UC Irvine
Clinical Applications Supervisor 2 - Client Services - FT - Day
UC Irvine, Irvine, California, United States, 92713
Clinical Applications Supervisor 2 – Client Services – FT – Day
Join to apply for the
Clinical Applications Supervisor 2 – Client Services – FT – Day
role at
UC Irvine .
UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.
Your Role on the Team Incumbent consults with departments to determine their computing needs related to HAIS services specific to Perioperative and Biomedical Device Integration, including coordination, planning and scheduling of work assignments and training. Coordinates all projects with department heads and project leads. Provides assistance on a variety of computing issues to faculty, staff, and students on an individual and/or group level. Responsible for developing and implementing policies and procedures to support services. Participates in the evaluation, development and documentation of hardware and software standards for the Medical Center. Responsible to effectively supervise a group of HAIS unit employees.
Required Qualifications
Ability to work flexible hours, including nights and weekends including possible overtime during Go‑Lives
Working knowledge of wireless network configurations and limitations related to a clinical environment
Demonstrated supervisory skills
Understanding of Networking terminologies
Extensive experience with Windows Operating Systems
Ability to establish and maintain effective working relationships across multiple departments including IT and external vendors/customers
Ability to balance multiple projects and competing priorities
Demonstrated experience with completing projects and acting as a project manager / lead
Excellent written and verbal communication skills in English
Ability to actively seek and troubleshoot problems and issues
Prior experience supporting and configuring BioMedical Devices and interfacing to documentation systems such as Allscripts, Epic or Cerner
Knowledge of operating system internals, file systems, functions of hardware components, and how hardware and software components work together to form a computer system
Working knowledge of integration middleware such as Capsule, DeviceConX and Corepoint
Minimum two years experience with Clinical Informatics and Biomedical Device Integration
Experience with various deployment systems such as Microsoft SCCM
Ability to apply logical troubleshooting, documentation and analysis techniques for the purpose of Problem and Incident resolution
Must be willing to participate in on call duties that would extend outside normal business hours
Knowledge of ITIL and Best Practices as it relates to the healthcare environment
Preferred Qualifications
Demonstrated supervisory experience in an IS department
Prior experience assisting end users in Perioperative / Anesthesia / Clinical environments with Device Integration or at‑the‑shoulder support
Knowledge and understanding of ServiceNow as an ITIL platform
Epic Certification in OpTime, Anesthesia, Bridges or EpicCare
Experience supervising a 24/7 team in a high paced environment
Total Rewards We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.
Conditions of Employment The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment: background check and live scan, employment misconduct, legal right to work in the United States, vaccination policies, smoking and tobacco policy, drug‑free environment, and various state‑specific reporting acts. For more detailed policy information, visit https://hr.uci.edu/new-hire/conditions-of-employment.php.
Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti‑Discrimination Policy. We are committed to attracting and retaining a diverse workforce and to honoring unique experiences, perspectives, and identities. UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI’s Employee Experience Center at eec@uci.edu or (949) 824‑0500, Monday – Friday from 8:30 a.m. – 5:00 p.m.
Work Authorization Consideration for work authorization sponsorship. Must be able to provide proof of work authorization.
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Clinical Applications Supervisor 2 – Client Services – FT – Day
role at
UC Irvine .
UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.
Your Role on the Team Incumbent consults with departments to determine their computing needs related to HAIS services specific to Perioperative and Biomedical Device Integration, including coordination, planning and scheduling of work assignments and training. Coordinates all projects with department heads and project leads. Provides assistance on a variety of computing issues to faculty, staff, and students on an individual and/or group level. Responsible for developing and implementing policies and procedures to support services. Participates in the evaluation, development and documentation of hardware and software standards for the Medical Center. Responsible to effectively supervise a group of HAIS unit employees.
Required Qualifications
Ability to work flexible hours, including nights and weekends including possible overtime during Go‑Lives
Working knowledge of wireless network configurations and limitations related to a clinical environment
Demonstrated supervisory skills
Understanding of Networking terminologies
Extensive experience with Windows Operating Systems
Ability to establish and maintain effective working relationships across multiple departments including IT and external vendors/customers
Ability to balance multiple projects and competing priorities
Demonstrated experience with completing projects and acting as a project manager / lead
Excellent written and verbal communication skills in English
Ability to actively seek and troubleshoot problems and issues
Prior experience supporting and configuring BioMedical Devices and interfacing to documentation systems such as Allscripts, Epic or Cerner
Knowledge of operating system internals, file systems, functions of hardware components, and how hardware and software components work together to form a computer system
Working knowledge of integration middleware such as Capsule, DeviceConX and Corepoint
Minimum two years experience with Clinical Informatics and Biomedical Device Integration
Experience with various deployment systems such as Microsoft SCCM
Ability to apply logical troubleshooting, documentation and analysis techniques for the purpose of Problem and Incident resolution
Must be willing to participate in on call duties that would extend outside normal business hours
Knowledge of ITIL and Best Practices as it relates to the healthcare environment
Preferred Qualifications
Demonstrated supervisory experience in an IS department
Prior experience assisting end users in Perioperative / Anesthesia / Clinical environments with Device Integration or at‑the‑shoulder support
Knowledge and understanding of ServiceNow as an ITIL platform
Epic Certification in OpTime, Anesthesia, Bridges or EpicCare
Experience supervising a 24/7 team in a high paced environment
Total Rewards We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.
Conditions of Employment The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment: background check and live scan, employment misconduct, legal right to work in the United States, vaccination policies, smoking and tobacco policy, drug‑free environment, and various state‑specific reporting acts. For more detailed policy information, visit https://hr.uci.edu/new-hire/conditions-of-employment.php.
Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti‑Discrimination Policy. We are committed to attracting and retaining a diverse workforce and to honoring unique experiences, perspectives, and identities. UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI’s Employee Experience Center at eec@uci.edu or (949) 824‑0500, Monday – Friday from 8:30 a.m. – 5:00 p.m.
Work Authorization Consideration for work authorization sponsorship. Must be able to provide proof of work authorization.
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