Mercier Consultancy
Nordic Speaking Customer Support for Car Leasing & Financing Department
Mercier Consultancy, Frankfort, Kentucky, United States
Mercier Consultancy is thrilled to announce an opening for a Nordic Speaking Customer Support Representative for our client's Car Leasing & Financing Department! In this vital entry level position, you will be the first point of contact for our Nordic-speaking customers, assisting them with inquiries related to car leasing and financing options. Your language skills and expertise in customer service will ensure that our clients receive exceptional support.
If you are passionate about the automotive industry and have a knack for problem-solving, this is the perfect opportunity for you! Join our team and help our clients make informed decisions regarding their vehicle leasing and financing needs.
Responsibilities
Respond to customer inquiries in Nordic languages (Danish, Swedish, Norwegian, Finnish) via phone, email, and chat Assist clients with questions related to car leasing options, financing terms, and services Accurately document customer interactions and resolutions in our CRM system Collaborate with internal departments to address and resolve client concerns Provide detailed information about policies, procedures, and product offerings Gather feedback from clients to enhance service delivery Participate in ongoing training to stay updated on industry trends and product offerings Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, Finnish) and English, both written and verbal Prior experience in customer support, preferably in the automotive or financing sector Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail A proactive approach to ensuring customer satisfaction Ability to manage multiple tasks effectively in a fast-paced environment Familiarity with customer support tools and systems Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Health Insurance Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Free Greek Course More Benefits and Discounts And More...
#J-18808-Ljbffr
Respond to customer inquiries in Nordic languages (Danish, Swedish, Norwegian, Finnish) via phone, email, and chat Assist clients with questions related to car leasing options, financing terms, and services Accurately document customer interactions and resolutions in our CRM system Collaborate with internal departments to address and resolve client concerns Provide detailed information about policies, procedures, and product offerings Gather feedback from clients to enhance service delivery Participate in ongoing training to stay updated on industry trends and product offerings Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, Finnish) and English, both written and verbal Prior experience in customer support, preferably in the automotive or financing sector Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail A proactive approach to ensuring customer satisfaction Ability to manage multiple tasks effectively in a fast-paced environment Familiarity with customer support tools and systems Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Health Insurance Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Free Greek Course More Benefits and Discounts And More...
#J-18808-Ljbffr