State of Alaska
Microcomputer/Network Technician 1/2 (PCN 04-7203)
State of Alaska, Juneau, Alaska, us, 99812
Microcomputer/Network Technician 1/2 (PCN 04‑7203)
State of Alaska, Department of Revenue – Administrative Services Division
Overview Support IT operations for the Department of Revenue, providing technical assistance, deploying Windows devices, and maintaining documentation.
Responsibilities
Provide hands‑on technical support using the Service Desk ticketing system.
Prepare, image, and deploy Windows devices and peripherals.
Maintain accurate documentation in ticketing and inventory systems.
Collaborate with Service Desk technicians and the Network Specialist Supervisor.
Participate in training to progress from Technician 1 to Technician 2.
Qualifications
Experience troubleshooting workstation, printer, and account issues.
Knowledge of Windows deployment and asset tracking.
Strong documentation and communication skills.
Ability to work independently and in a team.
Customer‑service focus and technical competence in networking.
EEO Statement The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities may contact 1‑800‑587‑0430 or 465‑4095 in Juneau or (907) 465‑3412 (TTY) for accommodations. The State of Alaska is an equal‑opportunity employer.
How to Apply Apply through the Workplace Alaska website or submit a hard copy application by the closing date. For assistance, contact recruitment.services@alaska.gov.
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Overview Support IT operations for the Department of Revenue, providing technical assistance, deploying Windows devices, and maintaining documentation.
Responsibilities
Provide hands‑on technical support using the Service Desk ticketing system.
Prepare, image, and deploy Windows devices and peripherals.
Maintain accurate documentation in ticketing and inventory systems.
Collaborate with Service Desk technicians and the Network Specialist Supervisor.
Participate in training to progress from Technician 1 to Technician 2.
Qualifications
Experience troubleshooting workstation, printer, and account issues.
Knowledge of Windows deployment and asset tracking.
Strong documentation and communication skills.
Ability to work independently and in a team.
Customer‑service focus and technical competence in networking.
EEO Statement The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities may contact 1‑800‑587‑0430 or 465‑4095 in Juneau or (907) 465‑3412 (TTY) for accommodations. The State of Alaska is an equal‑opportunity employer.
How to Apply Apply through the Workplace Alaska website or submit a hard copy application by the closing date. For assistance, contact recruitment.services@alaska.gov.
#J-18808-Ljbffr