Sherwin-Williams
Store Customer Service Specialist
– Sherwin‑Williams
Base pay range : $16.00/hr – $16.00/hr
Location : Store #707122, 5042 Trail Lake Dr, Fort Worth, TX 76133.
Job Description This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin‑Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up‑to‑date with product features and maintain high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.
The role requires contact with customers, including minors, and access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value. The Company requires a criminal history review for this position to protect the safety of customers, staff, employees, vendors, contractors, and the public.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
Build productive trust relationships with wholesale and retail customers.
Process sales transactions accurately and consistently with policies and procedures.
Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products, as needed, to customer specifications.
Stock shelves and set up displays.
Clean store equipment.
Load/unload delivery trucks.
Assist in making deliveries, as needed.
Maintain in‑stock and presentable condition of assigned areas.
Remain knowledgeable on products offered and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.
Minimum Requirements
Must be at least eighteen (18) years of age.
Must be legally authorized to work in the country of employment without needing sponsorship.
Must have a valid, unrestricted Driver’s License.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications
Have at least a High School diploma or GED.
Have at least one (1) year experience working in a delivery, retail, or customer service position.
Have previous work experience selling paint and paint‑related products.
Have previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.
Benefits Life — with rewards, benefits and the flexibility to enhance your health and well‑being.
Career — with opportunities to learn, develop new skills and grow your contribution.
Connection — with an inclusive team and commitment to our own and broader communities.
Application Process Step 1 – Online Application. Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/
Step 2 – Digital Interview. Qualified candidates will be invited to complete a digital video interview via HireVue within 7 days of receiving an invitation.
Step 3 – In‑Store Interview. Your video interview is reviewed by a recruitment team member and top candidates are invited to meet with our team in a store.
Seniority Level Entry level
Employment Type Full‑time
Job Function Sales and Customer Service
Industries Chemical Manufacturing and Manufacturing
Equal Employment Opportunity Statement Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or contract.
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– Sherwin‑Williams
Base pay range : $16.00/hr – $16.00/hr
Location : Store #707122, 5042 Trail Lake Dr, Fort Worth, TX 76133.
Job Description This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin‑Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up‑to‑date with product features and maintain high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.
The role requires contact with customers, including minors, and access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value. The Company requires a criminal history review for this position to protect the safety of customers, staff, employees, vendors, contractors, and the public.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
Build productive trust relationships with wholesale and retail customers.
Process sales transactions accurately and consistently with policies and procedures.
Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products, as needed, to customer specifications.
Stock shelves and set up displays.
Clean store equipment.
Load/unload delivery trucks.
Assist in making deliveries, as needed.
Maintain in‑stock and presentable condition of assigned areas.
Remain knowledgeable on products offered and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.
Minimum Requirements
Must be at least eighteen (18) years of age.
Must be legally authorized to work in the country of employment without needing sponsorship.
Must have a valid, unrestricted Driver’s License.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
Preferred Qualifications
Have at least a High School diploma or GED.
Have at least one (1) year experience working in a delivery, retail, or customer service position.
Have previous work experience selling paint and paint‑related products.
Have previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.
Benefits Life — with rewards, benefits and the flexibility to enhance your health and well‑being.
Career — with opportunities to learn, develop new skills and grow your contribution.
Connection — with an inclusive team and commitment to our own and broader communities.
Application Process Step 1 – Online Application. Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/
Step 2 – Digital Interview. Qualified candidates will be invited to complete a digital video interview via HireVue within 7 days of receiving an invitation.
Step 3 – In‑Store Interview. Your video interview is reviewed by a recruitment team member and top candidates are invited to meet with our team in a store.
Seniority Level Entry level
Employment Type Full‑time
Job Function Sales and Customer Service
Industries Chemical Manufacturing and Manufacturing
Equal Employment Opportunity Statement Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or contract.
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