TPA technologies
Information Systems Analyst (A / V Support Technician)
Location : Coral Gables, Miami, FL — Onsite
Schedule : Part-Time, 24 hrs / week (Tuesday–Thursday, 8 AM – 4 PM)
Duration : 1-Year Contract
Overview We are seeking an Information Systems Analyst with strong hands‑on A / V and desktop support experience to join our Corporate IT team in Coral Gables, Miami. The ideal candidate will provide in‑person support for conference room technology, desktop systems, and end‑user applications, ensuring seamless operation of meetings, audio, and video platforms such as Microsoft Teams and Zoom
Key Responsibilities
Provide in‑person support for A / V and conference room systems , including setup, troubleshooting, and ensuring proper functionality of hardware, codecs, and connectivity.
Troubleshoot and resolve end‑user hardware issues (laptops, printers, peripherals) and assist with software installations and updates.
Maintain and update the IT hardware asset database and support automation efforts using PowerShell scripting.
Liaise with third‑party vendors for escalated A / V or infrastructure issues as needed.
Assist lower‑tier support teams with documentation, training, and ticket resolution.
Provide hands‑on assistance to higher‑tier teams, including hardware racking and testing
Support remote users and assist with provisioning / deprovisioning of regional office equipment.
Stay current with emerging technologies and contribute to ongoing IT process improvements
Qualifications
Bachelor's degree or equivalent professional experience required.
3+ years of experience in a customer‑facing IT support role.
3+ years supporting Microsoft technologies (Windows OS, Office 365, Teams, etc.).
Strong A / V troubleshooting skills — including mirroring, connectivity, and codec optimization.
Excellent troubleshooting communication , and customer service skills.
Experience with PowerShell scripting required.
Familiarity with infrastructure technologies (servers, networking) preferred.
Experience with ServiceNow or similar ITSM tools preferred.
ITIL certification a plus.
Spanish language skills are a plus.
Callouts
Onsite in Coral Gables, FL 3 days per week (Tues–Thurs)
Part‑time, 24 hours / week
Direct, hands‑on user interaction required
Excellent fit for personable, customer‑oriented IT professionals with A / V support expertise
#J-18808-Ljbffr
Location : Coral Gables, Miami, FL — Onsite
Schedule : Part-Time, 24 hrs / week (Tuesday–Thursday, 8 AM – 4 PM)
Duration : 1-Year Contract
Overview We are seeking an Information Systems Analyst with strong hands‑on A / V and desktop support experience to join our Corporate IT team in Coral Gables, Miami. The ideal candidate will provide in‑person support for conference room technology, desktop systems, and end‑user applications, ensuring seamless operation of meetings, audio, and video platforms such as Microsoft Teams and Zoom
Key Responsibilities
Provide in‑person support for A / V and conference room systems , including setup, troubleshooting, and ensuring proper functionality of hardware, codecs, and connectivity.
Troubleshoot and resolve end‑user hardware issues (laptops, printers, peripherals) and assist with software installations and updates.
Maintain and update the IT hardware asset database and support automation efforts using PowerShell scripting.
Liaise with third‑party vendors for escalated A / V or infrastructure issues as needed.
Assist lower‑tier support teams with documentation, training, and ticket resolution.
Provide hands‑on assistance to higher‑tier teams, including hardware racking and testing
Support remote users and assist with provisioning / deprovisioning of regional office equipment.
Stay current with emerging technologies and contribute to ongoing IT process improvements
Qualifications
Bachelor's degree or equivalent professional experience required.
3+ years of experience in a customer‑facing IT support role.
3+ years supporting Microsoft technologies (Windows OS, Office 365, Teams, etc.).
Strong A / V troubleshooting skills — including mirroring, connectivity, and codec optimization.
Excellent troubleshooting communication , and customer service skills.
Experience with PowerShell scripting required.
Familiarity with infrastructure technologies (servers, networking) preferred.
Experience with ServiceNow or similar ITSM tools preferred.
ITIL certification a plus.
Spanish language skills are a plus.
Callouts
Onsite in Coral Gables, FL 3 days per week (Tues–Thurs)
Part‑time, 24 hours / week
Direct, hands‑on user interaction required
Excellent fit for personable, customer‑oriented IT professionals with A / V support expertise
#J-18808-Ljbffr