Volunteers of America Colorado
Mission Family Community Center Program Manager
Volunteers of America Colorado, Denver, Colorado, United States, 80285
Overview
Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs, VOA Colorado changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities. WHAT MAKES VOA SPECIAL? Volunteers of America Colorado believes unique challenges require unique and thoughtful solutions. VOA creates specialized programs to meet the critical needs of the communities we serve—our programs across Colorado look different because each community is distinct. We engage faith, relationship-building, and volunteers wherever we go to lift up and support Colorado’s most vulnerable citizens. Role Summary
The Program Manager at the Mission Family Community Center (MFCC) is responsible for overseeing facility operations (buildings and grounds), leading program development (serving the entire household), and ensuring the delivery of high-quality services to vulnerable families through a holistic and trauma informed lens. The MFCC serves as a dynamic hub for families to connect to essential resources, supports, and community partners. The Program Manager will stay current on challenges families are facing and serve as an expert on resources for families to better meet the evolving needs of the community and a resource hub to VOA Colorado Programs. Service modalities include Trauma Informed Care, Harm Reduction, Motivational Interviewing and Crisis De-escalation. Job duties include supporting and coordinating with other staff members in the delivery of appropriate support services for participants experiencing homelessness, maintaining the safety and well-being of all participants, maintaining the cleanliness of the facility, helping to plan and host special events, and ensuring program accountability, professional interaction/communication between VOAC staff, clients, volunteers, third party entities, and collaborators and maintaining client files and program data entry/ maintenance. Further, the Mission Resource Coordinator will develop expertise on homeless services resources and other specialty areas including housing, employment, legal services, benefits, or others as indicated by the needs of the program. Essential Duties and Responsibilities
Participant-Centered Services
Ensure participants’ voices are heard, and their ideas inform program development. Support staff in delivering holistic, family-centered services to families. Demonstrate deep knowledge of participant-specific resources and commitment to service. Facility & Safety Management
Oversee daily facility operations to maintain a safe, clean, professional, and welcoming environment. Ensure the physical and emotional safety of all participants; manage the milieu, de-escalate conflicts, and contact emergency personnel when needed. Conduct building walk-throughs, enforce rules, and manage general maintenance, including ordering and distribution of supplies. Community Engagement & Partnerships
Build and sustain strong relationships with both internal partners and community partners to expand access to food, household needs, housing, employment, legal aid, benefits, parenting support, and other essential services. Plan and host special events that promote community engagement and connect families to resources. Serve as a coordinator for special projects as assigned. Program Administration & Accountability
Maintain accurate client records and ensure timely data entry in organizational systems. Possess in-depth knowledge of program requirements and best practices in service delivery. Support team members by offering guidance, problem-solving, and staying informed on current trends in the field. Uphold confidentiality and collaborate effectively across teams. Perform duties in alignment with the Social Work Code of Ethics. Front Desk & Volunteer Coordination
Manage front desk responsibilities, including answering calls, returning messages, assisting clients with services, and coordinating with case managers. Assist Volunteer Services in recruiting, training, and supervising volunteers; develop volunteer roles and support their engagement. Interact professionally with all stakeholders and resolve conflicts as needed. Resource & Inventory Management
Receive, document, organize, and distribute donations appropriately. Monitor and maintain inventory of supplies and resources. General Duties
Attend staff meetings, community meetings, and other required gatherings. Perform additional duties as assigned Competencies
Models core culture attributes of VOAC that include “AIRS” (Accountability, Integrity, Respect and Service) and VOAC’s three critical virtues of HHS (Hungry, Humble, People Smart). Outcomes
Engage and manage 20 internal and external partnerships by 6.30.26 to support family needs such as but not limited to: Financial education and health, nutrition education, health education, physical health, parenting support, housing insecurity, employment needs, Youth groups, and basic need distributions to include; food, formula, household, personal care, diapers, and clothing. Serve 50 individuals at each dinner service (13,000 dinners a year.) Prevent 200 unduplicated households from eviction by 6.30.26 Enroll 200 unduplicated families in DHS benefits by 6.30.26 Serve 100 families through parent education by 6.30.26 Supervisory Responsibilities
Supervises the Resource Coordinator and Volunteers on site. Working Conditions and Physical Requirements
Ability to visually and auditorily supervise the milieu. Ability to move quickly and safely complete perimeter checks, and in cases of an emergency, initiate lockouts. Must be able to lift up to 50 lbs. 10 to 15 times per day. Must be able to stand and walk for the majority of day, if needed. Position Type and Expected Hours of Work
Fulltime, Salary Typically, Sunday-Thursday 9:00am-6:00pm with an hour lunch. Work hours may vary to fulfill program objectives. Location
2877 Lawrence Street, Denver, CO 80205 Pay Range
$58,254.00-$62,400.00 annual exempt Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact HR@VOAColorado.org to begin the Interactive Process. Benefits
Vacation Time Separate Sick Time Paid Holidays Floating Holidays Personal Days Volunteer/Wellness Day Tuition Assistance Pension Plan 403b Retirement Plan with Agency Match Health, Dental, Vision, Pet Insurances Life Insurance Accident Insurance Employee Assistance/Work Life Balance Program Employee Discount Program LifeLock with Norton Public Service Loan Forgiveness Volunteers of America is an EEO Employer Position will remain open until filled VISA SPONSORSHIP NOT OFFERED FOR THIS ROLE Veterans Strongly Encouraged to Apply Qualifications
Minimum Qualifications of Position Bachelor’s degree in a related area or equivalent experience in human services. One-year direct human service or customer service experience or equivalent experience. Willing to obtain first aid, automated external defibrillator and cardiopulmonary resuscitation certifications and keep current. Criminal and civil background checks within 30 days of hire. Preferred Qualifications of Position Experience working with under-resourced families, managing family/youth programs, working with behavioral health concerns, and case management experience. Administrative experience and/or milieu management. Crisis intervention skills. Bilingual – English and Spanish Knowledge and Skills
Strong written, oral, and interpersonal communication skills. High level of competency working with Microsoft Office suite, TEAMS, and cloud-based applications. Strong time management and prioritization skills. Experience working both independently and in a team-oriented, collaborative environment. Strong organizational skills. Ability to respectfully and professionally serve and work alongside individuals hailing from diverse backgrounds, cultures, ideologies, and religions. Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which are commonly present while working with persons in need of services. +descripton> #J-18808-Ljbffr
Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs, VOA Colorado changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities. WHAT MAKES VOA SPECIAL? Volunteers of America Colorado believes unique challenges require unique and thoughtful solutions. VOA creates specialized programs to meet the critical needs of the communities we serve—our programs across Colorado look different because each community is distinct. We engage faith, relationship-building, and volunteers wherever we go to lift up and support Colorado’s most vulnerable citizens. Role Summary
The Program Manager at the Mission Family Community Center (MFCC) is responsible for overseeing facility operations (buildings and grounds), leading program development (serving the entire household), and ensuring the delivery of high-quality services to vulnerable families through a holistic and trauma informed lens. The MFCC serves as a dynamic hub for families to connect to essential resources, supports, and community partners. The Program Manager will stay current on challenges families are facing and serve as an expert on resources for families to better meet the evolving needs of the community and a resource hub to VOA Colorado Programs. Service modalities include Trauma Informed Care, Harm Reduction, Motivational Interviewing and Crisis De-escalation. Job duties include supporting and coordinating with other staff members in the delivery of appropriate support services for participants experiencing homelessness, maintaining the safety and well-being of all participants, maintaining the cleanliness of the facility, helping to plan and host special events, and ensuring program accountability, professional interaction/communication between VOAC staff, clients, volunteers, third party entities, and collaborators and maintaining client files and program data entry/ maintenance. Further, the Mission Resource Coordinator will develop expertise on homeless services resources and other specialty areas including housing, employment, legal services, benefits, or others as indicated by the needs of the program. Essential Duties and Responsibilities
Participant-Centered Services
Ensure participants’ voices are heard, and their ideas inform program development. Support staff in delivering holistic, family-centered services to families. Demonstrate deep knowledge of participant-specific resources and commitment to service. Facility & Safety Management
Oversee daily facility operations to maintain a safe, clean, professional, and welcoming environment. Ensure the physical and emotional safety of all participants; manage the milieu, de-escalate conflicts, and contact emergency personnel when needed. Conduct building walk-throughs, enforce rules, and manage general maintenance, including ordering and distribution of supplies. Community Engagement & Partnerships
Build and sustain strong relationships with both internal partners and community partners to expand access to food, household needs, housing, employment, legal aid, benefits, parenting support, and other essential services. Plan and host special events that promote community engagement and connect families to resources. Serve as a coordinator for special projects as assigned. Program Administration & Accountability
Maintain accurate client records and ensure timely data entry in organizational systems. Possess in-depth knowledge of program requirements and best practices in service delivery. Support team members by offering guidance, problem-solving, and staying informed on current trends in the field. Uphold confidentiality and collaborate effectively across teams. Perform duties in alignment with the Social Work Code of Ethics. Front Desk & Volunteer Coordination
Manage front desk responsibilities, including answering calls, returning messages, assisting clients with services, and coordinating with case managers. Assist Volunteer Services in recruiting, training, and supervising volunteers; develop volunteer roles and support their engagement. Interact professionally with all stakeholders and resolve conflicts as needed. Resource & Inventory Management
Receive, document, organize, and distribute donations appropriately. Monitor and maintain inventory of supplies and resources. General Duties
Attend staff meetings, community meetings, and other required gatherings. Perform additional duties as assigned Competencies
Models core culture attributes of VOAC that include “AIRS” (Accountability, Integrity, Respect and Service) and VOAC’s three critical virtues of HHS (Hungry, Humble, People Smart). Outcomes
Engage and manage 20 internal and external partnerships by 6.30.26 to support family needs such as but not limited to: Financial education and health, nutrition education, health education, physical health, parenting support, housing insecurity, employment needs, Youth groups, and basic need distributions to include; food, formula, household, personal care, diapers, and clothing. Serve 50 individuals at each dinner service (13,000 dinners a year.) Prevent 200 unduplicated households from eviction by 6.30.26 Enroll 200 unduplicated families in DHS benefits by 6.30.26 Serve 100 families through parent education by 6.30.26 Supervisory Responsibilities
Supervises the Resource Coordinator and Volunteers on site. Working Conditions and Physical Requirements
Ability to visually and auditorily supervise the milieu. Ability to move quickly and safely complete perimeter checks, and in cases of an emergency, initiate lockouts. Must be able to lift up to 50 lbs. 10 to 15 times per day. Must be able to stand and walk for the majority of day, if needed. Position Type and Expected Hours of Work
Fulltime, Salary Typically, Sunday-Thursday 9:00am-6:00pm with an hour lunch. Work hours may vary to fulfill program objectives. Location
2877 Lawrence Street, Denver, CO 80205 Pay Range
$58,254.00-$62,400.00 annual exempt Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact HR@VOAColorado.org to begin the Interactive Process. Benefits
Vacation Time Separate Sick Time Paid Holidays Floating Holidays Personal Days Volunteer/Wellness Day Tuition Assistance Pension Plan 403b Retirement Plan with Agency Match Health, Dental, Vision, Pet Insurances Life Insurance Accident Insurance Employee Assistance/Work Life Balance Program Employee Discount Program LifeLock with Norton Public Service Loan Forgiveness Volunteers of America is an EEO Employer Position will remain open until filled VISA SPONSORSHIP NOT OFFERED FOR THIS ROLE Veterans Strongly Encouraged to Apply Qualifications
Minimum Qualifications of Position Bachelor’s degree in a related area or equivalent experience in human services. One-year direct human service or customer service experience or equivalent experience. Willing to obtain first aid, automated external defibrillator and cardiopulmonary resuscitation certifications and keep current. Criminal and civil background checks within 30 days of hire. Preferred Qualifications of Position Experience working with under-resourced families, managing family/youth programs, working with behavioral health concerns, and case management experience. Administrative experience and/or milieu management. Crisis intervention skills. Bilingual – English and Spanish Knowledge and Skills
Strong written, oral, and interpersonal communication skills. High level of competency working with Microsoft Office suite, TEAMS, and cloud-based applications. Strong time management and prioritization skills. Experience working both independently and in a team-oriented, collaborative environment. Strong organizational skills. Ability to respectfully and professionally serve and work alongside individuals hailing from diverse backgrounds, cultures, ideologies, and religions. Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which are commonly present while working with persons in need of services. +descripton> #J-18808-Ljbffr