Texas Health and Human Services
Overview
Join to apply for the
Quality Assurance Specialist III
role at
Texas Health and Human Services . Date: Oct 27, 2025 | Location: AUSTIN, TX Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. HHSC offers a comprehensive benefits package and career opportunities. See the Benefits of Working at HHSC for details. Job Details
Functional Title:
Quality Assurance Specialist III Job Title:
Quality Assurance Spec III Agency:
Health & Human Services Comm Department:
Quality Assurance & Contract M Posting Number:
10649 Closing Date:
11/10/2025 Posting Audience:
Internal and External Occupational Category:
Protective Services Salary Group:
TEXAS-B-20 Salary Range:
$4,263.16 - $6,779.25 Pay Frequency:
Monthly Shift:
Day Telework:
Eligible for Telework Travel:
Up to 40% Regular/Temporary:
Regular Full Time/Part Time:
Full time FLSA Exempt/Non-Exempt:
Nonexempt Job Location City:
AUSTIN Job Location Address:
701 W 51ST ST, AUSTIN Other Locations:
Austin MOS Codes:
No military equivalent Responsibilities (Essential Job Functions)
Quality Assurance: Review and document guardianship information in the Guardianship On-Line (GOLD) database. Participate in developing quality assurance plans, plan renewals, amendments, and changes at field unit level. Provide orientation, training, and assistance to Guardianship staff. Evaluate quality assurance standards and instruments; coordinate evaluations. Interpret and implement policies to ensure consistent Guardianship service delivery. Monitoring: Conduct annual monitoring visits, prepare Plans of Correction, and coordinate field and desk reviews to ensure compliance with laws, regulations, and procedures. Identify gaps and implement improvements. Complaints and Investigations: Conduct complaint investigations and prepare outcome reports in accordance with federal and state regulations. Policy and Research: Perform technical, training, research, planning, policy, program assessment, and administrative activities; oversee performance reports; develop and update program policies and manuals; evaluate research findings; identify areas for improvement. Stakeholder and Program Development: Conduct staff trainings, guide development of new methods, analyze program applications, prepare budget requests, and train/lead staff workloads. Special Projects and Initiatives: Participate in special projects; may act as team lead; analyze legislation to develop policy and programmatic recommendations; collect and prepare program information and reports. All other duties as assigned. Qualifications and Requirements
Registrations, Licensure Requirements Or Certifications Must be or become a Texas Certified Guardian within 12 months of employment and maintain certification every two years. Certification requires passing an exam by the Judicial Branch Certification Commission (JBCC), FBI fingerprint-based criminal history check (annually/biannually as required), and state background checks. Must become a Certified Texas Contract Manager (CTCM) within one year of employment and maintain certification. Knowledge Skills Abilities Knowledge and/or experience in guardianship, public administration, training, organizational development, management, or policy development (preferred). Knowledge of local, state, and federal laws and practices related to the program area (preferred). Management techniques; statistical analysis; budget processes; research techniques; training; program management process techniques (preferred). Knowledge of contracting regulations, monitoring standards, and HHSC Guardianship Services policies (preferred). Ability to evaluate quality assurance plans and interpret policies, procedures, standards, and regulations. Ability to evaluate HHSC Guardianship Services program policies and requirements; effective written and verbal communication; training and workload management. Proficiency with computerized databases and standard office applications. Initial Screening Criteria Experience in a human service field or related field (preferred). Experience interpreting policies, rules, standards, or regulations (preferred). Experience in developing, overseeing, evaluating, or monitoring quality assurance plans (preferred). Experience in providing detailed written information to program staff (preferred). Experience in providing training and technical assistance to individuals (preferred). Active Duty, Military, Reservists, Guardsmen, And Veterans: Military occupation(s) that relate to the initial selection criteria may include those listed. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified. ADA Accommodations
In compliance with the Americans with Disabilities Act (ADA), HHSC provides reasonable accommodation during hiring. For assistance, contact the HHS Employee Service Center at 1-888-894-4747. If you need accommodation for interviews, notify the scheduler. Pre-Employment Checks And Work Eligibility
Depending on program area, applicants may be required to pass background and other checks. HHSC uses E-Verify. Bring I-9 documentation on your first day. Telework Disclaimer
This position may be eligible for telework; policies vary by state/agency and supervisor needs. Nearest Major Market:
Austin
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Join to apply for the
Quality Assurance Specialist III
role at
Texas Health and Human Services . Date: Oct 27, 2025 | Location: AUSTIN, TX Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. HHSC offers a comprehensive benefits package and career opportunities. See the Benefits of Working at HHSC for details. Job Details
Functional Title:
Quality Assurance Specialist III Job Title:
Quality Assurance Spec III Agency:
Health & Human Services Comm Department:
Quality Assurance & Contract M Posting Number:
10649 Closing Date:
11/10/2025 Posting Audience:
Internal and External Occupational Category:
Protective Services Salary Group:
TEXAS-B-20 Salary Range:
$4,263.16 - $6,779.25 Pay Frequency:
Monthly Shift:
Day Telework:
Eligible for Telework Travel:
Up to 40% Regular/Temporary:
Regular Full Time/Part Time:
Full time FLSA Exempt/Non-Exempt:
Nonexempt Job Location City:
AUSTIN Job Location Address:
701 W 51ST ST, AUSTIN Other Locations:
Austin MOS Codes:
No military equivalent Responsibilities (Essential Job Functions)
Quality Assurance: Review and document guardianship information in the Guardianship On-Line (GOLD) database. Participate in developing quality assurance plans, plan renewals, amendments, and changes at field unit level. Provide orientation, training, and assistance to Guardianship staff. Evaluate quality assurance standards and instruments; coordinate evaluations. Interpret and implement policies to ensure consistent Guardianship service delivery. Monitoring: Conduct annual monitoring visits, prepare Plans of Correction, and coordinate field and desk reviews to ensure compliance with laws, regulations, and procedures. Identify gaps and implement improvements. Complaints and Investigations: Conduct complaint investigations and prepare outcome reports in accordance with federal and state regulations. Policy and Research: Perform technical, training, research, planning, policy, program assessment, and administrative activities; oversee performance reports; develop and update program policies and manuals; evaluate research findings; identify areas for improvement. Stakeholder and Program Development: Conduct staff trainings, guide development of new methods, analyze program applications, prepare budget requests, and train/lead staff workloads. Special Projects and Initiatives: Participate in special projects; may act as team lead; analyze legislation to develop policy and programmatic recommendations; collect and prepare program information and reports. All other duties as assigned. Qualifications and Requirements
Registrations, Licensure Requirements Or Certifications Must be or become a Texas Certified Guardian within 12 months of employment and maintain certification every two years. Certification requires passing an exam by the Judicial Branch Certification Commission (JBCC), FBI fingerprint-based criminal history check (annually/biannually as required), and state background checks. Must become a Certified Texas Contract Manager (CTCM) within one year of employment and maintain certification. Knowledge Skills Abilities Knowledge and/or experience in guardianship, public administration, training, organizational development, management, or policy development (preferred). Knowledge of local, state, and federal laws and practices related to the program area (preferred). Management techniques; statistical analysis; budget processes; research techniques; training; program management process techniques (preferred). Knowledge of contracting regulations, monitoring standards, and HHSC Guardianship Services policies (preferred). Ability to evaluate quality assurance plans and interpret policies, procedures, standards, and regulations. Ability to evaluate HHSC Guardianship Services program policies and requirements; effective written and verbal communication; training and workload management. Proficiency with computerized databases and standard office applications. Initial Screening Criteria Experience in a human service field or related field (preferred). Experience interpreting policies, rules, standards, or regulations (preferred). Experience in developing, overseeing, evaluating, or monitoring quality assurance plans (preferred). Experience in providing detailed written information to program staff (preferred). Experience in providing training and technical assistance to individuals (preferred). Active Duty, Military, Reservists, Guardsmen, And Veterans: Military occupation(s) that relate to the initial selection criteria may include those listed. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified. ADA Accommodations
In compliance with the Americans with Disabilities Act (ADA), HHSC provides reasonable accommodation during hiring. For assistance, contact the HHS Employee Service Center at 1-888-894-4747. If you need accommodation for interviews, notify the scheduler. Pre-Employment Checks And Work Eligibility
Depending on program area, applicants may be required to pass background and other checks. HHSC uses E-Verify. Bring I-9 documentation on your first day. Telework Disclaimer
This position may be eligible for telework; policies vary by state/agency and supervisor needs. Nearest Major Market:
Austin
#J-18808-Ljbffr