Brook Health
Senior Product Manager - Patient Experience - Hybrid/Bellevue, WA
Brook Health, Bellevue, Washington, us, 98009
Senior Product Manager - Patient Experience - Hybrid/Bellevue, WA
Join Brook Health as a Senior Product Manager, shaping how patients experience our mobile, web, and engagement platforms. This highly visible, outcome‑driven role builds upon consumer‑grade digital experiences to improve patient activation, adherence, and retention.
About Brook Health Brook Health delivers care beyond the walls of the doctor’s office. We provide people with chronic conditions a highly personalized experience enhanced by AI and powered by mobile apps, connected devices, a team of health coaches, and clinicians. Our product suite includes continuous remote monitoring, population health management tools, and a CDC‑approved diabetes prevention program.
Job Overview As a key leader within the Product Management team, you will own the end‑to‑end patient journey—from onboarding through long‑term engagement and measurable health improvement—ensuring every interaction builds trust, confidence, and outcomes that matter. You will partner closely with Design, Engineering, Clinical, Data, Marketing, and Sales to deliver consumer‑grade, behaviorally informed, AI‑enabled experiences that drive patient activation, adherence, and retention.
Key Responsibilities
Define and execute the north‑star patient experience from first touch through ongoing engagement and retention.
Build and maintain the activation‑engagement‑retention loop, ensuring seamless transitions across onboarding, care engagement, and follow‑up.
Develop and own key success metrics (activation, 30/90‑day retention, engagement frequency, net promoter, health goal attainment).
Partner with Clinical, Marketing, Sales, Engineering, and Operations to align experience, growth, and clinical outcomes.
Serve as Product Owner for Brook’s patient‑facing applications and engagement channels.
Drive continuous discovery to uncover patient needs and validate solutions through experimentation.
Translate insights into simple, high‑impact solutions that meet patient, clinical, and business goals.
Facilitate cross‑functional decision‑making that balances value, usability, and feasibility.
Leverage data, segmentation, and AI‑powered personalization to tailor patient journeys and improve engagement.
Design and analyze A/B tests, behavioral cohorts, and journey metrics to identify friction points and optimize outcomes.
Introduce and scale AI‑driven features—proactive outreach, intelligent reminders, adaptive content—to support continuous engagement.
Incorporate behavioral science principles to strengthen adherence and habit formation.
Build strong partnerships across Clinical, Operations, Marketing, Sales, and Engineering to deliver a consistent, trusted experience across all patient touchpoints.
Present strategy, insights, and outcomes to executives; advocate for investments that drive loyalty and long‑term results.
Foster a culture of learning, experimentation, and transparency within the product organization.
Qualifications
Minimum 7 years of product management experience focused on consumer‑grade mobile or digital experiences that drive activation, retention, or behavior change.
Bachelor’s degree required; advanced degree or relevant healthcare experience preferred.
Proven success building and scaling patient, member, or consumer‑facing products in healthcare, wellness, or other behaviorally driven industries.
Experience leading cross‑functional teams through discovery, delivery, and iteration.
Familiarity with AI‑driven personalization, conversational UX, or predictive engagement models preferred.
Deep understanding of data‑driven product development, including A/B testing, hypothesis validation, and cohort analysis.
Strong analytical skills with fluency in interpreting behavioral data, research insights, and health outcomes.
Excellent communication and presentation skills with the ability to align diverse stakeholders and clearly articulate trade‑offs and rationale.
Ability to balance short‑term delivery needs with long‑term strategic product vision.
High comfort with ambiguity, rapid iteration, and scaling systems in a high‑growth environment.
Passion for improving healthcare outcomes and designing patient‑first experiences that drive measurable impact.
Working at Brook
Fast‑paced environment—Brook operates in the fastest changing industries of healthcare and technology.
Dynamic roles—small, tight‑knit team tackling difficult problems in an entrenched industry.
High expectations—dedication and positive collaboration are expected to achieve ambitious goals.
This position is not eligible for relocation or visa sponsorship. Candidates must live within commuting distance of the office.
This is a hybrid role: onsite in the office required weekly along with remote work.
Benefits Brook offers a comprehensive benefits package to support medical, financial, and mental health wellbeing of employees and their families.
Healthcare Coverage
Employees & Child(ren): 100% paid premiums for Medical, Dental, and Vision.
Spouse/Domestic Partner: 50% paid premiums.
HSA contribution for eligible plans.
Medical concierge service for claims, referrals, care coordination.
Mental Health & Wellbeing
Free therapy sessions through Spring Health.
Flexible PTO—no accruals, no preset limits; dedicated sick time and generous holiday schedule.
Financial Wellness & Security
Short‑ and Long‑Term Disability insurance.
Life insurance equal to one time salary.
401(k) with company match.
Emergency Savings Account (ESA) with company match.
Recognition & Community
Employee referral bonus.
Equal Opportunity Employer Brook Inc is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. Brook does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, marital status, age, disability, national origin, military service status, citizenship or any other protected characteristic covered by law. All employment is decided on the basis of qualifications, merit, and business need.
Salary $155,000 – $190,000 USD total compensation per year
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About Brook Health Brook Health delivers care beyond the walls of the doctor’s office. We provide people with chronic conditions a highly personalized experience enhanced by AI and powered by mobile apps, connected devices, a team of health coaches, and clinicians. Our product suite includes continuous remote monitoring, population health management tools, and a CDC‑approved diabetes prevention program.
Job Overview As a key leader within the Product Management team, you will own the end‑to‑end patient journey—from onboarding through long‑term engagement and measurable health improvement—ensuring every interaction builds trust, confidence, and outcomes that matter. You will partner closely with Design, Engineering, Clinical, Data, Marketing, and Sales to deliver consumer‑grade, behaviorally informed, AI‑enabled experiences that drive patient activation, adherence, and retention.
Key Responsibilities
Define and execute the north‑star patient experience from first touch through ongoing engagement and retention.
Build and maintain the activation‑engagement‑retention loop, ensuring seamless transitions across onboarding, care engagement, and follow‑up.
Develop and own key success metrics (activation, 30/90‑day retention, engagement frequency, net promoter, health goal attainment).
Partner with Clinical, Marketing, Sales, Engineering, and Operations to align experience, growth, and clinical outcomes.
Serve as Product Owner for Brook’s patient‑facing applications and engagement channels.
Drive continuous discovery to uncover patient needs and validate solutions through experimentation.
Translate insights into simple, high‑impact solutions that meet patient, clinical, and business goals.
Facilitate cross‑functional decision‑making that balances value, usability, and feasibility.
Leverage data, segmentation, and AI‑powered personalization to tailor patient journeys and improve engagement.
Design and analyze A/B tests, behavioral cohorts, and journey metrics to identify friction points and optimize outcomes.
Introduce and scale AI‑driven features—proactive outreach, intelligent reminders, adaptive content—to support continuous engagement.
Incorporate behavioral science principles to strengthen adherence and habit formation.
Build strong partnerships across Clinical, Operations, Marketing, Sales, and Engineering to deliver a consistent, trusted experience across all patient touchpoints.
Present strategy, insights, and outcomes to executives; advocate for investments that drive loyalty and long‑term results.
Foster a culture of learning, experimentation, and transparency within the product organization.
Qualifications
Minimum 7 years of product management experience focused on consumer‑grade mobile or digital experiences that drive activation, retention, or behavior change.
Bachelor’s degree required; advanced degree or relevant healthcare experience preferred.
Proven success building and scaling patient, member, or consumer‑facing products in healthcare, wellness, or other behaviorally driven industries.
Experience leading cross‑functional teams through discovery, delivery, and iteration.
Familiarity with AI‑driven personalization, conversational UX, or predictive engagement models preferred.
Deep understanding of data‑driven product development, including A/B testing, hypothesis validation, and cohort analysis.
Strong analytical skills with fluency in interpreting behavioral data, research insights, and health outcomes.
Excellent communication and presentation skills with the ability to align diverse stakeholders and clearly articulate trade‑offs and rationale.
Ability to balance short‑term delivery needs with long‑term strategic product vision.
High comfort with ambiguity, rapid iteration, and scaling systems in a high‑growth environment.
Passion for improving healthcare outcomes and designing patient‑first experiences that drive measurable impact.
Working at Brook
Fast‑paced environment—Brook operates in the fastest changing industries of healthcare and technology.
Dynamic roles—small, tight‑knit team tackling difficult problems in an entrenched industry.
High expectations—dedication and positive collaboration are expected to achieve ambitious goals.
This position is not eligible for relocation or visa sponsorship. Candidates must live within commuting distance of the office.
This is a hybrid role: onsite in the office required weekly along with remote work.
Benefits Brook offers a comprehensive benefits package to support medical, financial, and mental health wellbeing of employees and their families.
Healthcare Coverage
Employees & Child(ren): 100% paid premiums for Medical, Dental, and Vision.
Spouse/Domestic Partner: 50% paid premiums.
HSA contribution for eligible plans.
Medical concierge service for claims, referrals, care coordination.
Mental Health & Wellbeing
Free therapy sessions through Spring Health.
Flexible PTO—no accruals, no preset limits; dedicated sick time and generous holiday schedule.
Financial Wellness & Security
Short‑ and Long‑Term Disability insurance.
Life insurance equal to one time salary.
401(k) with company match.
Emergency Savings Account (ESA) with company match.
Recognition & Community
Employee referral bonus.
Equal Opportunity Employer Brook Inc is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. Brook does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, marital status, age, disability, national origin, military service status, citizenship or any other protected characteristic covered by law. All employment is decided on the basis of qualifications, merit, and business need.
Salary $155,000 – $190,000 USD total compensation per year
#J-18808-Ljbffr