Crescens
Job Title: Desktop Support technician
Location: Trenton, NJ(Onsite)
Duration: 12+ months
NOTE:
*** In Person interview Only ***
Short description: The client is seeking a skilled IT Support Technician to assist with device provisioning, account setup, software deployment, and cloud integration tasks.
Job Summary:
The client is seeking a skilled IT Support Technician to assist with device provisioning, account setup, software deployment, and cloud integration tasks. This role supports enterprise-wide initiatives and will work closely with the System Administrator to troubleshoot issues, manage hardware/software rollouts, and provision access across platforms such as Azure AD, GitHub, Salesforce, and Microsoft 365.
Key Responsibilities
Package and deploy software via Microsoft Intune Configure Zscaler Private Access (ZPA) policies and groups Support hardware replacement and device setup Troubleshoot Windows 11 auto-enrollment and security features Assist with Android and cross-device enrollment Migrate users from Avaya to Microsoft Teams Phones Provision and manage accounts across Azure AD, GitHub, Salesforce Respond to Tier 1/2 technical support requests Maintain system setup and support documentation
Required Skills:
IT support or endpoint administration Windows 11 OS configuration and troubleshooting skills Dell/Client PC hardware configuration and troubleshooting skills Proficient with Intune AND Azure AD MS Office 365, Teams, Outlook (user profile setup, end-user trouble ticket resolution) Familiarity with Microsoft 365 account management Experience with ZPA or similar Zero Trust access tools Familiarity with GitHub and Salesforce Knowledge of SCCM for computer imaging (for device configuration) AND trouble ticket resolution and workflows Public-sector or multi-project environment experience is a plus
NOTE:
*** In Person interview Only ***
Short description: The client is seeking a skilled IT Support Technician to assist with device provisioning, account setup, software deployment, and cloud integration tasks.
Job Summary:
The client is seeking a skilled IT Support Technician to assist with device provisioning, account setup, software deployment, and cloud integration tasks. This role supports enterprise-wide initiatives and will work closely with the System Administrator to troubleshoot issues, manage hardware/software rollouts, and provision access across platforms such as Azure AD, GitHub, Salesforce, and Microsoft 365.
Key Responsibilities
Package and deploy software via Microsoft Intune Configure Zscaler Private Access (ZPA) policies and groups Support hardware replacement and device setup Troubleshoot Windows 11 auto-enrollment and security features Assist with Android and cross-device enrollment Migrate users from Avaya to Microsoft Teams Phones Provision and manage accounts across Azure AD, GitHub, Salesforce Respond to Tier 1/2 technical support requests Maintain system setup and support documentation
Required Skills:
IT support or endpoint administration Windows 11 OS configuration and troubleshooting skills Dell/Client PC hardware configuration and troubleshooting skills Proficient with Intune AND Azure AD MS Office 365, Teams, Outlook (user profile setup, end-user trouble ticket resolution) Familiarity with Microsoft 365 account management Experience with ZPA or similar Zero Trust access tools Familiarity with GitHub and Salesforce Knowledge of SCCM for computer imaging (for device configuration) AND trouble ticket resolution and workflows Public-sector or multi-project environment experience is a plus