Vyne Dental
Overview
Employer Industry: SaaS (Software as a Service) in Healthcare and Dental Revenue Cycle Management Why consider this job opportunity
Opportunity for career advancement and growth within the organization Work remotely with strong preference for candidates residing in Georgia, Utah, or Indiana Lead a team dedicated to improving customer satisfaction and retention Foster a culture of continuous improvement and team development Competitive work environment with a focus on personal and professional development What to Expect (Job Responsibilities)
Lead and develop the Customer Success team to achieve customers’ desired business outcomes Coach and mentor team members to enhance their skills and meet quarterly goals Develop and revise the Customer Journey playbook for improved customer experience Conduct root-cause analyses of escalated situations to implement long-term solutions Track and optimize customer retention metrics to improve overall satisfaction What is Required (Qualifications)
Minimum of 3 years of experience leading Customer Success for a SaaS company, preferably in a dental or healthcare revenue cycle management business Bachelor’s degree or equivalent leadership experience in customer success, sales, or account management Strong interpersonal and communication skills, capable of managing at all organizational levels Proven track record of successful business operations management with a results-oriented approach Experience with customer success platforms and managing a geographically dispersed workforce How to Stand Out (Preferred Qualifications)
Experience in coaching and developing leaders within the team Strong analytical and process-oriented skills to enhance customer touchpoints High level of emotional intelligence and empathy for handling customer interactions Familiarity with a variety of SaaS tools such as Salesforce and Domo A passionate commitment to improving the customer journey and driving results #SaaS #CustomerSuccess #RemoteWork #HealthcareManagement #CareerGrowth We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Employer Industry: SaaS (Software as a Service) in Healthcare and Dental Revenue Cycle Management Why consider this job opportunity
Opportunity for career advancement and growth within the organization Work remotely with strong preference for candidates residing in Georgia, Utah, or Indiana Lead a team dedicated to improving customer satisfaction and retention Foster a culture of continuous improvement and team development Competitive work environment with a focus on personal and professional development What to Expect (Job Responsibilities)
Lead and develop the Customer Success team to achieve customers’ desired business outcomes Coach and mentor team members to enhance their skills and meet quarterly goals Develop and revise the Customer Journey playbook for improved customer experience Conduct root-cause analyses of escalated situations to implement long-term solutions Track and optimize customer retention metrics to improve overall satisfaction What is Required (Qualifications)
Minimum of 3 years of experience leading Customer Success for a SaaS company, preferably in a dental or healthcare revenue cycle management business Bachelor’s degree or equivalent leadership experience in customer success, sales, or account management Strong interpersonal and communication skills, capable of managing at all organizational levels Proven track record of successful business operations management with a results-oriented approach Experience with customer success platforms and managing a geographically dispersed workforce How to Stand Out (Preferred Qualifications)
Experience in coaching and developing leaders within the team Strong analytical and process-oriented skills to enhance customer touchpoints High level of emotional intelligence and empathy for handling customer interactions Familiarity with a variety of SaaS tools such as Salesforce and Domo A passionate commitment to improving the customer journey and driving results #SaaS #CustomerSuccess #RemoteWork #HealthcareManagement #CareerGrowth We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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