At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business with a long‑term strategy known as Block Next, focusing on innovation, client experience, and sustainable growth. Our culture encourages curiosity, creativity, and continuous improvement. If you embrace challenges as opportunities and want to make a meaningful difference, our door is always open.
Client Service Professional / Receptionist – Seasonal
As a seasonal client service professional/receptionist, you will focus on wowing clients now and in the future. You will answer phones, greet clients, match them with appropriate tax professionals, schedule appointments, and ensure all client needs are met in person, over the phone, or virtually. You will also help maintain office cleanliness and organization and perform other duties as assigned.
Qualifications
- High school diploma or equivalent.
- Ability to work a flexible schedule and/or in multiple locations.
- Sales or marketing experience.
- Experience working in a fast‑paced environment.
- Previous customer service experience.
- Strong organizational and time‑management skills.
- Computer proficiency with Microsoft Office.
- Ability to multi‑task and manage competing priorities.
Responsibilities
- Answer phones and greet clients in a friendly, personalized manner.
- Match clients with the best‑suited tax professional.
- Schedule clients according to their preferences.
- Ensure all client needs are met during service sessions.
- Maintain office cleanliness and organization with team members.
- Perform other duties as assigned.
Benefits
- Employee Assistance Program with Health Advocate.
- Wellbeing program, BetterYou, to help you build healthy habits.
- Neurodiversity and caregiver support for you and your family.
- Various discounts on everyday items and services.
- Medical coverage, 401(k) retirement savings plan, and employee stock purchase plan (subject to eligibility).
- Access to a full range of benefits.
H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.