Volunteers of America Colorado
Mission Family Community Center Resource Coordinator
Volunteers of America Colorado, Denver, Colorado, United States, 80285
Description
WHO WE ARE:
Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.
WHAT MAKES VOA SPECIAL?
Volunteers of America Colorado believes unique challenges require unique and thoughtful solutions. VOA creates specialized programs to meet the critical needs of the communities we serve—our programs across Colorado look different because each community is distinct. We engage faith, relationship-building, and volunteers wherever we go to lift up and support Colorado’s most vulnerable citizens.
The Resource Coordinator at the Mission Family Community Center (MFCC) is responsible for supporting the oversight of facility operations (buildings and grounds), program development (serving the entire household), and ensuring the delivery of high-quality services to vulnerable families through a holistic and trauma informed lens. The MFCC serves as a dynamic hub for families to connect to essential resources, supports, and community partners.
The Resource Coordinator will stay current on challenges families are facing to better meet the evolving needs of the community and serve as a resource hub to VOA Colorado Programs. Service modalities include Trauma Informed Care, Harm Reduction, Motivational Interviewing and Crisis De-escalation.
Job duties include supporting and coordinating with other staff members in the delivery of appropriate support services for participants experiencing homelessness, maintaining the safety and well-being of all participants, maintaining the cleanliness of the facility, helping to plan and host special events, and ensuring program accountability, professional interaction/communication between VOAC staff, clients, volunteers, third party entities, and collaborators and maintaining client files and program data entry/ maintenance. Further, the Mission Resource Coordinator will develop expertise on family support services and resources to best match families.
Essential Duties and Responsibilities Participant-Centered Services
Ensure participants’ voices are heard, and their ideas inform program development.
Complete family intake and match family to appropriate resources.
Support staff in delivering holistic, family-centered services to families.
Demonstrate deep knowledge of participant-specific resources and commitment to service.
Facility & Safety Management
Oversee daily facility operations to maintain a safe, clean, professional, and welcoming environment.
Ensure the physical and emotional safety of all participants; manage the milieu, de-escalate conflicts, and contact emergency personnel when needed.
Conduct building walk-throughs, enforce rules, and submit maintenance service requests, inventory supplies.
Community Engagement & Partnerships
Build and sustain strong relationships with both internal partners and community partners to expand access to food, household needs, housing, employment, legal aid, benefits, parenting support, and other essential services.
Support special events that promote community engagement and connect families to resources.
Program Administration & Accountability
Maintain accurate client records and ensure timely data entry in organizational systems.
Possess in-depth knowledge of program requirements and best practices in service delivery.
Support colleagues by problem-solving and staying informed on current trends in the field.
Uphold confidentiality and collaborate effectively across teams.
Perform duties in alignment with the Social Work Code of Ethics.
Front Desk & Volunteer Coordination
Complete front desk responsibilities, including answering calls, returning messages, greeting guests, completing intakes, matching clients to services, clothing closet and coordinating with case managers.
Assist by mentoring volunteers.
Interact professionally with all stakeholders and resolve conflicts as needed.
Resource & Inventory Management
Receive, document, organize, and distribute donations appropriately.
Monitor and maintain inventory of supplies and resources.
General Duties
Attend staff meetings, Volunteer meetings, and other required gatherings.
Perform additional duties as assigned.
Competencies
Models core culture attributes of VOAC that include “AIRS” (Accountability, Integrity, Respect and Service).
Models and VOAC’s three critical virtues of HHS (Hungry, Humble, People Smart).
Outcomes
Will support the engagement of 20 internal and external partnerships by 6.30.26 to support family needs such as but not limited to: Financial education and health, nutrition education, health education, physical health, parenting support, housing insecurity, employment needs, Youth groups, and basic need distributions to include; food, formula, household, personal care, diapers, and clothing.
Serve 50 individuals at each dinner service (13,000 dinners a year.)
Prevent 200 unduplicated households from eviction by 6.30.26
Enroll 200 unduplicated families in DHS benefits by 6.30.26.
Serve 100 families through parent education by 6.30.26.
Supervisory Responsibilities This position does not have any supervisory requirements.
Pay Range $19.00-$21.00/hr
Working Conditions and Physical Requirements
Ability to visually and auditorily supervise the milieu.
Ability to move quickly and safely complete perimeter checks, and in cases of an emergency, initiate lockouts.
Must be able to lift up to 50 lbs. 10 to 15 times per day.
Must be able to stand and walk for the majority of day, if needed.
Position Type and Expected Hours of Work
PT, hourly.
Typically, Sunday-Thursday: Sunday 11:00am –6:30pm, Monday 12:00pm-6:30pm, Tuesday 12:00pm—6:30pm; Wednesday 12:30pm-6:30pm, Thursday 12:30pm-6:30pm.
Work hours may vary to fulfill program objectives with appropriate notice.
Location 2877 Lawrence Street, Denver, CO 80205
Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact HR@VOAColorado.org to begin the Interactive Process.
Benefit eligibility is based on job type/status
Vacation Time
Separate Sick Time
Paid Holidays
Floating Holidays
Personal Days
Volunteer/Wellness Day
Tuition Assistance
Pension Plan
403b Retirement Plan with Agency Match
Health, Dental, Vision, Pet Insurances
Life Insurance
Accident Insurance
Employee Assistance/Work Life Balance Program
Employee Discount Program
LifeLock with Norton
Public Service Loan Forgiveness
Volunteers of America is an EEO Employer Position will remain open until filled
VISA SPONSORSHIP NOT OFFERED FOR THIS ROLE
Veterans Strongly Encouraged to Apply Requirements Minimum Qualifications of Position
Associate degree in a related area or equivalent experience in human services.
One-year direct human service or customer service experience or equivalent experience.
Willing to obtain first aid, automated external defibrillator and cardiopulmonary resuscitation certifications and keep current.
Criminal and civil background checks within 30 days of hire.
Preferred Qualifications of Position
Experience working with under-resourced families, managing family/youth programs, working with behavioral health concerns, and case management experience.
Administrative experience and/or milieu management.
Crisis intervention skills.
Bilingual – English and Spanish
Knowledge and Skills
Strong written, oral, and interpersonal communication skills.
High level of competency working with Microsoft Office suite, TEAMS, and cloud-based applications.
Strong time management and prioritization skills.
Experience working both independently and, in a team,-oriented, collaborative environment.
Strong organizational skills.
Ability to respectfully and professionally serve and work alongside individuals hailing from diverse backgrounds, cultures, ideologies, and religions.
Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which are commonly present while working with persons in need of services.
#J-18808-Ljbffr
WHO WE ARE:
Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.
WHAT MAKES VOA SPECIAL?
Volunteers of America Colorado believes unique challenges require unique and thoughtful solutions. VOA creates specialized programs to meet the critical needs of the communities we serve—our programs across Colorado look different because each community is distinct. We engage faith, relationship-building, and volunteers wherever we go to lift up and support Colorado’s most vulnerable citizens.
The Resource Coordinator at the Mission Family Community Center (MFCC) is responsible for supporting the oversight of facility operations (buildings and grounds), program development (serving the entire household), and ensuring the delivery of high-quality services to vulnerable families through a holistic and trauma informed lens. The MFCC serves as a dynamic hub for families to connect to essential resources, supports, and community partners.
The Resource Coordinator will stay current on challenges families are facing to better meet the evolving needs of the community and serve as a resource hub to VOA Colorado Programs. Service modalities include Trauma Informed Care, Harm Reduction, Motivational Interviewing and Crisis De-escalation.
Job duties include supporting and coordinating with other staff members in the delivery of appropriate support services for participants experiencing homelessness, maintaining the safety and well-being of all participants, maintaining the cleanliness of the facility, helping to plan and host special events, and ensuring program accountability, professional interaction/communication between VOAC staff, clients, volunteers, third party entities, and collaborators and maintaining client files and program data entry/ maintenance. Further, the Mission Resource Coordinator will develop expertise on family support services and resources to best match families.
Essential Duties and Responsibilities Participant-Centered Services
Ensure participants’ voices are heard, and their ideas inform program development.
Complete family intake and match family to appropriate resources.
Support staff in delivering holistic, family-centered services to families.
Demonstrate deep knowledge of participant-specific resources and commitment to service.
Facility & Safety Management
Oversee daily facility operations to maintain a safe, clean, professional, and welcoming environment.
Ensure the physical and emotional safety of all participants; manage the milieu, de-escalate conflicts, and contact emergency personnel when needed.
Conduct building walk-throughs, enforce rules, and submit maintenance service requests, inventory supplies.
Community Engagement & Partnerships
Build and sustain strong relationships with both internal partners and community partners to expand access to food, household needs, housing, employment, legal aid, benefits, parenting support, and other essential services.
Support special events that promote community engagement and connect families to resources.
Program Administration & Accountability
Maintain accurate client records and ensure timely data entry in organizational systems.
Possess in-depth knowledge of program requirements and best practices in service delivery.
Support colleagues by problem-solving and staying informed on current trends in the field.
Uphold confidentiality and collaborate effectively across teams.
Perform duties in alignment with the Social Work Code of Ethics.
Front Desk & Volunteer Coordination
Complete front desk responsibilities, including answering calls, returning messages, greeting guests, completing intakes, matching clients to services, clothing closet and coordinating with case managers.
Assist by mentoring volunteers.
Interact professionally with all stakeholders and resolve conflicts as needed.
Resource & Inventory Management
Receive, document, organize, and distribute donations appropriately.
Monitor and maintain inventory of supplies and resources.
General Duties
Attend staff meetings, Volunteer meetings, and other required gatherings.
Perform additional duties as assigned.
Competencies
Models core culture attributes of VOAC that include “AIRS” (Accountability, Integrity, Respect and Service).
Models and VOAC’s three critical virtues of HHS (Hungry, Humble, People Smart).
Outcomes
Will support the engagement of 20 internal and external partnerships by 6.30.26 to support family needs such as but not limited to: Financial education and health, nutrition education, health education, physical health, parenting support, housing insecurity, employment needs, Youth groups, and basic need distributions to include; food, formula, household, personal care, diapers, and clothing.
Serve 50 individuals at each dinner service (13,000 dinners a year.)
Prevent 200 unduplicated households from eviction by 6.30.26
Enroll 200 unduplicated families in DHS benefits by 6.30.26.
Serve 100 families through parent education by 6.30.26.
Supervisory Responsibilities This position does not have any supervisory requirements.
Pay Range $19.00-$21.00/hr
Working Conditions and Physical Requirements
Ability to visually and auditorily supervise the milieu.
Ability to move quickly and safely complete perimeter checks, and in cases of an emergency, initiate lockouts.
Must be able to lift up to 50 lbs. 10 to 15 times per day.
Must be able to stand and walk for the majority of day, if needed.
Position Type and Expected Hours of Work
PT, hourly.
Typically, Sunday-Thursday: Sunday 11:00am –6:30pm, Monday 12:00pm-6:30pm, Tuesday 12:00pm—6:30pm; Wednesday 12:30pm-6:30pm, Thursday 12:30pm-6:30pm.
Work hours may vary to fulfill program objectives with appropriate notice.
Location 2877 Lawrence Street, Denver, CO 80205
Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact HR@VOAColorado.org to begin the Interactive Process.
Benefit eligibility is based on job type/status
Vacation Time
Separate Sick Time
Paid Holidays
Floating Holidays
Personal Days
Volunteer/Wellness Day
Tuition Assistance
Pension Plan
403b Retirement Plan with Agency Match
Health, Dental, Vision, Pet Insurances
Life Insurance
Accident Insurance
Employee Assistance/Work Life Balance Program
Employee Discount Program
LifeLock with Norton
Public Service Loan Forgiveness
Volunteers of America is an EEO Employer Position will remain open until filled
VISA SPONSORSHIP NOT OFFERED FOR THIS ROLE
Veterans Strongly Encouraged to Apply Requirements Minimum Qualifications of Position
Associate degree in a related area or equivalent experience in human services.
One-year direct human service or customer service experience or equivalent experience.
Willing to obtain first aid, automated external defibrillator and cardiopulmonary resuscitation certifications and keep current.
Criminal and civil background checks within 30 days of hire.
Preferred Qualifications of Position
Experience working with under-resourced families, managing family/youth programs, working with behavioral health concerns, and case management experience.
Administrative experience and/or milieu management.
Crisis intervention skills.
Bilingual – English and Spanish
Knowledge and Skills
Strong written, oral, and interpersonal communication skills.
High level of competency working with Microsoft Office suite, TEAMS, and cloud-based applications.
Strong time management and prioritization skills.
Experience working both independently and, in a team,-oriented, collaborative environment.
Strong organizational skills.
Ability to respectfully and professionally serve and work alongside individuals hailing from diverse backgrounds, cultures, ideologies, and religions.
Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which are commonly present while working with persons in need of services.
#J-18808-Ljbffr