Compucom Staffing
Field Service Technician – Springfield, MA
At
CompucomStaffing , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Our client is currently seeking a qualified
Field Service Technician
to join their team in Springfield, MA and provide end-user support. The ideal candidate is a self-starter who thrives in fast-paced environments, demonstrates strong communication and customer service skills, and is dedicated to delivering efficient IT support with professionalism and accuracy. This position will require the technician to diagnose and resolve hardware, software, and networking issues while maintaining accurate documentation and communication throughout each task. Candidates should be proactive, organized, and able to make sound decisions in the field to ensure seamless client operations.
Duties and Responsibilities
Provide hands‑on technical support for desktops, laptops, printers, and other IT hardware
Troubleshoot and resolve issues related to operating systems, network connectivity, and POS systems
Perform hardware installations, upgrades, imaging, and device configuration
Manage service requests and update ticketing systems with detailed notes and resolutions
Deliver excellent customer service and maintain a professional presence while working in‑store environments
Document and monitor issues, ensuring timely and effective follow‑up
Maintain tools, equipment, and service vehicle to company standards
Communicate effectively with clients, management, and peers to ensure successful project completion
Skills and Qualifications
Minimum 2+ years of IT technical support experience (desktop, hardware, or field service preferred)
Familiarity with troubleshooting Windows operating systems, POS systems, printers, and networking equipment
Strong communication, organizational, and time‑management skills
Ability to work independently and complete projects ahead of schedule
Must be comfortable traveling locally to multiple store locations (transportation provided)
Wage Range The rate for this position is between $18.00–$23.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits The Company offers a comprehensive benefit package you can elect into including medical, dental, vision, life, AD&D, disability, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.
CompucomStaffing ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. For more information, visit
www.compucom.com .
Referrals increase your chances of interviewing at Compucom Staffing by 2x.
#J-18808-Ljbffr
CompucomStaffing , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Our client is currently seeking a qualified
Field Service Technician
to join their team in Springfield, MA and provide end-user support. The ideal candidate is a self-starter who thrives in fast-paced environments, demonstrates strong communication and customer service skills, and is dedicated to delivering efficient IT support with professionalism and accuracy. This position will require the technician to diagnose and resolve hardware, software, and networking issues while maintaining accurate documentation and communication throughout each task. Candidates should be proactive, organized, and able to make sound decisions in the field to ensure seamless client operations.
Duties and Responsibilities
Provide hands‑on technical support for desktops, laptops, printers, and other IT hardware
Troubleshoot and resolve issues related to operating systems, network connectivity, and POS systems
Perform hardware installations, upgrades, imaging, and device configuration
Manage service requests and update ticketing systems with detailed notes and resolutions
Deliver excellent customer service and maintain a professional presence while working in‑store environments
Document and monitor issues, ensuring timely and effective follow‑up
Maintain tools, equipment, and service vehicle to company standards
Communicate effectively with clients, management, and peers to ensure successful project completion
Skills and Qualifications
Minimum 2+ years of IT technical support experience (desktop, hardware, or field service preferred)
Familiarity with troubleshooting Windows operating systems, POS systems, printers, and networking equipment
Strong communication, organizational, and time‑management skills
Ability to work independently and complete projects ahead of schedule
Must be comfortable traveling locally to multiple store locations (transportation provided)
Wage Range The rate for this position is between $18.00–$23.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits The Company offers a comprehensive benefit package you can elect into including medical, dental, vision, life, AD&D, disability, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.
CompucomStaffing ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. For more information, visit
www.compucom.com .
Referrals increase your chances of interviewing at Compucom Staffing by 2x.
#J-18808-Ljbffr