Compucom Staffing
Field Service Technician
Location: Rockingham, NC.
Job type: Full-time; Seniority level: Entry level; Job function: Engineering and Information Technology.
Responsibilities
Provide onsite technical support for IT and data-related issues, including troubleshooting hardware, software, and peripheral equipment.
Perform installations, maintenance, and configuration of computers, printers, and POS (Point of Sale) systems.
Ensure timely resolution of incidents and service requests while maintaining clear and detailed documentation.
Collaborate with remote support teams to diagnose and resolve escalated issues.
Travel to various store locations using a company-provided vehicle to deliver consistent and efficient service.
Maintain and update service records, providing accurate and detailed field reports.
Adhere to company standards of professionalism, communication, and customer satisfaction.
Participate in ongoing training to stay current with technology updates and operational procedures.
Qualifications
Minimum 1+ years of IT technical support experience (retail or field service experience preferred).
CompTIA A+ Certification required.
Strong knowledge of hardware and software troubleshooting, printer setup and configuration, and basic networking concepts.
Familiarity with POS systems and related peripherals is a plus.
Excellent communication and customer service skills.
Ability to work independently and manage time effectively.
Valid driver's license required (travel between locations is part of the role).
A valid driver's license and clean MVR is required.
Wage Range The rate for this position is between $17.00 - $20.00 per hour.
Benefits The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. Compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.
Equal Opportunity Employer CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.
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Contact & Application Referrals increase your chances of interviewing at Compucom Staffing by 2x.
Get notified about new Field Service Technician jobs in Rockingham, NC.
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Job type: Full-time; Seniority level: Entry level; Job function: Engineering and Information Technology.
Responsibilities
Provide onsite technical support for IT and data-related issues, including troubleshooting hardware, software, and peripheral equipment.
Perform installations, maintenance, and configuration of computers, printers, and POS (Point of Sale) systems.
Ensure timely resolution of incidents and service requests while maintaining clear and detailed documentation.
Collaborate with remote support teams to diagnose and resolve escalated issues.
Travel to various store locations using a company-provided vehicle to deliver consistent and efficient service.
Maintain and update service records, providing accurate and detailed field reports.
Adhere to company standards of professionalism, communication, and customer satisfaction.
Participate in ongoing training to stay current with technology updates and operational procedures.
Qualifications
Minimum 1+ years of IT technical support experience (retail or field service experience preferred).
CompTIA A+ Certification required.
Strong knowledge of hardware and software troubleshooting, printer setup and configuration, and basic networking concepts.
Familiarity with POS systems and related peripherals is a plus.
Excellent communication and customer service skills.
Ability to work independently and manage time effectively.
Valid driver's license required (travel between locations is part of the role).
A valid driver's license and clean MVR is required.
Wage Range The rate for this position is between $17.00 - $20.00 per hour.
Benefits The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. Compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.
Equal Opportunity Employer CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.
#INDCCStaffing
Contact & Application Referrals increase your chances of interviewing at Compucom Staffing by 2x.
Get notified about new Field Service Technician jobs in Rockingham, NC.
#J-18808-Ljbffr