Mercier Consultancy
Nordic Speaking Customer Support for Logistics & Shipping Department
Mercier Consultancy, Frankfort, Kentucky, United States
Mercier Consultancy is thrilled to announce an opening for a Nordic Speaking Customer Support Representative for our Client's Logistics & Shipping Department! In this vital Junior role, you will be the primary contact for our Nordic-speaking clients, providing outstanding support regarding their shipping and logistics needs. Your language skills will be essential in delivering a smooth and efficient service experience.
This position is ideal for individuals who are passionate about customer service and logistics. If you enjoy problem-solving and thrive in a dynamic environment, we would love to hear from you!
Responsibilities
Respond to customer inquiries in Nordic languages (Swedish, Norwegian, Danish, or Finnish) via phone, email, and chat Assist clients with questions related to shipping logistics, tracking orders, and managing deliveries Accurately document customer interactions and solutions in our CRM system Collaborate with logistics teams to resolve complex customer issues Provide detailed information about shipping options, pricing, and timelines Gather and relay customer feedback for service improvement Participate in training to stay updated on services and logistics processes Fluency in one or more Nordic languages (Swedish, Norwegian, Danish, or Finnish) and English, both written and verbal Previous experience in customer support, ideally within the logistics or shipping sector Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail A proactive approach to ensuring customer satisfaction Ability to manage multiple inquiries efficiently in a fast-paced environment Familiarity with customer support tools and logistics software is a plus Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Health Insurance Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Free Greek Course More Benefits and Discounts And More...
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Respond to customer inquiries in Nordic languages (Swedish, Norwegian, Danish, or Finnish) via phone, email, and chat Assist clients with questions related to shipping logistics, tracking orders, and managing deliveries Accurately document customer interactions and solutions in our CRM system Collaborate with logistics teams to resolve complex customer issues Provide detailed information about shipping options, pricing, and timelines Gather and relay customer feedback for service improvement Participate in training to stay updated on services and logistics processes Fluency in one or more Nordic languages (Swedish, Norwegian, Danish, or Finnish) and English, both written and verbal Previous experience in customer support, ideally within the logistics or shipping sector Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail A proactive approach to ensuring customer satisfaction Ability to manage multiple inquiries efficiently in a fast-paced environment Familiarity with customer support tools and logistics software is a plus Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Health Insurance Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Free Greek Course More Benefits and Discounts And More...
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