GameStop
Overview
Join to apply for the
Full Time Assistant Store Manager (Store 4828)
role at
GameStop . At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Process guest purchases/returns using the POS system accurately, including giving correct changes, providing receipts, and ensuring top-notch guest service. Respond to guest comments or questions in person or on the phone; escalate issues to the Store Manager when appropriate. Promote GameStop\’s guest benefits, including the reservations program, trade-in program, and Pro Rewards loyalty program. Assist the Store Manager with setting guest service expectations and training store associates in policies, procedures, practices, and guidelines. Monitor associate performance, provide feedback, and address unsatisfactory performance as directed; ensure alignment with guest service expectations. Provide recognition and feedback to store associates; document feedback in the HR system in partnership with the Store Manager. Ensure onboarding and training are completed prior to shifts; maintain knowledge of policies, inventory control, loss prevention, safety, financial protocol, and ethics. Schedule store associates, manage breaks and meals, supervise staffing, and ensure consistent, best-in-class guest service. Approve payroll, manage paid time off, and verify time worked. Maintain store cleanliness, organization, and merchandizing per guidelines; ensure equipment is in proper working order. Fulfill Omni-Channel orders daily. Protect company assets through inventory control and loss prevention; inspect packages at closing as appropriate; report concerns to the Store Manager. Support the team in achieving sales, profit, and shrink goals; complete required administrative duties. Conduct inventory counts, restock merchandise, and ensure products are represented and organized on the sales floor. Count, balance, and reconcile daily POS totals; complete closeout paperwork and bank deposits per guidelines. Verify shipments for discrepancies; record discrepancies and conduct inventories as needed. Process defectives/recalls and stock pulls; label boxes with packing lists. Maintain guest and associate safety; report injuries per guidelines. Help keep store records/files neat and up to date; assist with manuals. Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of the Store Manager. Adhere to GameStop policies and procedures. Follow opening and closing procedures. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate\’s or bachelor\’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills And Abilities
Outgoing, welcoming personality with strong people skills. Provide genuine assistance to every guest during every visit. Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred. Ability to work in a fast-paced environment and meet objectives. Work independently and in a team; perform tasks timely. Meet performance expectations including attendance, appearance, safety, and respectful workplace. Operate Point-of-Sale (POS) system; basic mathematics and alphabetizing skills. Complete required paperwork properly and follow instructions from written, oral, or diagram form. Ability to work a flexible schedule, including nights, weekends, and some holidays (minimum 3 days/week). Remain reliable, trustworthy, and capable of handling pressure; problem-solve effectively. Able to work alone; stand/move for extended periods; lift up to 30 lbs and perform physical tasks as needed. May require onboarding a basic understanding of military ranks and insignia for stores on military bases. Disclaimer: Job descriptions may change based on business needs. GameStop is an equal opportunity employer and provides reasonable accommodations as required by law. Compensation
$15.16 - $19.16 Additional Information
Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales and Business Development Industries: Retail
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Join to apply for the
Full Time Assistant Store Manager (Store 4828)
role at
GameStop . At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Process guest purchases/returns using the POS system accurately, including giving correct changes, providing receipts, and ensuring top-notch guest service. Respond to guest comments or questions in person or on the phone; escalate issues to the Store Manager when appropriate. Promote GameStop\’s guest benefits, including the reservations program, trade-in program, and Pro Rewards loyalty program. Assist the Store Manager with setting guest service expectations and training store associates in policies, procedures, practices, and guidelines. Monitor associate performance, provide feedback, and address unsatisfactory performance as directed; ensure alignment with guest service expectations. Provide recognition and feedback to store associates; document feedback in the HR system in partnership with the Store Manager. Ensure onboarding and training are completed prior to shifts; maintain knowledge of policies, inventory control, loss prevention, safety, financial protocol, and ethics. Schedule store associates, manage breaks and meals, supervise staffing, and ensure consistent, best-in-class guest service. Approve payroll, manage paid time off, and verify time worked. Maintain store cleanliness, organization, and merchandizing per guidelines; ensure equipment is in proper working order. Fulfill Omni-Channel orders daily. Protect company assets through inventory control and loss prevention; inspect packages at closing as appropriate; report concerns to the Store Manager. Support the team in achieving sales, profit, and shrink goals; complete required administrative duties. Conduct inventory counts, restock merchandise, and ensure products are represented and organized on the sales floor. Count, balance, and reconcile daily POS totals; complete closeout paperwork and bank deposits per guidelines. Verify shipments for discrepancies; record discrepancies and conduct inventories as needed. Process defectives/recalls and stock pulls; label boxes with packing lists. Maintain guest and associate safety; report injuries per guidelines. Help keep store records/files neat and up to date; assist with manuals. Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of the Store Manager. Adhere to GameStop policies and procedures. Follow opening and closing procedures. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate\’s or bachelor\’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills And Abilities
Outgoing, welcoming personality with strong people skills. Provide genuine assistance to every guest during every visit. Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred. Ability to work in a fast-paced environment and meet objectives. Work independently and in a team; perform tasks timely. Meet performance expectations including attendance, appearance, safety, and respectful workplace. Operate Point-of-Sale (POS) system; basic mathematics and alphabetizing skills. Complete required paperwork properly and follow instructions from written, oral, or diagram form. Ability to work a flexible schedule, including nights, weekends, and some holidays (minimum 3 days/week). Remain reliable, trustworthy, and capable of handling pressure; problem-solve effectively. Able to work alone; stand/move for extended periods; lift up to 30 lbs and perform physical tasks as needed. May require onboarding a basic understanding of military ranks and insignia for stores on military bases. Disclaimer: Job descriptions may change based on business needs. GameStop is an equal opportunity employer and provides reasonable accommodations as required by law. Compensation
$15.16 - $19.16 Additional Information
Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales and Business Development Industries: Retail
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