H&R Block
Overview
Join to apply for the
Multi-Unit Team Leader
role at
H&R Block . At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities. We strive for a high-performing, connected culture where everyone belongs. This role provides leadership over three H&R Block tax offices and supports the growth of our seasonal tax business. What you will do
You’ll be the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving office growth objectives for three tax offices. You’ll lead the customer-centric teams across the offices you manage and help accelerate seasonal tax business. A typical day includes overseeing operations, coaching and developing staff, and ensuring service excellence. You will start with a flexible part-time schedule in the fall to prepare for the busy tax season and transition to full-time from January to April, including evenings and weekends as needed. This role is in-person and not remote. Responsibilities
Provide leadership over three tax offices, including frontline management of associates and driving a high-quality client experience. Deliver growth objectives for the offices and cultivate local partnerships and community involvement. Assist the District General Manager (DGM) in recruiting and interviewing candidates for tax office positions. Conduct timely performance reviews and collaborate with the Associate Relations Center to resolve issues and address performance concerns. Build an engaging team environment by training and coaching associates and recognizing outstanding contributions. Lead daily team meetings and communicate essential information to tax office staff. Create and manage associate work schedules across all offices and ensure accurate timekeeping and labor management. Travel between offices as required. Prepare tax returns as needed, following successful completion of the Income Tax Course or Tax Knowledge Assessment. Qualifications
People management experience with a track record of growing and developing associates. Ability to execute growth plans and lead toward a growth-oriented culture. Strong decision-making and judgment skills; comfortable in a fast-paced environment with minimal supervision. Interpersonal and communication skills with a customer-centric mindset. Computer proficiency with MS Office. Bachelor’s degree in a related field, or a high school diploma with equivalent experience. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Why work for us
H&R Block is committed to the well-being of our people and offers benefits to support health, wellbeing, and financial wellness. Employee Assistance Program with Health Advocate. BetterYou wellbeing program to help build healthy habits. Neurodiversity and caregiver support. Discounts on everyday items and services. Medical coverage, 401k, and Employee Stock Purchase Plan (eligibility may apply). Check available benefits at blockbenefits.com. The Community You Will Join
We are committed to a Connected Culture where trust, care, and connections help us create an environment where everyone feels safe to bring their authentic self to work and belongs to a larger team. You’ll be part of an exceptional work environment recognized on Best Companies lists and surrounded by colleagues who help each other grow. H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, or veteran status. Note:
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not a guarantee of employment.
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Join to apply for the
Multi-Unit Team Leader
role at
H&R Block . At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities. We strive for a high-performing, connected culture where everyone belongs. This role provides leadership over three H&R Block tax offices and supports the growth of our seasonal tax business. What you will do
You’ll be the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving office growth objectives for three tax offices. You’ll lead the customer-centric teams across the offices you manage and help accelerate seasonal tax business. A typical day includes overseeing operations, coaching and developing staff, and ensuring service excellence. You will start with a flexible part-time schedule in the fall to prepare for the busy tax season and transition to full-time from January to April, including evenings and weekends as needed. This role is in-person and not remote. Responsibilities
Provide leadership over three tax offices, including frontline management of associates and driving a high-quality client experience. Deliver growth objectives for the offices and cultivate local partnerships and community involvement. Assist the District General Manager (DGM) in recruiting and interviewing candidates for tax office positions. Conduct timely performance reviews and collaborate with the Associate Relations Center to resolve issues and address performance concerns. Build an engaging team environment by training and coaching associates and recognizing outstanding contributions. Lead daily team meetings and communicate essential information to tax office staff. Create and manage associate work schedules across all offices and ensure accurate timekeeping and labor management. Travel between offices as required. Prepare tax returns as needed, following successful completion of the Income Tax Course or Tax Knowledge Assessment. Qualifications
People management experience with a track record of growing and developing associates. Ability to execute growth plans and lead toward a growth-oriented culture. Strong decision-making and judgment skills; comfortable in a fast-paced environment with minimal supervision. Interpersonal and communication skills with a customer-centric mindset. Computer proficiency with MS Office. Bachelor’s degree in a related field, or a high school diploma with equivalent experience. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Why work for us
H&R Block is committed to the well-being of our people and offers benefits to support health, wellbeing, and financial wellness. Employee Assistance Program with Health Advocate. BetterYou wellbeing program to help build healthy habits. Neurodiversity and caregiver support. Discounts on everyday items and services. Medical coverage, 401k, and Employee Stock Purchase Plan (eligibility may apply). Check available benefits at blockbenefits.com. The Community You Will Join
We are committed to a Connected Culture where trust, care, and connections help us create an environment where everyone feels safe to bring their authentic self to work and belongs to a larger team. You’ll be part of an exceptional work environment recognized on Best Companies lists and surrounded by colleagues who help each other grow. H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, or veteran status. Note:
Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not a guarantee of employment.
#J-18808-Ljbffr