness Professional Development Employee Discounts
Department:
Consider Posh Pro
Employment Type:
Full Time
Location:
Louisville, KY
Compensation:
$38,500 - $48,000 / year
Description
Position:Customer Service Representative
Location: Louisville, KY
Job Summary:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will play a crucial part in maintaining the reputation of our company by ensuring customer satisfaction with each interaction.
Key Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely manner. Resolve customer complaints and issues effectively, ensuring a high level of satisfaction. Document all customer interactions in our CRM system accurately and promptly. Provide detailed information about products and services to customers. Identify and escalate priority issues to the appropriate department when necessary. Conduct follow-ups with customers to ensure resolution and satisfaction after their inquiries. Skills, Knowledge and Expertise
Previous experience in customer service or a related field is preferred. Excellent communication and interpersonal skills, with the ability to engage with customers professionally. Strong problem-solving skills and the capability to think on your feet. Proficient in using customer service software and Microsoft Office Suite. Ability to work efficiently both independently and as part of a team. Strong attention to detail and organizational skills. Benefits
Competitive Salary Flexible Work Schedule Paid Time Off (PTO) Health & Wellness Professional Development Employee Discounts