Sherwin-Williams
As a Retail Store Associate, you play a pivotal role in the success of our retail operations. You will engage closely with wholesale and retail customers to identify their needs, answer questions about our products, and recommend suitable solutions. Your ability to swiftly resolve customer concerns is key to ensuring maximum client satisfaction. Staying informed about product features is essential as you maintain the high quality and visual standards of our merchandise and store.
Your responsibilities include:
Delivering exceptional customer service while consistently meeting sales targets.
Interacting with customers both in person and over the phone to assess their needs and present suitable products and services.
Building productive relationships with wholesale and retail customers.
Accurately processing sales transactions in accordance with company policies.
Meeting monthly, quarterly, and yearly sales goals.
Maintaining organized work order files and formulas.
Pulling products from the sales floor or warehouse as needed.
Tinting and mixing products according to customer specifications.
Stocking shelves and setting up displays to maintain a visually appealing store.
Cleaning store equipment and assisting with store maintenance.
Loading and unloading delivery trucks and making deliveries when required.
Maintaining a well-stocked and presentable condition in assigned areas.
Staying knowledgeable about products and discussing available options with customers.
Complying with inventory control procedures.
Suggesting strategies to enhance sales performance.
Minimum Requirements:
Must be at least eighteen (18) years of age.
Must be legally allowed to work without requiring sponsorship for a work visa.
Must possess a valid, unrestricted driver's license.
Must be capable of lifting and carrying up to 50 lbs frequently and up to 70 lbs occasionally, with or without reasonable accommodation.
Willingness to work scheduled hours, including evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications:
High School diploma or GED.
A minimum of one (1) year of experience in delivery, retail, or customer service roles.
Prior experience selling paint and related products.
Experience with tinting and mixing equipment is a plus.
Ability to communicate in more than one language.
Proficiency in reading, writing, and communicating in Spanish is advantageous.
This role is primarily based at Store #3336, located at 2625 South New Hope Road, Gastonia, NC 28056, with support for additional locations.
Join us at Sherwin-Williams, where our goal is to inspire and improve the world by coloring and protecting what matters.